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Stop Spam Texts Discussion Area
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Old 21-06-2011, 8:20 PM   #1
Former MSE Alana
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This is the discussion area for the

Stop Spam Texts:
Beat unsolicited, premium & marketing SMS Article


Please click reply to discuss





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# 2
OneADay
Old 21-06-2011, 8:36 PM
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There is marketing spam and there are scams.

Resist trying to fire off the STOP message unless you are 100% sure its not a scam or you end up with more garbage.

Networks and people at Ofcom could do more to inform customers more - set up a single dedicated industry standard spam reporting tool.

I see the article has no reporting number for T-mobile and Three (7726 number).

I tried once tried reporting a spam text to ICO using the casework email in that article - I got a reply telling me to complain in writing (despite the fact I sent them all the information - the number of the spam text and the content of the text). And it was a human being replying not a machine. Complete jobsworth.They were useless.

Last edited by OneADay; 21-06-2011 at 8:44 PM.
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# 3
AlanJones
Old 21-06-2011, 11:00 PM
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Default There is an App for this.

Guys, I have been swamped with spam texts for months. I don't know what I signed up for but my details were obviously sold many times. I have tried the Telephone Preference Service (all my landlines/fax etc. are registered there and it works for them) which cannot help for mobiles or text in the same way. As mentioned above the ICO doesn't have the resources. I have tried the PhonePayPlus service in the article but it doesn't identify any number that I put in so is a waste of time too in my opinion. Can anyone get a number recognised there?

About two weeks ago my friend pointed me to an Iphone app called Stop Mobile Spam. I use an Iphone so tried it. I have had just two spam texts since I registered there (PPI and the interminable £3750 for that accident that I know nothing about). That is down from about 20 a day. This worked for me.

I think a bit more research is needed on this article as it is a major problem for a lot of people and most of the services in the article simple don't or can't help.

Incidentally I think I read that you can do this on Android too but I don't have an Android phone so can't check that. Perhaps Martin can update this?

I hope this helps.
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# 4
womble_lancs
Old 22-06-2011, 9:08 AM
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Quote:
Originally Posted by OneADay View Post
I see the article has no reporting number for T-mobile and Three (7726 number).
I rang T-Mobile on 7 June 2011 to complain about the spam/scam SMS messages and they said that they could activate a system which blocks third-party SMS messages. I haven't had one of them since, but it has only been a couple of weeks.
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# 5
fragster
Old 22-06-2011, 9:30 AM
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I use iBlackList which is an iPhone app to block spam texts and calls, it only works on jailbroken iPhones which is unfortunate as it does a great job, intercepting the calls and spam texts before your phone rings so there is no need to pay any attention to them.

Apple block the features it uses though so jailbreaking is necessary
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# 6
burgesst
Old 22-06-2011, 11:46 AM
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I received spam texts and forwarded them to O2 on the number given.

But when I forward a text, it doesn't include the sender's number, so how do O2 know who sent it? Can they look it up in their archives ?
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# 7
wantmemoney
Old 22-06-2011, 1:56 PM
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Default the spammers

The 'spammer' enters an agreement with and pays the bulk sms company to send the text messages.

The bulk sms company enters an agreement and pays the Mobile Network Operator to deliver the text messages to their customers.

the whole sham is protected by Ofcom and the ICO

poachers and gamekeepers
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# 8
markbrennan
Old 22-06-2011, 1:57 PM
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Default vodafone spam

unfortunately when you forward spam to the vodafone number, they reply with the advice to text STOP......... not helping!
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# 9
Gary Bury
Old 22-06-2011, 4:37 PM
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Default Some problems with the Stop Spam SMS Article

There are a few problems with the Stop Spam SMS Article that Iíd like to attempt to clarify.

Importantly though, I run a text message company called mediaburst, we hate spam just as much as you do. There is really no place for it in the industry; it destroys what is otherwise a great form of communication.

Legitimate Marketing Messages

Legitimate marketing messages will NOT always carry the senders name and number at the top. The standard way to opt out of a premium SMS is to reply STOP to the 5 digit short code it came from. Because this way of opting out is instant itís been adopted for non-premium SMS.
So you may indeed receive a legitimate marketing SMS from a 5 digit shortcode or long number because the sender is providing you with an easy way to opt out i.e. reply to the message with STOP and be instantly removed.

On our website we provide guidance for anyone searching for what to do when they receive an SMS from one of our shortcodes, (I'd post a link, but as a newbie to the forum I'm not allowed, go and search google for "SMS 84433" and you'll find it). I wish more suppliers would do the same.

Spam Texts:

Martin suggests they spam by using randomly generated numbers, but this is unlikely to work anymore. Most of the network providers are wise to this and monitor the delivery rate of text messages from any single source. Guessing at random numbers is unlikely to get a high delivery rate and the sender will be cut off. Same applies for lists of consecutive numbers.

Ambulance chasers

The biggest problem we face is that accident, PPI claims, debt write off companies will pay a high rate of commission to receive validated leads. So the spammers will purchase data from one of the hundreds of companies selling data. They then send text messages through legitimate SMS providers, usually the cheapest ones they can find (thankfully not mediaburst). They only need a small response rate of 1% or 2% and the commission they earn will make the whole exercise justified.

Martin suggests that by responding you are validating your number.

Donít worry about this, they have already validated your number without you responding, and you can't prevent it.

Every single text message sent through a network operator is tracked, and when it gets delivered to a mobile handset your handset sends a message back to the network to say itís received the message.

This "delivery receipt" message is relayed to the spammer and hence they now know your number is legitimate. If they send to a number that doesnít exist they receive a message back telling them it doesnít exist.

My advice:

The clearest indication that itís legitimate marketing is that somewhere in the message it will clearly identify who sent the message, and you should have heard of them.

If you received it from, or in any place in the message it contains a 5 digit shortcode then DO text STOP to that number. This opt out mechanism is automated and does work, and donít worry about validating your number, thatís already happened.

Unlike email spam every single text message has to be paid for, if, for example they are trying to generate leads for a PPI or debt reconstruction company then the chances are theyíll be happy to remove you from their list because, if youíre not interested youíre simply a cost they could do without.

Complaining to Network Providers

Many people are unhappy with the response they get when complaining to network providers but donít let this put you off. Network providers do not want spam and they will help identify the source.

Apologies this turned into a longer post than anticipated. I hope it helps.
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# 10
HellBoy
Old 22-06-2011, 4:47 PM
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just forwarded a spam message to o2 (7726) got a message back from them

Your SPAM complaint has been noted and forwarded to our customer care operation. Thank you
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# 11
Mobile Professional
Old 22-06-2011, 7:40 PM
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Default Spam Text information is wrong

On the Main Page i read about Stopping Spam Texts and How to see if it is spam. As a professional within the mobile marketing industry. I would like to make things clear to both consumers and companies reporting on an industry to which they are not being clear.

Mobile Marketing via SMS is an effective way for business to contact consumers either for third party marketing offers or with information such as appointment reminders etc.

A company can contact you with third party marketing messages if they have prior consent, (opt-in), this may have been through lifestyle questionnaires, product registration documents etc, however consumers should always check the privacy policy and terms and conditions regarding the passing of their data to third party companies.

You the Consumer must have provided your details within the past 6 months, in line with the Electronic Communications Act 2003, and the DMA Code of Practice, and OFT Guidelines.

This website is correct with some information, the sender must have their company name within the body of the text message, and if contacted by the consumer must provide information as to where they obtain the consumers mobile number.

This website states that SPAM texts come from long numbers, which look like typical mobile numbers. That is absolute rubbish!! There are two types of sms marketing messages, Bulk SMS, and 2 -Way SMS. These can come from either a 5 digit short-code as the sender ID (from) a 11 character name, or a long number (which looks like a mobile number) a long number does not mean it is spam, it means that replies can be detected by the mobile networks and delivered to the company which has sent the message (this includes Stop Requests/opt outs).

I understand that the article was written with some mis-guided information, they think everyone is causing consumer harm, instead of educating the consumer. There are companies out there that have been using illegal practices to send bulk sms messages which look like coming from a typical mobile number, products like SMS Caster which enable you to put a sim card into a computer. but there are 1,000's of reputable companies which use reputable network connections which routes include long numbers.
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# 12
wantmemoney
Old 22-06-2011, 8:21 PM
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Default public don't want telemarketing

this marketing industry and its people are delusional if they believe that many members of the public want these pests to contact them.

the ICO and OFCOM should be more proactive in policing this 'industry'

Last edited by wantmemoney; 22-06-2011 at 8:41 PM.
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# 13
SammyS1987
Old 22-06-2011, 10:50 PM
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Texts from 09** numbers are not covered in the article. Might be worth trying this method as you can't reply to a 09** number.

http://forums.moneysavingexpert.com/....php?t=3296336
Love, peace & karma.
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# 14
Intasun32
Old 23-06-2011, 10:33 AM
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Quote:
Originally Posted by Mobile Professional View Post

As a professional within the mobile marketing industry. I would like to make things clear to both consumers and companies reporting on an industry to which they are not being clear.

Mobile Marketing via SMS is an effective way for business to contact consumers either for third party marketing offers or with information such as appointment reminders etc.

A company can contact you with third party marketing messages if they have prior consent, (opt-in), this may have been through lifestyle questionnaires, product registration documents etc, however consumers should always check the privacy policy and terms and conditions regarding the passing of their data to third party companies.

You the Consumer must have provided your details within the past 6 months, in line with the Electronic Communications Act 2003, and the DMA Code of Practice, and OFT Guidelines.
@Mobile Professional,

You make it clear that you are involved within the industry and your post looks at our problem with Unsolicited Premium Rate Texts and Spam as OUR problem. You reflect your industries odd view that WE the mobile phone users are at fault.

Quote: Mobile Marketing via SMS is an effective way for business to contact consumers either for third party marketing offers.
A company can contact you with third party marketing messages if they have prior consent, (opt-in), this may have been through lifestyle questionnaires, product registration documents etc, however consumers should always check the privacy policy and terms and conditions regarding the passing of their data to third party companies.

Not everyone wants spam messages day in and day out. Yes there is the 'Opt Out' but from my own experience this is well hidden within the very, very, small print. If this option was made clearer, as it should be, then companes like yourself would lose many links, so it is a benefit to you that the Opt Out is well hidden. There are too many content providers that ignore the Opt Out and Stop message, are there not?

Quote: Electronic Communications Act 2003

I don't need to tell you how ineffective the Regulatory bodies are, Phone Pay Plus, OFCOM and the ICO. From my own experience being a victim of mobile phone scam I found these bodies a total waste of time, totally uninterested which also seems to be the opinion of many that have posted on this and other forums. This favours those content providers who steal money from our accounts.

You may or may not represent a company that works within the framework of the rules and regulations set out for your industry, we are not to know, but your industry seems to be outside the law. I was told by a D/I from the City of London Police that your industry operates within a grey area of the law. For the police to act they must be asked by one of the above bodies and cannot act from a complaint by an individual like myself. I have yet to find one case where PP+ has asked for a case to be investigated from a complaint by an individual. Could it be due to how PP+ is set up? The law must change to protect the consumer.

Quote:I understand that the article was written with some mis-guided information, they think everyone is causing consumer harm, instead of educating the consumer. There are companies out there that have been using illegal practices to send bulk sms messages which look like coming from a typical mobile number, products like SMS Caster which enable you to put a sim card into a computer. but there are 1,000's of reputable companies which use reputable network connections which routes include long numbers.

I find it arrogant that you think you are 'educating the consumer', so much so that you do not realise how much harm spam and scam texts are causing your industry. Whether they are sent by short codes or normal mobile numbers there is no difference for us, money is stolen from our account.
Yes I agree that there are 1000's of reputable companies but it is the cowboys that give your industry a bad name. Do you not think those 'reputable' companies should act to clean up it's own industry as the regulatory bodies do nothing.

WE the mobile phone user should have a choice when we sign up with a network whether or not we want to receive 'short codes' or 'adverts'. Only T-Mobile actively make it clear to bar short codes. Vodafone offer the service but try to find any mention of this service on their web site or an advisor that knows about it!


Last edited by Intasun32; 23-06-2011 at 11:07 AM.
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# 15
stevemcol
Old 23-06-2011, 10:44 AM
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Default

I've never had a spam txt and am feeling left out.

I wouldn't dream of giving my mobile number to anyone other than friends, colleagues, or work contacts. Very occasionally, possibly a company where it's definitely in my interest, say an airline or courier delivery company.

I think with SPAM, you reap what you sow.
Apparently I'm 10 years old on MSE. Happy birthday to me...etc
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# 16
Heinz
Old 23-06-2011, 1:41 PM
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I reported a spam "You haven't yet claimed for compensation for the accident you had" text to my PAYG provider (Giffgaff) this morning. I haven't had an accident BTW.

They replied that I should text back STOP!

Idiots.

http://www.moneysavingexpert.com/pho...pam-texts#spam
Much of the advice on residential telephony I have given over the past 9 years or so is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
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# 17
bruisah
Old 23-06-2011, 3:12 PM
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Default Replying makes no odds

Unfortunately, not replying to a spam SMS does not protect you from identifying your number as active.

The SMS text facility has an option for generating a SMS 'delivery receipt' that will notify the sender of the status of a transmitted SMS message.

In other words, if I send an SMS, the network service provider will send me a response SMS notifying me when my text was delivered to the recipient's handset.

This is not a feature users can disable - it's a feature enabled by the network service provider.

As a side note, you can use this feature to tell when someone turns their mobile back on. While your phone is off, the network cannot deliver any messages. As soon as you turn your phone on, any pending SMSs get delivered to your handset, and trigger the transmission of a delivery receipt...

A.
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# 18
Gary Bury
Old 23-06-2011, 4:34 PM
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Default DO text STOP

[QUOTE=Heinz;44703400]I reported a spam "You haven't yet claimed for compensation for the accident you had" text to my PAYG provider (Giffgaff) this morning. I haven't had an accident BTW.

They replied that I should text back STOP!

Idiots.

moneysavingexpert.com/phones/stop-spam-texts#spam

Hi Heinz,
Your experience is exactly why myself and (it would appear) a few others from the mobile industry (I wish they'd disclose themselves properly as they'd look more credible) have been posting on this thread. MSE's advice of "do not reply, at all, ever - do not send STOP!" is completely wrong and is misleading consumers.

If the text message came from a registered 5 digit shortcode then absolutely do send STOP. The systems to remove you from a database that are associated with 5 digit short codes are fully automated, it works.

If it comes from an 11 digit mobile number then again, do send STOP.

If it doesn't come from a number then you can't reply, in that case take it up with your network and really have a good go at them.

Alternately, why not stick the full message details on this forum and maybe myself or someone else from the industry can find out more information on the spammer.
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# 19
Intasun32
Old 23-06-2011, 5:15 PM
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[QUOTE=Gary Bury;44709818]
Quote:
Originally Posted by Heinz View Post
I reported a spam "You haven't yet claimed for compensation for the accident you had" text to my PAYG provider (Giffgaff) this morning. I haven't had an accident BTW.

They replied that I should text back STOP!

Idiots.

moneysavingexpert.com/phones/stop-spam-texts#spam

Hi Heinz,
Your experience is exactly why myself and (it would appear) a few others from the mobile industry (I wish they'd disclose themselves properly as they'd look more credible) have been posting on this thread. MSE's advice of "do not reply, at all, ever - do not send STOP!" is completely wrong and is misleading consumers.

If the text message came from a registered 5 digit shortcode then absolutely do send STOP. The systems to remove you from a database that are associated with 5 digit short codes are fully automated, it works.

If it comes from an 11 digit mobile number then again, do send STOP.

If it doesn't come from a number then you can't reply, in that case take it up with your network and really have a good go at them.

Alternately, why not stick the full message details on this forum and maybe myself or someone else from the industry can find out more information on the spammer.
@Gary Bury,

Good post, (Edit)

This spam text has been doing the rounds for a few years now and has appeared on this and other forums many times, I have also received it. The message has been reported to both The ICO & MoJ who have done next to nothing except to contact the sender and Content Provider to inform them that they were 'being naughty boys and girls and not to do it again' or words to that affect.

It seems that this text is linked to many companies and the Content Provider sends the bulk SMS in the hope that some 'mug' will answer and this is how they, the CP, get their commision by each call received. One of the company directors who employed the CP to supply leads posted on this forum last year and was very helpful. He swore that he had no idea the method that was being used to obtain leads for his company. Sadly, in its wisdom, MSE deleted all his posts as he broke a rule by not asking if he could post here. (????)

Your advice is what is expected in normal cases, but all too often it is not a normal case. This being we are dealing with crooks who ignore the 'STOP' text or have purchased a customer list, against the rules and regulations of those wonderful Regulators Phone Pay Plus/OFCOM/ICO/MoJ who do their best to protect the public. (sarcasm ) The scammers/spammers now avoid PP+ by using normal texts and not short codes this puts them outside the scope of PP+.

In a perfect world what you have posted would be enough advice, sadly this world, and your industry, is far from perfect, as I and many others have found to our cost. Hopefully one day the Regulators and the industry itself will rid itself of the 'cowboys', till then we can not trust any unsolicited text we receive.


Last edited by Intasun32; 24-06-2011 at 9:19 AM.
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# 20
crazyguy
Old 23-06-2011, 5:44 PM
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[QUOTE=Gary Bury;44709818]
Quote:
Originally Posted by Heinz View Post
I reported a spam "You haven't yet claimed for compensation for the accident you had" text to my PAYG provider (Giffgaff) this morning. I haven't had an accident BTW.

They replied that I should text back STOP!

Idiots.

moneysavingexpert.com/phones/stop-spam-texts#spam

Hi Heinz,
Your experience is exactly why myself and (it would appear) a few others from the mobile industry (I wish they'd disclose themselves properly as they'd look more credible) have been posting on this thread. MSE's advice of "do not reply, at all, ever - do not send STOP!" is completely wrong and is misleading consumers.

If the text message came from a registered 5 digit shortcode then absolutely do send STOP. The systems to remove you from a database that are associated with 5 digit short codes are fully automated, it works.

If it comes from an 11 digit mobile number then again, do send STOP.

If it doesn't come from a number then you can't reply, in that case take it up with your network and really have a good go at them.

Alternately, why not stick the full message details on this forum and maybe myself or someone else from the industry can find out more information on the spammer.


Garry, I set up another thread on this under Accident Commpensation claim ( with 2 m's )

http://forums.moneysavingexpert.com/...6186&highlight=


To Date I have been hounded with the same message from 02 numbers based in the UK, Its the accident you had you are due £3750.00 and it comes in different varients, ie: you have still not claimed and so on.

Latest numbers used by this scum company and or individual.

+447745523696 , O2 pay & go sim card still active within the UK
+447934202556 , O2 pay & go sim card still active within the UK
+447541731873 , O2 pay & go sim card now cancelled due to unfair usage rules
+447938069887 Same as above
+447548037538 Same as above
All are 100% O2 on the pay and go sim card with the unlimited text plan service, sim purchased at whatever amount, the scummer put on approx £10-£15.00 send out approx 1000-3000 messages bin the sim card and start all over again,

I have text back stop, didnt work , I reply to each and every message in the hopes of receiving a phone call and to date not one call out of approx 150 messages received.

I know the area these are being sent from is within the South East, and also had an hours telephone conversation with an O2 Executive whom informed me that they can only switch a sim off upon finding out that its sending out these sms messages at high rates, he also said they cannot trace the area of the sim card, funny that as I have managed to.


O2 shame on you for not doing more !

Last edited by crazyguy; 24-06-2011 at 8:18 AM.
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