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Is Orange scamming us?

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  • raj75
    raj75 Posts: 444 Forumite
    S_a_r_a wrote:
    I just checked online and it's working.. with 40mins left as of 9.45pm today..

    Tried 150 and it's not working!

    Surely it's not that hard to regulate yourself? you just need to reset your call duration log on your billing date??

    I checked online now and it says 52 mins left (Finally a update since 30th Jan). Funny, that my billing month starts on 15th every month and I don't know where my current months 200 mins has gone. I hardly used my mobile last 3 days.

    So, Even if the "remaining minutes" are updated they are still not correct.
  • shahidemran
    shahidemran Posts: 416 Forumite
    Part of the Furniture Combo Breaker
    I used my minutes alot, as I'm on 1000 min xNet, but when I checked online it says 1000 minutes remaining. :rotfl: :rotfl: :rotfl:
    "Money saving is often a science, investment is often an art."...MSE
  • ali137
    ali137 Posts: 374 Forumite
    Part of the Furniture 100 Posts Name Dropper
    S_a_r_a wrote:
    I just checked online and it's working.. with 40mins left as of 9.45pm today..

    Tried 150 and it's not working!

    Surely it's not that hard to regulate yourself? you just need to reset your call duration log on your billing date??


    Mine still says online, 30th january 500 mins.

    my billing date is on 19th and i have lost all those minutes. :mad:

    Orange is the worst company ever.
  • oranabana
    oranabana Posts: 242 Forumite
    Part of the Furniture Combo Breaker
    raj75 wrote:
    Still no online bill nor my balance minutes updated. My billing date is 15th of every month.

    Has anyone recently got their online bill?.

    same here! no bill online either... @%$$%£

    actually lets me see remaining minutes, but they are 0.00 as of 17th of Feb, despite my billing cycle being 15th - 14th of each months.

    this is was my last months with Orange, so I guess its time to say goodbye, even though they given me another 12 months of free 0800 access...

    calling 150 still results in the '...currently (= read permanently) unavailable'

    logged with Ofcom, and hope others will too:
    http://www.ofcom.org.uk/complain/mobile/company/unfair/

    the future could be a hell of a lot brighter!
  • webkami
    webkami Posts: 482 Forumite
    Part of the Furniture 100 Posts Combo Breaker

    Thank you for contacting Ofcom.

    Whilst I can appreciate your concern at not being able to access this facility, this is an additional service that Orange provides to their customers and it is not regulated by Ofcom.

    I can only suggest that you liaise directly with Orange on this matter.

    Yours sincerely

    Just got Ofcom's reply, they refused it was something to do with Ofcom. What should we do now? Email Orange directly? I already did using their website, but does anybody know their CEO / Manager's email?
  • raj75
    raj75 Posts: 444 Forumite
    oranabana wrote:
    same here! no bill online either... @%$$%£

    actually lets me see remaining minutes, but they are 0.00 as of 17th of Feb, despite my billing cycle being 15th - 14th of each months.

    this is was my last months with Orange, so I guess its time to say goodbye, even though they given me another 12 months of free 0800 access...

    calling 150 still results in the '...currently (= read permanently) unavailable'

    logged with Ofcom, and hope others will too:
    http://www.ofcom.org.uk/complain/mobile/company/unfair/

    the future could be a hell of a lot brighter!

    I was able to see my online bill today. When I checked the pdf document properties, it says it was generated on 19th (it used be 16th for previous 9 months). So things are delayed in their system itself.

    However, my minutes have not been updated for past 3-4 days.
  • Monsoon
    Monsoon Posts: 16 Forumite
    webkami wrote:
    Just got Ofcom's reply, they refused it was something to do with Ofcom. What should we do now? Email Orange directly? I already did using their website, but does anybody know their CEO / Manager's email?

    Sanjiv Ahuja is the CEO

    http://www.orange.com/English/aboutorange/b_ahuja.asp
  • K9cuddles
    K9cuddles Posts: 2,202 Forumite
    It's all down online too now!!!
    Official DFW Nerd Club - Member no. 092

    ::£2 - CSC - Terramundi is filling up!! :: Joined 3/3/06 :: 5/2/07 - 835kg + £280 Banked!!::
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  • webkami
    webkami Posts: 482 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Monsoon wrote:
    Sanjiv Ahuja is the CEO

    http://www.orange.com/English/aboutorange/b_ahuja.asp

    Thanks, but I doubt he would read it, any other person who is likely to take some action would be.

    http://www.orange.com/English/aboutorange/b_ghilebaert.asp

    CEO UK, but still no email provided.
  • desiman
    desiman Posts: 231 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Has anyone tried contact the Orange 'Executive Office' ?
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