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MSE News: Giffgaff shuts users out after mobile gaffe

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Former_MSE_Helen
Former_MSE_Helen Posts: 2,382 Forumite
in Mobiles
"Some users were unable to use their phone at all due to the gaffe which affected 50% of top-ups and activations..."
Read the full story:

Giffgaff shuts users out after mobile gaffe

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Comments

  • pavers
    pavers Posts: 762 Forumite
    Part of the Furniture 500 Posts
    They really need customer service that you can speak to rather than the poor system they have just now. Had a few problems with them in the past and its a nightmare trying to get things sorted.
    Wins:
    Mar 23 - Ridge Wallet
    Mar 23 - Blackpool family trip
    Dec - Klean Kanteen water bottle
    Nov - TWS1 Edifier headphones
  • Shrewdmoneysaver
    Shrewdmoneysaver Posts: 35 Forumite
    So far never had any trouble myself with Giffgaff. Wife's new SIM was activated last Monday.
    I use Giffgaff for the periods we are in the UK and Hits Mobile owned by Telitec SL) when we are in Spain.
    Both are a bit different on the admin side but both do top ups that suit us being a couple of months here or there.
  • lil.smartie
    lil.smartie Posts: 541 Forumite
    Tenth Anniversary 500 Posts Combo Breaker
    About 2 weeks ago they were having issues where £10 goodybags weren't giving you any data! Sort it out!

    Kate
  • cally6008
    cally6008 Posts: 7,629 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Nice long thread here - http://community.giffgaff.com/t5/Service-Updates-Notice-board/Resolved-Goodybags-issues-29-11-2012/td-p/6882036/page/68
  • KTF
    KTF Posts: 4,848 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    This shouldn't be ''news' :) Its giffgaff, they always lurch from one crisis to the next.
  • rwalton159
    rwalton159 Posts: 467 Forumite
    KTF wrote: »
    This shouldn't be ''news' :) Its giffgaff, they always lurch from one crisis to the next.

    Is that based on your own experience?
  • lil.smartie
    lil.smartie Posts: 541 Forumite
    Tenth Anniversary 500 Posts Combo Breaker
    To be fair we have 3 phones with them and this has been the only issue we have had, 2 of the phones are Blackberries which seem to cause issues but I think it's more the user not understanding their phone than actual issues with GG!

    Kate
  • Ziggy_Stardust
    Ziggy_Stardust Posts: 1,418 Forumite
    Part of the Furniture I've been Money Tipped!
    I left GG after no end of problems like this, I was with them 6 months and would say I had trouble at least once a month.
  • xanhugh
    xanhugh Posts: 4 Newbie
    I left GiffGaff 3 months ago, and during this week they took £10 from the card I used to have registered with them.
    I have since received a full refund, but no explanation as to why they still have my details, and how they came to use them to defraud me of my money.
  • DUTR
    DUTR Posts: 12,958 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    xanhugh wrote: »
    I left GiffGaff 3 months ago, and during this week they took £10 from the card I used to have registered with them.
    I have since received a full refund, but no explanation as to why they still have my details, and how they came to use them to defraud me of my money.

    If you were refunded , then you were not defrauded .
This discussion has been closed.
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