Add your feedback on energy supplier Iresa

SnowMan wrote: »

Was thinking the small claims route but I'm a bit concerned that IRESA will go into insolvency so slightly reluctant to do that.

The Citizens Advice Consumer Service extra help unit (EHU) have been involved for the past 2 weeks. After a week IRESA just said they couldn't give any timescale for producing a final bill.

EDF have said that IRESA should have been sent through the flows by the data collector on 16th September when EDF received the D86 themselves, and IRESA have at no point instigated a missing reads procedure with EDF.

EDF are being incredibly helpful and are getting together some further evidence to show what has gone on.

But IRESA say they haven't received the opening meter reading from EDF (which is probably wrong) and IRESA have shown no inclination to chase up with EDF through the missing reads procedure.

IRESA are now asking me to send them the opening bill I received from EDF many weeks ago. I think that is an attempt to put further obstacles in the way.

There is no dispute on what the agreed opening reading is and really they just need to bill based on the agreed opening read.

The EHU have done all they can to date, and good on them for giving it a go, but IRESA just seem to be acting as if they have a complete exemption from having to resolve this or comply with the 6 week requirement under license condition 27.17.

I've asked IRESA to confirm that their response to my complaint of refusing to pay back my credit is their final response so I can take it back to the Energy Ombudsman, but they refuse to say their response is final.

It is now 14 weeks since my transfer from IRESA to EDF, and still no prospect of getting my credit back from IRESA.

IRESA still claim they have not received the flows from EDF and have refused to instigate a missing reads procedure by contacting EDF.

The only progress is that IRESA have rung EDF for what appears to be the very first time this afternoon in 14 weeks, to get the closing/opening readings. Despite the intervention of the EHU over many weeks unbelievably this is the first time IRESA have contacted EDF.

However IRESA have now told me that they won't provide a final bill until they have confirmation of those readings. So as IRESA don't seem to be doing anything more, there is no prospect of a final bill.

IRESA are demanding that I send them a copy of my opening EDF bill, I've responded to point out that isn't how the missing reads procedure works.

I contacted EDF a while back to get copies of the original flows sent through to IRESA to show they were sent through. This was sent through to IRESA by the EHU via EDF I had understood. Unfortunately it seems to be have been a copy of the flows sent to EDF that were forwarded rather the flows to IRESA.

I've gone back to EDF again to get a copy of the original flows that were sent through to IRESA's data collector by EDF's data collector, so that they can be sent through to IRESA via the EHU. It looks like the proof can be obtained.

Have to say EDF have been extremely helpful here, and without that help I don't think we would be able to work out exactly what happened re the flows :T

My advice, if you are thinking of switching to IRESA, don't

macman wrote: »

For those undecided whether to stick or bust with Iresa when their current fix ends, their new tariff rates are now up on their website (Flex5). These show an approximate 6% increase over Flex4 in terms of unit rates for both fuels: the standing charges are unchanged.
I've got until February to mull it over...

Glad we were able to renew the contract at the Flex4 rate, prior to our current fix ending and the new Flex5 rate being announced. :rotfl:

Also noticed that Iresa appears to have speeded up the processing of meter readings. Provided an end of month electricity meter reading yesterday and it has already appeared in the records and processed in the transactions account. :T

Which would seem to support the view that Iresa's cash flow is not as dire as some of us thought: I expected to see a rather larger increase.

macman wrote: »

Which would seem to support the view that Iresa's cash flow is not as dire as some of us thought: I expected to see a rather larger increase.

Not so sure about that - the unit rate increase in my region appears to be ~5.54% exc VAT - BUT as a "new leccy only customer" they are predicting a DD more than 9% higher?? Can only think that they are loading for Winter usage -or they want more cash inflow!!!

brewerdave wrote: »

Not so sure about that - the unit rate increase in my region appears to be ~5.54% exc VAT - BUT as a "new leccy only customer" they are predicting a DD more than 9% higher?? Can only think that they are loading for Winter usage -or they want more cash inflow!!!

Sounds like you either have used different anticipated annual usage assumptions or you overestimated your usage when you joined them and are now benefitting from a reduced mopnthly payment, not only for the lower usage, but also to repay the over-payments you made earlier.

Iresa don't load for winter usually, but charge you 1/12th the anticipated annual cost

How do you work out my fixed payments amount?

First we calculate your consumption charge by multiplying the unit rate by the annual consumption you provide.

• Consumption Charge = Unit rate * AnnualConsumption

Then we calculate the standing charge by multiplying the daily rate by the average number of days in a year (365)

• Standing Charge = Daily rate * 365 days

The Consumption Charge is then added to the Standing Charge to give a total charge before tax

• Total Charge before Tax = Consumption Charge + Standing Charge

After this, we apply the tax at a rate of 5% to get the VAT Tax.

• VAT Tax = 5% * Total Charge before Tax

Finally we add the total before tax to the VAT Tax to get the Total Charge after tax.

• Total after Tax = Total Charge before Tax + VAT Tax.

This amount is the value in the Estimated Annual Cost for the tariff
For the monthly cost, we divide the Estimated Annual Cost by 12.

• Monthly Cost = Estimated Annual Cost/ 12

http://www.iresa.co.uk/frequently-asked-questions/


I think there is also a term saying you should not go into debt with them, but they help prevent this by taking the first payment early, i.e before you've used anything. Iresa pay interest on any accrued credit