Ovo Energy Reviews: Give your feedback

Blackbeard_of_Perranporth · 12 September 2017 at 12:15PM

Nearly fell for their scams when I put my figures in my spreadsheet to compare, they were £20 a year cheaper on two year fixed from my SP Dec 18 fix.
Then I read their small print and exit fees of £30 per fuel should prices fall!

buzzard · 12 September 2017 at 1:33PM

Polgara72 wrote: »

Thanks, that's good to know - though obviously not to experience. Do they still hike your direct debits in the winter months?

Well I've posted my experience already - but have come back because Ovo is being recommended by MSE and I think it's gone badly downhill in terms of customer service, as recent trustpilot reviews suggest.

I have never had such a bad experience with a supplier. Mistakes happen but you dont blame the customer for something that is your fault, you dont lie about it and you dont hassle them after they have left you.

If you must go to Ovo keep any emails they send you, record any telephone conversations you have with them and pay extra for the privilege.

System · 12 September 2017 at 2:10PM

buzzard wrote: »

Well I've posted my experience already - but have come back because Ovo is being recommended by MSE and I think it's gone badly downhill in terms of customer service, as recent trustpilot reviews suggest.

I have never had such a bad experience with a supplier. Mistakes happen but you dont blame the customer for something that is your fault, you dont lie about it and you dont hassle them after they have left you.

If you must go to Ovo keep any emails they send you, record any telephone conversations you have with them and pay extra for the privilege.

Do the facts back up what people are suggesting?

https://www.ovoenergy.com/binaries/content/assets/documents/pdfs/complaints/2017-q2-report-for-website.pdf

Steadyhand · 1 October 2017 at 5:48PM

I have just switched to OVO and all has gone very smoothly. All communications from them have been timely, clear and informative. I know exactly what is happening and when and what I need to do next. On the two occasions I emailed them I received replies within two days. All great so far and hope the running of the account will be just as easy.

bendipa · 1 October 2017 at 6:17PM

I've been with Ovo for 3 years now and not had a problem with them yet. Once a month they request meter readings by email.

The only minor quibble is that like other utilities they include a standing charge in their bills. So if you're a low user they are not going to be an ideal choice, as there are still a few small independent utilities around who don't resort to this method of charging.

Consumerist · 1 October 2017 at 7:49PM

bendipa wrote: »

. . . The only minor quibble is that like other utilities they include a standing charge in their bills. . ..

To be fair, this shouldn't be a quibble at all because you did have the option to chose one of those utilities which don't include a standing charge in their tariff. Why didn't you switch to one of those at the end of your previous contract?

bendipa · 2 October 2017 at 5:27PM

I didn't need to go down that route as I'm not that light a user.

I was just pointing out as one of the smaller and well run suppliers that Ovo could have taken the initiative as other smaller suppliers have done and provided a standing charge-free tariff.

System · 2 October 2017 at 8:24PM

bendipa wrote: »

I didn't need to go down that route as I'm not that light a user.

I was just pointing out as one of the smaller and well run suppliers that Ovo could have taken the initiative as other smaller suppliers have done and provided a standing charge-free tariff.

Ovo is no longer a small supplier. As of Feb 17, it had 680,000 customers or 2.5% of the domestic energy market.

sambrookeluned · 7 October 2017 at 2:24PM

Had to phone OVO today (7/10/17) as not heard anything about switch over to them since I set things in motion in the middle of September. Apparently it somehow got 'stuck'. Having spoken to them they have set up an account and I received email confirming this straight away. However they have set me up on is a different unit price to that quoted on MSE Energy site which is not as good as the deal I transferred on but have promised to honour the Tariffs I was quoted on the MSE Energy site. I should have transferred to OVO at or around the time my present energy deal was due to end on 3rd October, however, this has now left me with paying British Gas standard rate for the next 3 weeks when I should have transferred to OVO at or around the time my present energy deal with British Gas was due to end i.e. 3rd October - not happy about that. Anybody else experiencing this sort of problem?:

victor2 · 7 October 2017 at 3:11PM

sambrookeluned wrote: »

Had to phone OVO today (7/10/17) as not heard anything about switch over to them since I set things in motion in the middle of September. Apparently it somehow got 'stuck'. Having spoken to them they have set up an account and I received email confirming this straight away. However they have set me up on is a different unit price to that quoted on MSE Energy site which is not as good as the deal I transferred on but have promised to honour the Tariffs I was quoted on the MSE Energy site. I should have transferred to OVO at or around the time my present energy deal was due to end on 3rd October, however, this has now left me with paying British Gas standard rate for the next 3 weeks when I should have transferred to OVO at or around the time my present energy deal with British Gas was due to end i.e. 3rd October - not happy about that. Anybody else experiencing this sort of problem?:

BG should adjust your final bill to effectively charge you on the fixed tariff you are on, even though you went past the end of contract date. They are required to do so if they receive notice you are transferring away within 20 days after the contract end date.

Ovo Energy Reviews: Give your feedback

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free