mobiles.co.uk's terrible service - where do I stand?

Silk wrote: »

Hi jules,
MJ is quite right cancelling the DD is a risky thing regarding credit rating, did you speak to Orange regarding this beforehand ?
Did you by chance receive anything in writing confirming the contract had been cancelled ?

No didnt talk to Orange before cancelling DD and have not received anything in writing to say the contract has been cancelled.Am writing to Orange today about it!

jules888 wrote: »

No didnt talk to Orange before cancelling DD and have not received anything in writing to say the contract has been cancelled.Am writing to Orange today about it!

Hi Jules,
Ok, when you write to them be sure to give them as much detail as poss and include any copies of written instructions you have etc.
The main thing to include is a copy of the receipt you have for when you returned the phone to mobiles.co.uk as that is proof that you no longer have the phone and that the contract was definatley cancelled.
As far as I'm aware there shouldn't be a problem with Orange

OneADay wrote: »

You don't know that.

If he / she does get invoiced or charged - do not pay and let them take it court and prove a phone was delivered but its no way near that stage.

Hi Oneaday,
We do know that !!!
The order was cancelled the previous day ....the OP got an email the following afternoon saying it "might" be despatched by 5pm...the OP replied straight away and was told "too late to cacel"
Note the word "might" not "has" or "will be" but "Might" in otherwords it hasn't yet but might do
Mobiles.co.uk's reluctance to cancel, which was quite easy to do as Ben even has admitted to pull the order from the warehouse or courier and to continue with the contract is appauling.
The scenario you create regarding "if they get charged" whilst quite common from them needs to be covered by copying in the Network on this.
The reps Intervention on this has not resolved anything as all it resulted in confirmation that it would not be cancelled untill the phone is back in their hands. So at the moment the contracts still running and now the phones in limbo ....great way to resolve matters !

OneADay wrote: »

Yeah I have learnt not to listen to whingers who continously hijack threads saying the same things and causing extra worry to the OP.

So your scenario and talk about getting charged and going to court does not cause the OP to worry then ????
:rotfl::rotfl::rotfl:

Silk read post 77 - quote

"If he / she does get invoiced or charged - do not pay and let them take it court and prove a phone was delivered but its no way near that stage."

I said its no way near that stage.

I just do not stand the logic you are supplying here - companies work with couriers to send items out - they probably gets lots of orders per day, its not always feasible to stop orders from being dispatched.

Now they are promising to cancel the order once they get the phone back from courier - and that is reasonable. I sell items on ebay occassionally and if someone returns somethings, I want to see it back in my hand before I do a refund. Same thing for any company.

So chill out and let the OP deal with it - he/she did get a call telling him the contract would be cancelled. They can't hold anyone to a contract without supplying the phone and they cant supply the phone because courier wont be able to deliver it. If anything this case is far more simple than what your problems were (which occurred after receiving the phone).

OneADay wrote: »

Which was to see you and others hijack a thread as per normal with your continous rants and personal jibes againt the rep (whom I do not trust myself I add).

You have the benefit of this. (The knowledge that has made you decide not to trust the rep).

Others are entitled to have this knowledge too, aren't they?

Thus there is duplication in similar threads. Just ignore the posts you see as duplication, and remember others may not have read all the other threads.