Amazon Logistics (rant)

they left my package in my driveway in full view of public luckily no one took it was around £200 worth of goods...

Chordeiles wrote: »

Dead easy to find gripes about Amazon logistics online. I guess one way to build a delivery service quickly from scratch would be to buy up failing delivery companies, maybe that's why it'll take time to improve ?

Me, I've had quite a few deliveries via A.L. now, and no problems at all. Except that they always say they will text the details to me, but I never saw a text message from them. They do have the correct number, and I can see it's all switched on, but no text ever reached me.

I'm expecting a delivery "any day now", could be it will fit through the letterbox, but if it's over-packaged and he has to knock, then I'll try to quiz the driver about the shape of the organisation.

They only send texts for missed deliveries. I've never had one to tell me when they will deliver, they always send an email the morning of delivery though.

What I really want to know is how on earth are you supposed to track a item that is sold by a seller on eBay when I then get an email from Amazon telling me that the order is being fulfilled by Amazon and delivered by Amazon Logistics. This email comes complete with the relevant AL tracking number and a note that says -
You can track this dispatch by going to the carrier's website. Note that tracking information may not be available immediately.

However there is no AL website and therefore no way to track my parcel. The 25 minutes I spent using Amazon's chat service ended when the bloke on the other end drove me to tell him - Well, that makes you and your support system about as much use as a chocolate teapot.:rotfl:

I've had to endure Amazon Logistics being the courier for 3 parcels, all orders having been placed on the same day:
1 - a paperback book. Email notifying me of that day's delivery sent after I had left the house to go to work. Delivery attempt made around 11am. Email sent to say that, as the parcel was too large for the letterbox, a 2nd delivery would be attempted on the next working day. 2.5 hours later (I'm still at work...) the 2nd unsuccessful delivery attempt made. So much for next working day, when I had arranged to be at home!
2 - a hardback book. Again, email notification sent after I had left for work. This time, I had an email to say it had been delivered, which was puzzling, as it's certainly too big to fit through the letterbox. Get home to find that the first parcel (paperback) has arrived (2 days late) and fitted through the letterbox just fine. No sign of the hardback, but card telling me that the parcel is with a neighbour called Michael (no house number included). A couple of days later I discovered which of my neighbours is Michael and managed to retrieve the parcel. One month on, Amazon still has the first parcel listed as "in transit", as the courier clearly forgot to report it had been delivered!
3 - 2 spare glass inserts for a cafetiere. Email sent from supplier on 2nd Sept to say that expected delivery was 23rd Sept, so I waited to hear more, but on 18th Sept, I got a notification that my order had been refunded due to "Customer Return". No delivery attempt notification emails, no cards left - nothing. The supplier tells me that several delivery attempts were made, but they assumed I had returned the goods, so refunded the money. After an email exchange suggesting I have the parcel sent to my work address, I tried to re-order, but now it seems they no longer stock the items I wanted.
It's put me right off using Amazon for anything, as they appear to be so chaotic and, in the last case, have prevented me getting the goods I ordered.