Lightspeed Surveys (merged)

gremlin · 5 April 2007 at 1:23PM

taffyswife wrote: »

Well, I sent e-mail no3 re: points for the breast augmentation survey this morning, and have finally received a reply.

They are going to investigate ASAP, it has to be done manually and can take some time!!

No sure how long 'some time' is? but at least it was a reply.

Thats the answer i got too. I'll give it a week and if theres still no response I'll start bombaring them again for my points.

Heres hoping we wont have to eh?

pennylane99 · 5 April 2007 at 4:23PM

beat106 wrote: »

Is anyone else getting the technical error message when they press redeem points ?

its ok now, I just ordered a Paypal reward.

16011996 · 5 April 2007 at 4:49PM

kberry_78 wrote: »

I did the breast augmentation questionaire on 20 March. Didn't get the points. Sent 2 emails got one general reply. Anyone having any joy with this. I see one person chased and got their points soon, but y are they(lightspeed/lauren) ignoring me? Maybe my letters weren't strong or persuasive enough. Any tips?

i did this one too, no points, have emailed three times and now got this response

Dear Panellist,

Thank you for you email.

In answer to your query regarding your points status / not being able to complete a survey.

We will investigate the matter as soon as possible.

If an error has been made with the attribution of your points then the missing points will be attributed to your account.

Please note that this will take some time as it can only be done manually.

We apologise for the inconvenience.

Kind Regards,

Lauren
Lightspeed Consumer Panel

never seent his thread before,. but am glad to know its not just me having a problem with these points,

thanks

160

dontwannabeindebt · 5 April 2007 at 7:12PM

16011996 wrote: »

i did this one too, no points, have emailed three times and now got this response

never seent his thread before,. but am glad to know its not just me having a problem with these points,

thanks

160

I emailed them 3 times before getting the same message, this was received on 27th March, so over a week ago, they've had plenty of time to investigate, think I'll get emailling them yet again.:mad:

snackatack2000 · 5 April 2007 at 7:16PM

kberry_78 wrote: »

I did the breast augmentation questionaire on 20 March. Didn't get the points. Sent 2 emails got one general reply. Anyone having any joy with this. I see one person chased and got their points soon, but y are they(lightspeed/lauren) ignoring me? Maybe my letters weren't strong or persuasive enough. Any tips?

if i have to email them more than once then i complain and ask for a human reply not an automated reply and then when it comes to the points owing, if emailed more than once i complain that i have spent the time doing the surveys which take a long enough time to do so they can at least have the decency to credit my points as soon as possible...its always worked for me...

dontwannabeindebt · 5 April 2007 at 7:46PM

Hey I'll give that a go!!

I hadn't thought of it like that, but yes in total it's like completing another 30 minute survey.

thanks for that

jools1977 · 6 April 2007 at 1:27AM

does anyone know what the survetynumber was for this one??

- i also completed this and haver only just realised after seeing this thread t

that i never recvd the 550 points for completing- i would like to chase it up

but it would help me if i knew the survey code

many thanx

snackatack2000 · 6 April 2007 at 12:53PM

jools1977 wrote: »

does anyone know what the survetynumber was for this one??

- i also completed this and haver only just realised after seeing this thread t

that i never recvd the 550 points for completing- i would like to chase it up

but it would help me if i knew the survey code

many thanx

Survey C6406is the code....i always keep the emails until i see th points in my account that way i can paste the entire email to them if i need to as proof....once the points are in my account i delete the email...i do that for every survey site im with so i can keep an eye on points owing etc...:o

taffyswife · 6 April 2007 at 2:32PM

snackatack2000 wrote: »

if i have to email them more than once then i complain and ask for a human reply not an automated reply and then when it comes to the points owing, if emailed more than once i complain that i have spent the time doing the surveys which take a long enough time to do so they can at least have the decency to credit my points as soon as possible...its always worked for me...

I think I will give that a try - will e-mail them again on Tuesday.

Thanks

salimali_3 · 6 April 2007 at 4:01PM

hmm, what do you do with the Lightspeed Prize Draw Entries?
do you pick which draws to enter?
any help appreciated
thanks

Lightspeed Surveys (merged)

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