misleading advertising of mobile deals

robt_2

Mobiles.co.uk_company_representative wrote: »

I didn't say I didn't check it was resolved - I said I don't recall the outcome. Even if I did, technically I'd have to get the customer's permission to share it with this forum.

I wasn't talking about specific individual cases.

You never take ownership of anything.

Snakeeyes21

No wonder alot of the company reps no longer visit this site when there seems to be a witch hunt lead by a few people who find it amusing to drag a companies name through the mud over a few minor issues, without giving a thought to the thousands of their happy customers.

Its getting to be like a broken record now, with these people harping on about issues that have been resolved.

I see alot more complaints from people who have dealt with a network direct rather than a 3rd party seller like mobiles.co.uk so why are these people not pulling those company reps up on what they say and promise?

Do these village idiots with their pitch forks out work for competitors I wonder?

robt_2

Snakeeyes21 wrote: »

No wonder alot of the company reps no longer visit this site when there seems to be a witch hunt lead by a few people who find it amusing to drag a companies name through the mud over a few minor issues, without giving a thought to the thousands of their happy customers.

Its getting to be like a broken record now, with these people harping on about issues that have been resolved.

I see alot more complaints from people who have dealt with a network direct rather than a 3rd party seller like mobiles.co.uk so why are these people not pulling those company reps up on what they say and promise?

Do these village idiots with their pitch forks out work for competitors I wonder?

I "had a go" at the Orange rep this week. He was professional, the customer with the problem came back to think him after HE sorted out the problem (he took ownership), and then I said that other company reps could learn from him professionalism.

Why doesn't that happen with THIS company rep?

Because they tell lies, never take ownership of problems and act unprofessionally.

mobilejunkie

Snakeeyes21 wrote: »

No wonder alot of the company reps no longer visit this site when there seems to be a witch hunt lead by a few people who find it amusing to drag a companies name through the mud over a few minor issues, without giving a thought to the thousands of their happy customers.

Its getting to be like a broken record now, with these people harping on about issues that have been resolved.

I see alot more complaints from people who have dealt with a network direct rather than a 3rd party seller like mobiles.co.uk so why are these people not pulling those company reps up on what they say and promise?

Do these village idiots with their pitch forks out work for competitors I wonder?

This "village idiot" regularly has a go at Vodafone on here. The only difference is that even though it's a lost cause now that their organisation is SO bad they themselves at least DO appear (in the main) to put their money where their mouths are (as opposed to the example set by this dealer who has much mouth and no substance).

Silk

Snakeeyes21 wrote: »

No wonder alot of the company reps no longer visit this site when there seems to be a witch hunt lead by a few people who find it amusing to drag a companies name through the mud over a few minor issues, without giving a thought to the thousands of their happy customers.

Hi Snakeeyes,
Interesting outlook you have
Im curious to know why you think that mobiles.co.uk causing me to waste days and hours end and causing me to suffer over £300 worth of losses not to mention the days of stress and heartache to my partner is a minor issue

There may be thousands of happy customers and I'm releived for them but does that make what happened to us acceptable ?
How about those that have had money stolen from their bank accounts by them was that acceptable and a minor issue ?

Originally Posted by Snakeeyes21
Its getting to be like a broken record now, with these people harping on about issues that have been resolved.

What makes you think my issue's been resolved ?
Even when issues are resolved they take forever at great expence of time and money by the customer and you think thats acceptable ?

Originally Posted by Snakeeyes21
I see alot more complaints from people who have dealt with a network direct rather than a 3rd party seller like mobiles.co.uk so why are these people not pulling those company reps up on what they say and promise?

Because first of all I have no experiance of dealing with a network over a complaint in fact the only network I've dealt with has been O2 and I have given praise on here several times about them helping with my problems.
Secondly from what I've witnessed on here from the posts I've read the other Company Reps are a cut above the mobiles.co.uk one and in a totaly different league.
Perhaps you are happy with the way this one operates but I'm not.
Maybe you think it's acceptable to have a Company Rep as a proven liar ?
Maybe you think it's acceptable to have a Rep who fails to keep promises ?
Maybe you think it's acceptable to have a Rep who missleads people ?
Perhaps you are happy to have a Rep who fails to follow up on the problems he is given and give pathetic excuses time and time again.

And no this particular "Village Idiot" doesn't work for the competitors either

Wallhart

I think there are two sides to the story here.

I think that Silk etc have had problems and are fair enough annoyed. They are right to an opinion and to warn others how they were treated. However guys you are getting a bit heavy on every single post and the people who are asking for help are not getting any. Yes they may not have got any anyway but you are making it worse for them. At least give the rep a chance for each case.

But then I understand. how many chances do you give someone.

Silk

OneADay wrote: »

mobiles.co.uk rep - was overkill's problem (in thread below) sorted or not?

http://forums.moneysavingexpert.com/showthread.html?t=1977095&highlight=overkill

It was clear mis-selling.

Ho Oneaday,
Overkill has just posted the latest on the situation here ...
http://forums.moneysavingexpert.com/showpost.html?p=26878699&postcount=86

Mobiles.co.uk_company_representative wrote: »

I didn't say I didn't check it was resolved - I said I don't recall the outcome. Even if I did, technically I'd have to get the customer's permission to share it with this forum.

Interesting but no surprise you didn't follow it up to see if it was resolved because it wasn't was it
The fact that you never follow up on the problems and dismiss them by saying you don't remember is typical and a disgrace which is why you never earn any respect on here !!!

OneADay

I have already seen overkill's comment on the other thread, thanks Silk. :cool:

Am not surprised its not been resolved, I thought a direct appeal to the rep might finally get through to him that he (the rep) needs to do something but alas .....

As others have said, whats the point of having a representitive of a company on here if nothing is ever resolved - most of the contributions from the rep are ending up in arguments. IF this is what Carphone Warehouse think is acceptable, then its mind boggling. If I had shares in the company, I would be a bit peeved.

Take a leaf out of the other representives of other companies - maybe let your low paid (probably) customer service people access to these forums so they are the people who actually can do something rather being a middle man with a company laptop, car and a few mobiles and a cushy job (which is how I imagine the mobiles.co.uk rep to be).

-overkill-

Mobiles.co.uk_company_representative wrote: »

I didn't say I didn't check it was resolved - I said I don't recall the outcome. Even if I did, technically I'd have to get the customer's permission to share it with this forum.

Ben if you really care about your customers, then you are more than welcome to share my outcome with the public . . . but then you don’t want to do you ?

You've had plenty of time to get back to me and ask how it was going, everyone here wants your input (its very important for NEW and existing customers alike) but if all you do, like your CS team seem to do, is quote the Terms and conditions, then why even bother ?

..... and by the way, my problem isn’t with your T+C's you might want to give the CS department a new line on their script. (it must be getting boring for them)

Your company seems to have the mentality that you'll never give in to a customer’s request ,even when they (THE CUSTOMER) are clearly correct, both in the eyes of the service provider (in this case Orange) and more importantly the eyes of your good self and everyone else here (this is another thread about you misleading people remember, its not just me) !

An absolute disgrace ! and if nothing else this thread and the countless others will show how your company really works and it’s no surprise that these threads keep coming back and believe me, they will do just that just as long as you continue to disrespect us all.

Why don’t you want to make your customers happy ? , especially like you say as there are SO few of us !!!! You're meant to be professionals for goodness sake, let’s see a bit of it !

mobilejunkie

OneADay wrote: »

I have already seen overkill's comment on the other thread, thanks Silk. :cool:

Am not surprised its not been resolved, I thought a direct appeal to the rep might finally get through to him that he (the rep) needs to do something but alas .....

As others have said, whats the point of having a representitive of a company on here if nothing is ever resolved - most of the contributions from the rep are ending up in arguments. IF this is what Carphone Warehouse think is acceptable, then its mind boggling. If I had shares in the company, I would be a bit peeved.

Take a leaf out of the other representives of other companies - maybe let your low paid (probably) customer service people access to these forums so they are the people who actually can do something rather being a middle man with a company laptop, car and a few mobiles and a cushy job (which is how I imagine the mobiles.co.uk rep to be).

Finally... it seems the penny has dropped.