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FLIGHT DISRUPTIONS: Volcano ash from Iceland hits UK flight plans

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Comments

  • blue_haddock
    blue_haddock Posts: 12,110 Forumite
    Cheers folks.

    I would much rather be sat in Gran Canaria rather than going through this stress but at least i'm prepared for all possibilities now.
  • MelissaCook
    MelissaCook Posts: 3 Newbie
    Hello good people of MSE, seeking a little advice for my sister who is in Portugal. She's due back tomorrow, but obviously the chances of that happening look slim. Where does she stand on getting fees for overnight hotels/accommodation? Is it purely down to Airlines/Insurance policies or is there EU regs on this?

    She's flying with Monarch and has travel insurance with Fortis. Who should she be dealing with?

    Many apologies if this has already been covered or is really basic, I'm just trying to help her out.

    Thanks guys :)
  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    MelissaCook wrote: »
    EU regs on this?

    Yes http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML

    Article 5 and Article 9
    Posts are not advice and must not be relied upon.
  • peterbaker
    peterbaker Posts: 3,083 Forumite
    and Fortis themselves seem to have posted info on their website yesterday and should be applauded for it: http://www.fortisinsurance.co.uk/policyholders/news/press-releases/Details/?newsID=134
  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    Not sure if they are correct in saying 'European' airline?
    Posts are not advice and must not be relied upon.
  • MelissaCook
    MelissaCook Posts: 3 Newbie
    So... looking at Article 9 she should be entitled to free accommodation? :)

    It appears her flight has already been cancelled, does all that still apply? Or does she just get a refund?

    I'm a terribly sorry I'm asking such basic questions :(
  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    MelissaCook wrote: »
    So... looking at Article 9 she should be entitled to free accommodation?

    Looks like it.
    Posts are not advice and must not be relied upon.
  • bagand96
    bagand96 Posts: 6,641 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    England and Wales now closed until at least 1300 tomorrow. Some airports North of Manchester may be open tomorrow morning but expected to close again later in the day.

    Scotland and the North Sea appear to be openeing.
  • cazziebo
    cazziebo Posts: 3,209 Forumite
    What's the chances of Edinburgh - Heathrow- Chicago-Minneapolis on Monday? :think:
  • Pelican_eats_pigeon
    Pelican_eats_pigeon Posts: 783 Forumite
    MelissaCook wrote: »
    So... looking at Article 9 she should be entitled to free accommodation? :)

    It appears her flight has already been cancelled, does all that still apply? Or does she just get a refund?

    I'm a terribly sorry I'm asking such basic questions :(

    Yep, free accommodation, food + transfers till Monarch can get her home (it's a British airline so definitely European.)

    It appears from other posts today that Monarch have been very bad at fulfilling their responsibilities in this area so she may have to hassle them quite a bit - and in the worst case she might have to get her own accommodation + food & get Monarch to reimburse later.
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