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Can I get these "extra" calls included in my monthly allowance?

apples1
apples1 Posts: 1,180 Forumite
in Mobiles
I have a new phone on T mobile (Flext package). Despite having plenty of credit unused at the end of the month I get charged extra for calls made to directory enquiries (118 247) or 0845 (when I rang my bank).

I appreciate these calls will be costly from a mobile but why can't they just deduct the amount from my monthly allowance when there is plenty in it to cover the cost of the calls?
MTC NMP Membership #62 - made it back to size 12 after my children & I'm staying here!
«1345

Comments

  • JAYMARSH2005
    JAYMARSH2005 Posts: 2,718 Forumite
    1,000 Posts Combo Breaker
    This is how they make there money out of you, with Mobiles fast becoming more used than landlines and the more 0845/0870 numbers coming into use then they can see more and more people dialling those numbers and pushing up there bills and making a fat pile of cash out of us all.
  • apples1
    apples1 Posts: 1,180 Forumite
    Thought as much - grrrrrr!!
    MTC NMP Membership #62 - made it back to size 12 after my children & I'm staying here!
  • utilitybroker
    utilitybroker Posts: 2,207 Forumite
    DQ calls have always been chargeable sperately. Calls to 0845 on T- Mob can be made out of your inclusive minutes if you are able to use a gateway number.
  • Born2Save_3
    Born2Save_3 Posts: 240 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Care to point me in the right directiopn for soem gateway numbers or could you mention some ?

    B2S
    utilitybroker wrote: »
    DQ calls have always been chargeable sperately. Calls to 0845 on T- Mob can be made out of your inclusive minutes if you are able to use a gateway number.
  • utilitybroker
    utilitybroker Posts: 2,207 Forumite
    Born2Save wrote: »
    Care to point me in the right directiopn for soem gateway numbers or could you mention some ?

    B2S

    A couple of suppliers (their are probaly more) using an 07744 number https://www.simply-fone.com However T-Mob are throttling 07744 traffic so its hard to get a connection some times.

    Using an O2 07730 gateway number https://www.pre-dial.com click on Free Destination list.(Works Evening and Weekend,s only) .Tends to get very busy.

    Both would come out of your inclusive x-net contract minutes.
  • apples1
    apples1 Posts: 1,180 Forumite
    sorry - what is a gateway number and how does it work please?
    MTC NMP Membership #62 - made it back to size 12 after my children & I'm staying here!
  • utilitybroker
    utilitybroker Posts: 2,207 Forumite
    apples1 wrote: »
    sorry - what is a gateway number and how does it work please?

    Basically its a access number to another network (a gateway), which allows you to benefit from their cheaper rates.

    When you call one you usually here a recorded annoucement just follow instructions carefully.;)
  • Born2Save_3
    Born2Save_3 Posts: 240 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Thanks utilitybroker

    Do you know if Orange are throttling access to 07744 numbers or 07755 numbers ? I find it easy to get through in the small hours but at peak times very hard and I have alot of these 07744 numbers in my phone ?

    Also I havent used the pre-dial number. Do orange throttle access to that at all ? Is the pre-dial number the only company to have an 02 number for gateway usage ? If so, how did they manage that ? (seems quite lucrative!)

    Thanks in advance
  • shortguy4u
    shortguy4u Posts: 135 Forumite
    Part of the Furniture Combo Breaker
    How about just getting am O2 sim?...there are loads of sim only contracts goin around with upto 11mths cashback.
    0845/0870 numbers are free on O2.
  • Born2Save_3
    Born2Save_3 Posts: 240 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Utilitybroker / anyone you out there ?
    Born2Save wrote: »
    Thanks utilitybroker

    Do you know if Orange are throttling access to 07744 numbers or 07755 numbers ? I find it easy to get through in the small hours but at peak times very hard and I have alot of these 07744 numbers in my phone ?

    Also I havent used the pre-dial number. Do orange throttle access to that at all ? Is the pre-dial number the only company to have an 02 number for gateway usage ? If so, how did they manage that ? (seems quite lucrative!)

    Thanks in advance
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