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Scottish Power - VERY Angry!!!
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one would assume the supplier would know how much their customers are using.
There lies the the problem; they should - but they don't!
Do not forget that the OP asked for advice.
When she has been having problems with her account, why is it harsh to suggest that she needs to carefully check her bills.
If the OP wants an expression of sympathy, or confirmation that SP are useless, then she should simply say so; but she got constructive advice!0 -
I understand what you're saying, however, as I'm sure you're aware, utility bills aren't the easiest to keep a track of, I found them very complicated when I first moved out and had no idea what a kw was and how it was measured. Only after years of being a customer and through this website, I now know how to keep track of these bills.0
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We had a lot of similar problems with Scottish Power.
DD ranging from 30/month to 120/month for a one bedroom flat.
Rang in meter readings or had them read by meter reader.
Always discussed it on phone. You never think to question it.
Anyway on a closer look at the bill it appeared that somewhere along the line they had entered the reading in the wrong way round. They had charged our night usage as the dearer day usage and vice versa.
We ended up having our bill credited with everything we had paid for the last 3 years since moving in, and the bill recalculated.
It turned out that the £400 they said we owed them immediately was utter rubbish.
We ended up in credit by about £100
DD went up slightly over xmas, but have just left it at that to accrue some credit over the summer low usage months for next winter.0 -
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Jeannie I recommend changing to Ebico once this is sorted out.
Clear easy to read and understand bills - I cannot emphasize this part enough! You know exactly what you have been charged and why (unlike Npower but that is another story)
Ebico do a great direct debit that stays steady (when it does change its not such an enormous change as some companies) and is I find very accurate, you also have the option to pay by quarterly bill without being penalised. They have recently switched to 6 month billing. Their prices are usually amongst the lowest too.
I find my blood pressure is staying down since being with them.I always wanted to be a procrastinator, never got round to it...0 -
Jeannie I recommend changing to Ebico once this is sorted out.
Clear easy to read and understand bills - I cannot empasize this part enough! You know exactly what you have been charged and why (unlike Npower but that is another story)
Ebico do a great direct debit that stays steady (when it does change its not such an enormous change as some companies) and is I find very accurate, you also have the option to pay by quarterly bill without being penalised. They have recently switched to 6 month billing. Their prices are usually amongst the lowest too.
I find my blood pressure is staying down since being with them.
I second that. We've just changed to Ebico for gas and elec, their price is simple and no hidden standing charges. I also think they're the cheapest for gas as well!0 -
From:
Customer.Services@ScottishPower.comSent:27 May 2008 15:54:09To:
Dear Miss
Thank you for your recent e-mail to ScottishPower. I tried to contact you by telephone today but was unsuccessful.
I have checked the account and can advise that you were issued a refund in March of £551.74. This credit balance was based on a bill that was only billing you up to January so it should never have been issued in the first place.
The system automatically issued this refund as the account was billed in March but it has not recognised that the account had only been billed to January. Normally we need to bill accounts right up to date before we can issue a refund.
I apologise for this error. The only way we can reduce your direct debit is by the outstanding balance being cleared. If you are unable to do this the direct debit will need to remain at the increased amount to ensure the outstanding balance is cleared and your ongoing consumption is covered.
I trust this meets with your satisfaction. For a more convenient way to contact us and receive further discounts you can visit our website, www.scottishpower.co.uk where you can also view accounts, make payments, provide meter readings and amend current payment and service packages.
Kind regards
M McCartney
Customer Service Adviser
This is what they sent me. I have emailed them back - but as yet they have not come back to me. If you can understand it I would to have it explained to me!!
Cardew: I'm not after sympathy - just the tea maybe. I seem to feel that I have been penalised somehow for not doing my account online - I guess it makes sense to do it that way. I thought that telephoning my readings through each month would be sufficient.
The first year to eighteen months I was with Scottish power I could not fault them at all. But looking back, I used to have a lovely man that used to read the meter regularly on a Saturday morning. He stopped coming so I then started to phone the readings in.
I will switch, it is time I did look round for a new deal anyway. I am happy to manage an account online, if that is the only way to do it, then I guess I don't have any choice anyway! just feel sorry for those that do not have access to a computer - and I hope mine doesn't break, no chance of it being replaced!!Genie
Master Technician0 -
Their explanation still doesn't make any sense.
You can't have used up £500 of credit between January and March.
Either the January bill with £500 credit was wrong, or it wasn't.
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Glad it's not just me then....
I have asked for an explanation, but no response as yet. I don't get a chance to phone when at work and I support my employers in that, I'm there to do a job not sort out my personal problems. I can't get thru at lunchtime - its almost one hour on hold.........
Not sure what else I can do at the moment, if they don't respond, I will have to wait until Saturday morning to call them.
What I don't understand, is that when I called them to query the credit - they reassured me that it was correct, reassured me that they would send a cheque (I never asked for it!) and apologised profusely. How do I know they are right this time? None of it makes any sense, my readings are quite steady each month, they don't really vary that much. As I said, we're at work most of the time.Genie
Master Technician0 -
This sentence: "The system automatically issued this refund as the account was billed in March but it has not recognised that the account had only been billed to January. Normally we need to bill accounts right up to date before we can issue a refund." is complete gobbledegook.
Given your problems getting through by phone, why don't you simply write to their chief executive by recorded delivery setting out clearly what rubbish they have been telling you and asking him to waive (say) half of the £550 and give you a year to repay the rest?0
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