Please help! Bank admits wrongful accusation of fraud!

Natalie_Clapp · 18 January 2010 at 3:28PM

Hi there, I really need help concerning a matter that happened last tuesday. 12/01/10. To cut a long story short, i was wrongly accused of fraud in my local abbey/santander branch. Both my accounts were closed (leaving me with no bank account) i was told of the suspect fraud in the public vicinity of the branch (not in a private room) and was told that i was no longer to bank with them. I was highly upset obviously. Later, on the phone...they admitted a serious error had occured on their part and they reinstated my 2 cards and put an amount of money into one of them as a good will gesture (i didnt ask them to or agree to do this...they informed me after they had done this) I will not touch the money and have written a letter to them this morning (finally feel up to it) I am emotionally fragile at the mo and am devastated about this. A solicitor has advised to write first of all but can anyone advise me of anything else i can do. I can send people a copy of the letter if they wish on request. Shall I contact the press? not sure what to do.
Thanks in advance
Natalie

young_victor_meldrew · 18 January 2010 at 4:33PM

They have apologised, put some money in your account and reinstated your accounts. What more do you want?

rsykes2000 · 18 January 2010 at 4:40PM

What exactly would you like ? Is the money a 20 quid goodwill token gesture or something more substantial ? I can believe it was a traumatic experience though.
I think if it happened to me, I would certainly be changing my bank and I would contact someone at the highest possible level, not just in your branch and let them know the appalling way you were treated.

maninthestreet · 18 January 2010 at 4:41PM

I would suggest moving your account to another bank.

Nukumai · 18 January 2010 at 4:44PM

Natalie_Clapp wrote: »

A solicitor has advised to write first of all but can anyone advise me of anything else i can do. I can send people a copy of the letter if they wish on request. Shall I contact the press? not sure what to do.

I would follow your solicitor's advice which, presumably, is to see what the bank's response to your letter is. That is shocking behaviour on the part of the bank.

Dave101t · 18 January 2010 at 4:45PM

they must of had reason to suspect you, i wonder what the juicy gossip is?

hartcjhart · 18 January 2010 at 4:48PM

did you not like the replies in here then

http://forums.moneysavingexpert.com/showthread.html?t=2212891

more_money_for_me · 18 January 2010 at 4:49PM

Dave101t wrote: »

they must of had reason to suspect you, i wonder what the juicy gossip is?

Why must they have had reason? Its the bank in the wrong here not the OP. The bank has admitted this.

dmg24 · 18 January 2010 at 4:53PM

How much money do you want from them? What detriment have you been caused by this incident?

They could put a sign up in branch saying 'Natalie Clapp is not a fraud artist. We're sorry' - would this be sufficient?

young_victor_meldrew · 18 January 2010 at 5:41PM

Hold on, you haven't even checked how much they have given you as a gesture of goodwill? Something doesn't ring true here.

hoyles10 · 18 January 2010 at 5:57PM

If it was me then I would close any accounts I have with them and move to somewhere that isn't owned by Santander.

I would also suggest that the member of staff who told you all this without taking you somewhere private receives some training to avoid anyone else being treated the way you were.

Please help! Bank admits wrongful accusation of fraud!

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