MSE News: British Gas fined £2.5m over complaints

Former_MSE_Guy
Former_MSE_Guy Posts: 1,650
I've been Money Tipped! Newshound! Chutzpah Haggler
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This is the discussion thread for the following MSE News Story:

"The energy giant has been fined by the energy watchdog for failing to deal with customer gripes correctly ..."
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Comments

  • bengasman
    bengasman Posts: 601 Forumite
    They lie, they cheat, they rip you off
    They threatened to break into my house to disconnect, because I refused to pay an estimate that was nearly £1000 to high. I had to call the police to stop them, and the complaint was never dealt with.
  • torbrex
    torbrex Posts: 71,340
    Combo Breaker First Post Rampant Recycler Hung up my suit!
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    The cynic in me says 'How much are they going to put the prices up to pay for this fine'
  • molerat
    molerat Posts: 31,642
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    The fine should be directed at the CEO then perhaps if someone was personally hit things might change. £2.5M is a drop in the ocean and just another corporate operating cost.
  • bengasman
    bengasman Posts: 601 Forumite
    You wonder why they still have customers, 2 fines in one month must be a record even for them.
  • joyfull
    joyfull Posts: 861 Forumite
    Questions...

    I've always wondered, when this happens, who gets the money when these companies are fined?

    Also, surely we, the customers, will end up footing the bill for the fine ultimately?

    Anyone know?
    "Sometimes letting things go is an act of far greater power than defending or hanging on.”
  • broxis11
    broxis11 Posts: 240 Forumite
    Is the second fine for BG Business?

    If BG cop a 2.5m fine for mishandling complaints, SSE must be bracing themselves knowing that their fine is looming because of the county court conviction for misselling.
    :money:
  • bengasman
    bengasman Posts: 601 Forumite
    broxis11 wrote: »
    Is the second fine for BG Business?
    No, they have had numerous fines.

    This is the second time in ONE MONTH!
  • broxis11
    broxis11 Posts: 240 Forumite
    bengasman wrote: »
    No, they have had numerous fines.

    This is the second time in ONE MONTH!



    The first was for BG Business.. my question is whether this if for Bg Business as well.
    :money:
  • eurmalian
    eurmalian Posts: 288 Forumite
    The second one is also for BG Business. It does seem like you don't want to be supplied by BG if you're a company at the moment, but the residential side is doing fine.
    I am an employee of British Gas, however the views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.
  • SnowMan
    SnowMan Posts: 3,349
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    The ofgem press release on the fine can be found here on their website.
    I came, I saw, I melted
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