WARNING - Using Credit Card at Interflora Online

GunJack · 26 August 2007 at 7:39AM

Guys, a word of warning on the above subject.

Mrs GunJack ordered flowers from Interflora via the web and paid with credit card. The following month she had a transaction for £8 appear on her statement from shopdisc.co.uk.

We'd never heard of them, let alone bought anything from them. To cut a long story short, it appears that when you buy from Interflora, you are AUTOMATICALLY signing up for this tele-marketing company's subscription services. This was direct from the company's rep on the phone.

We could not see any options on Interflora's site or checkout pages referring to this at the time of the order, but thought we'd warn the MSE community of this (as I see it) scam.

Daisydoll · 26 August 2007 at 8:11AM

Have you found out what the £8 was for though? My hubby has ordered from interflora online before and not had this? What subscription is it for?

GunJack · 26 August 2007 at 9:02AM

It was for a discount club type thing, £8 per month for discounts for stuff you would never buy !! Prefer to do my own bargain-hunting anyway, but it was the sheer cheek of it...

Daisydoll · 26 August 2007 at 9:31AM

Is it stated in their terms and conditions then? Can you not ask them to cancel it as you didn't ask for it and get the money refunded? Long shot but worth a try, I know it's only £8 but I would be the same, you didn't ask for it so why pay for it?

twiglet333 · 26 August 2007 at 5:23PM

I have ordered from interlora online loads of times before and never been charged £8 or any amount afterwards...hope they dont charge me next time !

knowledgeman · 26 August 2007 at 5:56PM

This is something I have came across

As far as I have been told in cases interflora are denying it and referring customers to the banks although it does seem apparent the source is interflora

Its quite a strange one, you should just call your bank and let them deal with it as interflora wont be admitting it as they would be majorly in the wrong and I very much doubt you will get a formal admission of guilt

barak · 26 August 2007 at 6:30PM

If you have a look at Interflora's Privacy Policy at http://www.interflora.co.uk/page.xml?page_name=privacy_policy -
under 'Direct Marketing' you will get a clue as to how this came about.

It must be as bad a so-called 'Privacy Policy' as I have come across.

GunJack · 26 August 2007 at 8:54PM

barak - glad you found something. We couldn't, and mrs GunJack certainly wouldn't have ticked a box to say she wanted this service. Once our bank gave us their phone number, shopPERdisc, as they are actuall called, were happy to cancel and refund. My point is, though, that we shouldn't have had to.

JDR1_2 · 31 August 2007 at 10:43AM

I too have been caught with 2 payments from my credit card without permission, £8 each. I have contacted the credit card company and they have taken details, and I have e-mailed Interflora to request the monies back.....will let all know how I get on.

GunJack · 31 August 2007 at 9:41PM

JDR - call shopperdisc directly - your card issuer should be a ble to give you the number. We wrote it down, but it's all packed up with our other stuff 'coz we're in the middle of moving house !!

GunJack · 31 August 2007 at 9:45PM

In fact, here's the url of their website, with full contact details in there

http://www.shopperdiscountsandrewards.co.uk/

WARNING - Using Credit Card at Interflora Online

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