The Mobile Outlet: any good? (merged)

dn852k4 · 13 February 2007 at 9:43PM

the mobile outlet,
I've sent you 2 PMs in the last 2 weeks, but, I'm yet to recieve a reply from yourself. According to royal mail you shoud have recieved my 12th bill on 30th January - 2 weeks ago.

Could you confirm when I will be recieving my cashback?

faz1975 · 13 February 2007 at 11:13PM

mr-risky wrote:

I have today received a letter from TMO advising me that my cash back claim has been refused as I failed to send them bill 6, only bills 7-12 It has taken them almost two months since my claim was first submitted to advise me of this fact, convieniently pointing out to me that bill 6 is now outside of the 21 days from the date of the 12th bill.

On checking my bills now I find that I did omit to send bill 6 (June) I had somehow worked out that as I received the phone in January, bill 1 therefore started in February, I subsequently found a bill dated three days after receipt of the phone making January bill 1)

I am prepared to accept that I made a mistake, but I am somewhat annoyed that they could not have pointed this out to me when I still had time to send them bill 6. They e-mailed me to say they had received my claim, so it is not beyond the impossible that they could have also e-mailed me to say can you send us bill 6?

Whats one bill between friends!!!

I am guessing that it is not even worth the cost of a stamp to write to TMO to ask them to reconsider, point out that they could have advised me much earlier etc, given the problems that others are having with TMO.

Think I will have to write it off as one of lifes lessons (learn to count bill numbers!).

Hope that some of you have better luck with your claims.

Mr-risky

Are you on a 18 month contract (and so diffrent rules apply to you than me)? I am sure it was bills 7-12 I had to send for my 2nd cash back on my 12 month contract but TMO say it should have been 11 then 12 within 21 of each. I was following internet T&C as per their instructions but stupidly did not keep a copy of them. I am now trying to prove them wrong and get my money.

Thanks

digp · 14 February 2007 at 2:07AM

this is what happens when you do business with COWBOYS.

mr-risky · 14 February 2007 at 9:33AM

faz1975 wrote:

Mr-risky

Are you on a 18 month contract (and so diffrent rules apply to you than me)? I am sure it was bills 7-12 I had to send for my 2nd cash back on my 12 month contract but TMO say it should have been 11 then 12 within 21 of each. I was following internet T&C as per their instructions but stupidly did not keep a copy of them. I am now trying to prove them wrong and get my money.

Thanks

Hi faz1975,

Yes it as an 18 month contract. The T&C's do say bills 6 - 12. After thinking about it I decided to still appeal TMO's decision on the basis that two months to process my claim is unreasonable. Had they processed my claim sooner they could have queried with me why there was no bill 6 (they could after all see that I was a genuine customer and had all of the other bills). I could have still got bill 6 to them within their relevant timescale requirements.

I have e-mailed the address on this board and they have acknowledged my message so will keep you posted.

SlowlyGettingThere_2 · 14 February 2007 at 11:44AM

Cobra wrote:

.
I'm glad you got your cashback without problems, SGT.

How soon/long after submitting your claim did it arrive?
.

About 3 weeks or so.

Cobra_3 · 14 February 2007 at 11:59AM

digp wrote:

this is what happens when you do business with COWBOYS.

Given their location, I think it is more likely that you'll find they're Indians.

Cobra_3 · 14 February 2007 at 1:04PM

-

AFH1066 wrote:

I have entered a judgement against them by default, as they didn't bother to make a defense. I have now had to issue a warrant, as they still haven't paid, or made any contact. The bailiff has been around once, with no luck, so is trying again tomorrow!

Sorry to learn of your problem, AFH. Let's hope the bailiff is more successful today in extracting your cashback (and costs)!

I'm grateful to you for posting your experience with this. If others could add their own accounts of pursuing their unpaid cashbacks from The Mobile Outlet through the court and enforcement route it would be very helpful and it would help us to establish the number of people who are in the same position.

It seems strange that a bailiff could not obtain payment from a company whose office is open from 9 to 5 (or whatever) on weekdays.

What I find most bizarre, though, is that they are refusing to pay bailiffs armed with court orders but at the same time (see earlier in the thread) issuing cashback cheques to other people routinely.

Every time a bailiff visits them, that alone is going to add at least another £50 to the costs bill they are going to have to pay.

If your basic claim is for, say, £180 (?) and that has been compounded with the original costs of £30 plus two (so far) bailiff's fees of £75 (?), the bill is already standing at another £180 in collection costs before you even start to add the interest that is accruing to you (at the usual court rate of 8% on outstanding judgements?).

In all probability it is going to cost them well over £200 in fees for defaulting on a cashback to you of £180 which they will still have to pay you.

What on earth sort of business plan and financial prioritisation is that?

Once people, under The Mobile Outlet's new arrangement of paying cashback in five instalments, start doing this over sums of £72 how can the company remain in business?

Anyway, please do let us know how your own action progresses, AFH.

Could you also, when it is convenient to you, be so kind as to run us through the procedure (and fees) of pursuing, to ultimate collection, the sum owed to you once it has been awarded by the SCC?

Thanks again for your input.

Alec2006 · 14 February 2007 at 3:10PM

Spoke to Customer Care last night and they asked me to fax court papers, which I did. Said a cheque would follow.
Wait and see.

Alec

Cobra_3 · 14 February 2007 at 3:36PM

.
Alec,

Did they specify a particular fax number for you to use or was it just their quoted fax number (0870 199 1222)?

The good thing about fax is that you have proof it was received. You can even use it to send them a Letter Before Action, for example.

- - -

Alec2006 · 14 February 2007 at 4:03PM

Just used their 0870 number.

The Mobile Outlet: any good? (merged)

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