Add your feedback on Mobile Recycler Fonebank

Oh dear...
They've had my phone since Thursday morning and it still says "Pending" on their site. Ironically I just received an email from them reminding ME!

Between this and the fact they don't send you a posting bag, I definitely prefer Mazuma (but for this phone, Fonebank were offering far more)

I called "success" too early, that was just them receiving the thing.
Really not impressed - the whole process is taking forever, and like getting blood out of a stone.

Received an email midday Tuesday that payment had been sent via BACS.
BACS normally takes 3 working days (including the day it's sent) (so that would be entered Tuesday, processed Wednesday, cleared Thursday)
Nothing in my bank yesterday, I called my bank and had them check and they said there wasn't even anything showing up at the processing stage.
So I called fonebank at about 17:15 and was told "the payment actually went out just before 6, and it's usually literally 48 hours so keep an eye on your account".. nothing happened. Double-checked my bank details, definitely correct.
Looked this morning, STILL no payment.

Starting to have doubts that I'll get my money out of them at all.

I sold a Blackberry Playbook when I upgraded to Android. Only worth £15 so not worth using Special Delivery so I sent it by their Packet Post Service. Took it to the Post Office and requested the tracked receipt. Thought nothing of it.

A week later, I started getting "reminder" emails saying they hadn't received the Playbook and would I click the links in the email to confirm either that I had sent it or that I wanted to cancel the order. Trouble was, even when logged into Fonebank, clicking on the links in the email just took me to the Homepage. And there didn't seem to be anywhere in the site where I could click and confirm I'd sent the order. The emails then started saying if they didn't receive the device soon the order would be cancelled as they couldn't guarantee the price for longer than ten days.

I tried emailing. But despite the promised 48 hour response, no replies to any of my emails asking for help.

Then I thought I try tracking the package to see where it was. This was when I realised with horror that the guy at the village PO I don't use very often hadn't scanned the barcode and given me the proper tracked receipt, he'd just generated an ordinary Horizon Proof of Posting with the address on. I should have known better because this same bloke has done this to me before. He doesn't seem to know how to generate those Proof of Postings which show price paid and weight and stuff like that, you just get the Horizon receipts all the time. So asking for a tracked receipt would be like asking a four year old to split the atom. But this left me in a difficult position. Because now I had no way to prove where the parcel was or that it had even arrived. Just a receipt that said FONEBANK LTD.

So I went on Facebook and posted about my situation. Noting all the other people posting about phones which had also not been processed. Even tracked one which had arrived at the warehouse. Fonebank doesn't make a point of using Facebook for anything other than upbeat promotional messages. The never actually reply to anything.

Then things started to get stupid. I tweeted them a few times, asking why they would respond to my emails or Facebook posts and asking what I was supposed to do?

This morning I've discovered that they have sent me a number of Direct Message on Twitter. In order to read the messages, I have to go through a validation process called "True Twit" which is designed to root out spammers. Now even when logged into twitter whenever I click on the link for the Direct Messages it just takes me to a page which says "User has Been Validated". I can't find out how to actually read the messages or find out what has been said. And I can't reply to the Direct Messages because Fonebank don't follow me!

I am beginning to lose patience with the sophisticated attempts being made by this company to keep me at arms length, and also with the Post Office, whose incompetence has left me in a difficult position as regards actually proving where my parcel is.

Wish I'd just sold the Playbook on eBay now, but there are thousands of them on there, this seemed liked a quick way to get some much needed cash, but I've probably spent more in time trying to sort this mess out and am no nearer knowing what I am supposed to do now.

iphone 5 16GB, offered £110.
Received email saying they had revised amount to £80 as even though phone working fully and screen fine it had quite a few dents!!!!! It had a few marks but nothing major, not impressed. Asked for phone to be returned and won't use them again.

I have a 6S Plus to sell, but it has a scratch on the screen (not crack) and looking for somebody that won't try to knock the price down too much, so might give these a try and report back.