Broadband. Who's the Cheapest? Article Discussion Area

MaggieMay wrote:

PlusNet dont treat you very well, IMHO, if you are an existing customer. I have been with them about 14 months and pay £29.99. They now offer the same service to new customers at £21.99. To cancel my existing contract I need to give 30 days notice and pay a fee. Getting information out off them is like pulling hen's teeth...it took about 6 emails to get this information and even then did not specify how much the fee would be. Ringing their customer service help line takes for ever and costs a forture (cheaper now thx to Martin's new access nos for premium rate nos) I dont consider that good customer service. I would like to change to one of the cheaper providers recommended here but dont want to be left without access. Can anyone suggest how best to go about this pls.

Plusnet have 2 offers at £14.99 per month. Why not switch to one of them if you want to save money?
Also your information on contacting their helpline is totally wrong. You go through to them on a low cost 0845 number, not a premium one.

Regards,
Art.

Well I went with Madasafish and am I happy ?

Put order in early Friday 24/2/6 after midnight Thursday.
Got 2 emails back same day, one confirmed order, other confirming activation date 4/3/6 and modem will be here in a few days.

Sometime Monday 27/2 my phone line went dead

10am Tuesday 28/2 at home - modem router arrived from Madasafish via Parcelforce/RM.
Reported line fault to BT via 151 on a payphone - BT's fully automated service confirmed fault on line, allowed me to forward landline calls to mobile ( no cost to me or caller ) I also got them to send text updates on fault progress. System said engineer would be out Wed AM if needed and I would be paid a pound a day, if fault not fixed, to cover mobile costs . Got first text as i left phone box 13:01. Fault investigation underway.

Next text @ 15:14 The fault had been fixed :beer: and it had.

Unpacked the router/modem ... followed the setup sheet and used logon details from the second email .... I was on broadband for the first time at home.:eek: :eek: :eek: on 28/2/5 @ approx 16:00 - Five days after putting in my order http://www.madasafish.com/cheaper/

BTW If anybody else has the Vovager 240 router - there is now firmware upgrade http://www.voyager.bt.com/240/downloads.htm You need to run this file first to expand it - and then follow the instructions here http://www.voyager.bt.com/faqs/ethernet_products/240/windowsxp/advanced_features/upgrade_firmware.htm

So am i happy with Martin's :money: recommendation for first timers ... not half ... Cheers :beer: Martin :beer:

Ps all my missed calls were picked up by the 1571 service as my line did not ring as dead !

whitty999 wrote:

If i change my broadband service which is with BT Yahoo at £26.00 a month,Will i lose my email address?
Would love to keep it but it ends with btopenworld.com will i lose it?

I am constantly reading posts from people who want to change their ISP but don't want to change their email address. THE ANSWER is to get yourself a free email address (or2) from Google or Yahoo (not BTyahoo!). You can sign up to Yahoo's e-mail on their website, but if you would like a free gmail address (Google) which is fantastic, send me a Private Message with your current email address and I will send you an invite. This is the only way to do it at present. (That goes for anyone else who would like one as well !!). Gmail has over 2GB of storage, is downloaded/uploaded via Outlook Express in just the same
way as your ISP email address. It means you will NEVER have to change again, no matter how many times you change your ISP.

Most ISPs on their websites have a facility where you can input your telephone number and check what speed of broadband you are likely to expect.

In practice this only checks the exchange you are on and not the individual phone number. There is a check somewhere that I have seen that will look at a specific number. Does anyone know what this is?

Regards,
Art.