misleading advertising of mobile deals

Yes, that pretty much sums up your attitude. Must be hard to stop defending them and move over the the enlightened side after ignoring all the evidence for months and having no personal dealings with them. As for "my comment", it seems I've been on the receiving end of enough of yours during that time for warning people against this dealer that I am entitled to make some back. I suppose it's too much to expect that you'd know which penny I was referring to!

OneADay wrote: »

Not nearly as hard as reading your repetitive posts of wisdom and proclamations of knowing all...

Never mind. Had I not then people might have listened to you and actually used this company.

OneADay wrote: »

Of course they would - they have no minds of their own...

I wouldnt have used them had I read them . . . .






Anyway you've pushed my post off the current page, I dont want Uncle Ben to miss it !

:
Originally Posted by Mobiles.co.uk company representative
I didn't say I didn't check it was resolved - I said I don't recall the outcome. Even if I did, technically I'd have to get the customer's permission to share it with this forum.

Ben if you really care about your customers, then you are more than welcome to share my outcome with the public . . . but then you don’t want to do you ?

You've had plenty of time to get back to me and ask how it was going, everyone here wants your input (its very important for NEW and existing customers alike) but if all you do, like your CS team seem to do, is quote the Terms and conditions, then why even bother ?

..... and by the way, my problem isn’t with your T+C's you might want to give the CS department a new line on their script. (it must be getting boring for them)

Your company seems to have the mentality that you'll never give in to a customer’s request ,even when they (THE CUSTOMER) are clearly correct, both in the eyes of the service provider (in this case Orange) and more importantly the eyes of your good self and everyone else here (this is another thread about you misleading people remember, its not just me) !

An absolute disgrace ! and if nothing else this thread and the countless others will show how your company really works and it’s no surprise that these threads keep coming back and believe me, they will do just that just as long as you continue to disrespect us all.

Why don’t you want to make your customers happy ? , especially like you say as there are SO few of us !!!! You're meant to be professionals for goodness sake, let’s see a bit of it !

OneADay wrote: »

Sorry? How can I control the forum?

The OP of this thread ( heather_mccahman) raised a similar issue as you experienced and if you note the first reply to her was by me to point her your thread.

To be honest overkill - if you want any resolution to this, you will not get it with the rep (and you know that).

Go to Ofcom and trading standards and I think I said that a long time ago on your thread. And if that does not achieve anything, it will be courts.

I meant by arguing with Silk the posts went onto a new page leaving my relevant last post on page one . . . don’t worry, . . . . .I don’t think you can control the forums, LMAO ! :rotfl:


But yeah, I hear you, I know Mobiles.co.uk won’t help me and the rep here won’t help me (but it would make good business for him to help fix some of the problems) . . . but the "money spending public" need to know the truth about the way some website companies operate. I wouldn’t be here otherwise and I doubt Silk or Mobilejunkie would be either . . . . along with every other person who starts a thread and its only because Mobiles do nothing to help us...... Or are we all wrong ?????


My wife works in a Customer Service department for an internet company ( I'll tell you who if you want) and she CANT believe the way this crowd operate, she says it’s going to cast doubt about the integrity of every internet company, "because they are the virtual face of the company" . . . she said it’s a disgrace and embarrassment to their industry.

OneADay wrote: »

Sorry? How can I control the forum?

The OP of this thread ( heather_mccahman) raised a similar issue as you experienced and if you note the first reply to her was by me to point her your thread.

Exactly and I stayed out of it untill the following day when the pathetic excuse for a Rep pretended he couldn't remember the incident !!!
If i had interjected the same day i would have been hauled over the coals
And lets get things in perspective here when all said and done he isn't a CS Rep he is a "marketing guy" who tries to do damage limitation and the sooner people get their heads round that the better !

Originally Posted by OneADay
To be honest overkill - if you want any resolution to this, you will not get it with the rep (and you know that).

Exactly ....you know that I know that and many others know that ....but for some god foresaken reason there are those that seem to think that Ben is not being given the chance to help and yet he has had time after time after time to do exactly that and all we end up with is a pack of lies and excuses !!!