Thomas Sanderson

booblover47 wrote: »

I was a bit puzzled by some of the posts. We had Sanderson blinds after having other companies such as Hilarys and Appeal in and were stunned initially by the price but then we did what other contributors on here didn't do, we looked at what we got for our money. In comparison to the other two companies the quality of the material and the blind metal bits were 100% better. The sample blinds we were shown looked superb and the idea of it fitting into the window pane was intrigueing.The designer had travelled 60 miles but was patient and helpful, effectively helping us redesign our conservatory to be an extra room not just a sunny hot shed ( yes like most people we used it as a dumping ground. We delayed by a week our decision and regreted it as the material we had chosen had been sold out. When they were fitted we knew instantly that it had been worth the extra money. All our friends make comments on how nice they look and we know we spent our money wisely. Maybe those that are criticising merely wanted a cheap blind rather than a really good quality product from a highly reputable company. To those people I say maybe you should really shop in B&Q rather than moaning about quality companies doing more than a supermarket sale

If you took the time to read the posts carefully you would see that our problem wasn't really with the actual blinds, it was with the obnoxious, crude sales lady and her sales techniques. Making continuous comments of a sexual nature, swearing and lying do not suggest a high quality company to me. The fact that she felt she needed to make very negative comments about other companies with no evidence to back her up almost amounted to slander in my eyes.

Our sales 'lady' arrived almost an hour late for her appointment giving a variety of excuses all of which she managed to contradict within her time in our house. We explained that we would be going out later (as we had done when we made the appointment) and yet when it went past the time we were meant to be going out she still would not leave our house. She said that her manager expected her to be a customer's house for a set length of time. We pointed out that had she turned up when she should have done then she would have been at our house for long enough.

Our final issue was with the price quoted - the inital price of £4977 was dropped to £3077 after much fiddling with a calculator. It is this kind of approach that really annoys me. Why not just give the cost of the blinds and say that is the cost, take it or leave it. To drop the price by almost £2000 just suggests that they should never have been offered at the higher price anyway, it certainly does not make me think I have got a bargain.

To those of you who have a good experience with Thomas Sanderson, good for you, you obviously had a different sales lady to us (or don't mind people swearing their heads off and being vulgar in your home).

Edit - having just seen your user name (Booblover47) it must be the second reason! Have a nice day.

I think what a lot of people object to with these pushy companies, like Thomas Sanderson and double glazing and alarm companies is the way that they will quote a high price, then say that they can get the customer a "special deal" and bring the price down if they sign up there and then. Why can't they be honest and quote a realistic price up-front instead of these rather dubious sale tactic where people think they are getting a bargain when they are not.

trisontana wrote: »

I think what a lot of people object to with these pushy companies, like Thomas Sanderson and double glazing and alarm companies is the way that they will quote a high price, then say that they can get the customer a "special deal" and bring the price down if they sign up there and then. Why can't they be honest and quote a realistic price up-front instead of these rather dubious sale tactic where people think they are getting a bargain when they are not.

I totally agree!

jensa, the reason for the "booblover" title is not because I am vulgar or tolerate excessive swearing or vulgalrity, the reason is so that I can track that my nickname on these sort of sites is not used to bombard me with emails that I dont want. I couldnt come on here with my chosen identity as it had already been taken and "booblover" was the first slightly naughty and humourous ( you know the art of being funny, laughing etc) name that I could think of that hadn't already been taken. I wanted to be Biggles but that had already been taken by a cynic.

I apologise then, it just made me think of all the comments that the lady made!

jenza8 If the lady was so rude swearing etc, why didnt you report her, I am sure that the company wouldnt have condoned it. Our designer could not have been more helpful, sounds like you had a bad apple that are always around in any company, the give away is the slagging off of other companies. Most salespeople will emphasise the differences without mentioning names.

We did, however we did not receive even a verbal apology, we were curtly told that they would look into it. In the many follow up calls we have received from them, including people calling to see what the service was like, noone has seemed interested in the behaviour of this lady.

When this was originally posted I received a private message from someone else who had had the same sales lady who had behaved in exactly the same way! At least I know it was not just me.

In conclusion, when are we going to realise in this country that you get what you pay for, are we becoming so American that cheap is all we know? I would rather spend twice the amount originally intended after assistance by a professional sales person doing their job well, who helped as create a really special place for my wife and I rather than boring cheap mess that would have resulted if I had a company that just gave me what I asked for without really listening to what I wanted to achieve.

I have to agree with what you say above, the thing was, was that our sales lady did not listen to what we wanted at all e.g. I said I didn't want a patterned blind, she said she only had patterned and then after over an hour produced some plain blinds! We always consider the quality of a product before purchasing it and are incredibly happy with our blinds, they do the job that we needed them for (blocking out heat) and also look great, but they are not from Thomas Sanderson, not because I don't think that Thomas Sanderson have quality products, but because I would never purchase from a company with the ethics and service that they provided for us.

As for the comment about working for them, quite incorrect dont assume that just because I posted a positive comment that this was the case, I believe in fairness, if the salesperson was that bad why didnt you complain rather than blogging.

I didn't make that comment but thank you for clearing that up. I would also post a positive comment if I had a good experience with a company when someone else was complaining about them, you are right, it is good to be fair.

petet41 wrote: »

The quality of their product is great

However the sales people are pushy, thats their job.

Delivery was slow, but installed quick once they had the awning

Mine went wrong after 7 days and after 2 weeks of lies from Sanderson is still not repaired, or even been looked at

Buyer Beware!!

I can't understand where you say that the quality of their product is great and then it goes wrong after 7 days. What did they give you , a 48 hour guarantee? And then you say they after sales-service seems to be non-existent. :question: