T-Mobile Contract Cancellation

Hey there...

You're right that the majority of 08 numbers are now going to cost 40p/min...this is due to standardising the call charges for 08 numbers (rather than some being 20p/min and others £1.50/min).

In terms of cancelling the contract...you would still be liable for the Early Termination Fee if you cancel. This is because 08 numbers do not form part of your contract. The only way you could cancel due to call charges would be if T-Mobile were to turn round and increase the cost of calling a normal UK mobile number (for example). 08 numbers are classed as an additional service, and therefore the price of them can change. The price you used to pay for 08 numbers were not part of the contract. It's in the terms and conditions.

If you're wondering how I know this, it's because I work for T-Mobile and had a customer call up to query the text message the same as the one you received.

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smcaul wrote: »

How do you work out that the 08 numbers are not part of your contract? Of course they are part of your contract, the contract is entered into knowing the cost of all calls to all numbers, if t-mobile decide to change any of those costs then that is major change to the contract and as such yo have the right to give 30 days notice to terminate the contract without any penalty.

With all due respect, as you have said, you work for T-Mobile so no doubt you are being fed a line from your superiors to try and stop anyone cancelling using this.

Many, many people terminated O2 contracts early a couple of years ago when they did exactly the same sort of thing.

Nah I wasn't "fed" a line.

The call I took got escalated to a Team Manager, and then an Operations Manager and the guy got nowhere. I could see his point of view, but it's not up to me to decide if someone can cancel for free halfway through an 18 month contract. The powers at be put the information that I gave you onto the company intranet.

I'm on flext and calculated some old bills to compare the prices. last month on two calls (sorting out a faulty phone from fonsafe) i got charged about £4 with the new charge it goes up to £11 for the same calls.

lawbunny wrote: »

In reference to the point about a lot of people cancelling with O2 because of this.

True. But only the people to whom it had a "detrimental effect" could cancel due to this - everyone else still had to pay if they wanted to cancel. Essentially, if you have been regularly calling these numbers and so an increase in the price is going to end up increasing your bills, then you may have grounds to cancel. However, if you've never called any of these numbers then you will struggle to argue your case as it's not to your detriment. It's also worth noting that the price to call these numbers has been 40p per min on flext plans since before xmas, and even higher charges on some other plans, so this argument also only works if you are on one of the plans which previously charged less than 40p per min.

Not so, I cancelled with O2 due to this and at the time I had not dialled an 08 number from the phone. Call costs are part of your contract, just because you have not used that number does not exclude you from that part of the contract.

In fact, thinking about it, if T-mobile say that 08 numbers do not form part of our contracts then presumably we can offer them any money (1p etc) for dialling them as their is no contract in place with regards to their cost, play them at their own game and see how they like it.