We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

misleading advertising of mobile deals

heather_mccalman
heather_mccalman Posts: 1 Newbie
in Mobiles
Mobiles.co.uk Order Processing Team
http://!!!!!!!!!!!!!!!!!!!!

Beware of this site and its extremely misleading deals and even worse confirmation emails that perpetuate the deal & then change it.
They should not be allowed to operate in this way.

Please don't be caught out like we have .. committed to am 18mth contract of a very poor deal.
Anyone else had this experience with these phone sharks?
«134567

Comments

  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    There is a thread on the subject

    http://forums.moneysavingexpert.com/showthread.html?t=1977095&highlight=overkill

    If you have genuine issue - then complain to Ofcom and/or Consumer Direct (Trading Standards) with exact details.

    If you and others complain - something might get done.
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    What was the issue Heather? Happy to look into it if you feel you were mislead. Does it relate to a discounted line rental deal (redemption cashback) on an already-discounted tariff, such as the "O2 600 Promo" tariff?

    We changed how we display "Best Deals" following the feedback given on the thread linked above so keen to hear your views.

    Thanks,
    “Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • skipsmum
    skipsmum Posts: 707 Forumite
    There are a lot of anti mobiles.co.uk threads. To redress the balance a bit, Ive had two contract phones and 1 pay as you go and theyve all been fine.
    With Sparkles! :happylove And Shiny Things!
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    mobiles.co.uk rep - was overkill's problem (in thread below) sorted or not?

    http://forums.moneysavingexpert.com/showthread.html?t=1977095&highlight=overkill

    It was clear mis-selling.
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    I passed it onto the relevant senior manager for them to resolve so don't recall what the outcome was for the customer, but I made sure the ambiguity identified was removed.

    It's only mis-selling if it's intentional deception designed to make the sale, which it really wasn't - we're selling a tariff with a £10 discount and then a further half-price discount, it's not the easiest thing to represent on the site.

    Regards,
    “Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    Yeah but as I recall overkill ended up on a contract which meant he would be paying £27 average per month rather than £20 a month as was clearly indicated in the advert. I know I looked at that advert and it was very mis-leading (be it intentional or not).

    I think it would help to know the outcome of that problem (be it from overkill him/her self or if you could find out yourself).

    Because I am interested in knowing as are others I think.
  • Guys_Dad
    Guys_Dad Posts: 11,025 Forumite
    10,000 Posts Combo Breaker
    Mobiles.co.uk_company_representative wrote: »
    I passed it onto the relevant senior manager for them to resolve so don't recall what the outcome was for the customer, but I made sure the ambiguity identified was removed.
    .

    Regards,


    Ben - this is the problem. You pass things on - as you have to do as your company is not a one-man-band and the problem disappears into a black hole. Your company needs to introduce a simple system to keep track of outstanding issues, recording who is dealing with them and how it is being resolved.

    Senior managers need to look at the issue list every day and it needs to be on line so that when someone asks "What happened? " you don't come across as a guppy because you have passed the baton on.

    You are the company rep on here. Your colleagues need to know that and need to realise that your company is taking a hammering on this forum and things need to improve. You are definitely going to lose business. A good reputation takes years to aquire and only minutes/days to lose.
  • robt_2
    robt_2 Posts: 3,401 Forumite
    Part of the Furniture Combo Breaker
    [QUOTE=Mobiles.co.uk_company_representative;26809473]I passed it onto the relevant senior manager for them to resolve so don't recall what the outcome was for the customer, but I made sure the ambiguity identified was removed.
    [/QUOTE]

    I have picked you up on this before.

    Take ownership of problems or there is no point in you being here.
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    I didn't say I didn't check it was resolved - I said I don't recall the outcome. Even if I did, technically I'd have to get the customer's permission to share it with this forum.
    “Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Mobiles.co.uk_company_representative wrote: »
    I didn't say I didn't check it was resolved - I said I don't recall the outcome. Even if I did, technically I'd have to get the customer's permission to share it with this forum.
    You conversed on here 2 weeks ago with him and I got the impression then that he still wasn't happy so would imagine it's not resolved
    It's not just about the money
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352K Banking & Borrowing
  • 253.5K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245K Work, Benefits & Business
  • 600.6K Mortgages, Homes & Bills
  • 177.4K Life & Family
  • 258.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture