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Monarch delays & Compensations. Listed flights denied in O.P.

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  • NoviceAngel
    NoviceAngel Posts: 2,274 Forumite
    Part of the Furniture
    batman44 wrote: »
    I think i seen a report or something on the CAA website saying they have an special reporting websites both CAA and Airlines for Birdie strikes.


    But..... Do you think they are a genuine EC like Bott are saying?
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • batman44
    batman44 Posts: 545 Forumite
    But..... Do you think they are a genuine EC like Bott are saying?

    I would imagine they have more experience than me on it, but I would say no based on the meaning of the regs. But they are contradictory, flying and being hit by a birdie is part and parcel I would say as you are in their space so inherent, on the other hand it could be classed as a third party and not the airlines fault, grey area i think. Based on my first assumption no they are not EC and the same for weather as flying and the whole nature of it means you will experience this at some point, aircraft are designed for birdie strikes and bad weather. I think the line has to be drawn somewhere at this stage, maybe some case may change it if they are prepared to fight it.
    Check out Vaubans Flight Delay Guide, you will be glad you did....:):):)
    Thomas Cook Claim - Settled Monarch Claim - Settled
  • I had a 10 hour delay on this flight from Manchester to Lesvos.

    We checked in at 4am for a 06.40 depart to be delayed till 8am, at 8 we were delayed till 10. Then again at 12. We were taken to a hotel and given lunch, whilst at lunch we were told the plane was ready to depart but crew were out of hours, at 3 we were told departure we be at 4.20pm subject to the airport being kept open. We finally departed at 4.26pm Landing 10 hours late

    There was a fan blade stability problem, Monarch rejected my claim initially, I took it to the CAA to agreed there was a claim to be made, Monarch rejected it again. In November I resubmitted my claim following the the new court rulings and have not heard from them so last week I resent the resubmission email. Again not hearing anything back

    Anybody else on this flight?
  • Vauban
    Vauban Posts: 4,737 Forumite
    Part of the Furniture Combo Breaker
    Monarch have given you the proverbial two fingers, despite you having a legitimate claim. The CAA are useless, as you've seen. So you can:

    a) continue to write letters; or
    b) start legal action - either yourself or with a NWNF company.

    One of these will get you your money, the other won't. Have a read of my guide to see what you have to do next.
  • Sedge123
    Sedge123 Posts: 597 Forumite
    Completely run out of patience with monarch now. Sent them a nba letter last November, received the stalling email from them to say to give them 6 weeks- suited me as had a very busy Xmas. The 6 weeks is up tomorrow and I think I have been more than reasonable. This delay is from 2009 so small claims here I come.......
    Determined to save and not squander!
    On a mission to save money whilst renovating our new forever home
  • gilybob
    gilybob Posts: 10 Forumite
    Fifth Anniversary Combo Breaker
    RE: ZB847 ALC-LTN 7/26/2014
    We write in regard to your outstanding claim for compensation made in accordance with European Regulation EC261/2004. Your claim has been on hold pending the outcome of an appeal by Jet2.com in the case of Ronald Huzar –v- Jet 2.com as regards to further clarity around the application of Regulation 261/2004 in relation to delays caused by technical issues.
    We are aware of the Supreme Court’s decisions made on the 31st October 2014 whereby Jet2.com’s application to seek leave to appeal the Judgment handed down in the case of Ronald Huzar-v-Jet2.com was refused.
    As a result of the stay, which has been in place for a considerable amount of time for all claims relating to technical faults, a high volume of claims now require a further review and processing. We can assure you that we are working through all claims as quickly as possible and will provide you with an update regarding your claim in due course. We would like to advise you that there is no need to re-submit your claim and we kindly ask that customers refrain from emailing or telephoning the EU Claim Team to chase the outcome of their claim as unfortunately this will impact on our ability to effectively review all claims in a timely manner. Please be aware that the EU Claim Team will not prioritise claims which are chased via telephone or email.
    We are aware that you will be keen for your claim to be finalised and understand that you may feel this process is taking longer than anticipated. Please rest assured, we will respond to you as quickly as possible and appreciate your patience whilst our team works through all outstanding claims. In the event that we have not yet reached a decision on your claim and we are approaching 6 weeks from the date of this letter, we will send you a further update.
    Please note that this is an acknowledgement and should be treated as such. We would like to make any customers aware who may consider issuing legal proceedings for reasons other than their claim becoming time barred under the Limitation Act, that if proceedings are issued we will have no hesitation in bringing this correspondence to the attention of a Judge as it reflects our efforts to communicate with customers proactively whilst working through the high volume of claims requiring action. If proceedings are issued following this acknowledgement, but prior to our full response being provided to you, please be aware that by reason of our commitment to communicate with you we will seek to recoup our legal costs which we will incur from defending such claims.
    Any help appreciated as this was way over 6 weeks ago .
  • NoviceAngel
    NoviceAngel Posts: 2,274 Forumite
    Part of the Furniture
    Disgusting and appalling behaviour by Monarch, it's all been said before here and https://www.facebook.com/MonarchComplaints here!

    If you read through the last few dozen pages of this thread, you will know what to do, follow the link in my signature
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Vauban
    Vauban Posts: 4,737 Forumite
    Part of the Furniture Combo Breaker
    Gilybob: have you read my guide? It tells you everything you need to do - but it basically involves taking legal action now. Have a read and if you have any other questions not answered in the guide by all means shout.
  • NoviceAngel
    NoviceAngel Posts: 2,274 Forumite
    Part of the Furniture
    111KAB wrote: »
    Unless you are solicitor (Bott & Co for example) or you have a court date Monarch will keep stringing you along. Their original 6 week letter sent post Huzar (ie end October 2014) has now expired so if you make enquiries you will now get another 6 week letter which will expire end January 2015 - they will then send another 6 week letter taking the matter to mid March when I understand they intend looking into some of those claims made by individuals.


    In the meantime you may have lost the will to live and walked away (as Monarch hope) plus you will have lost out on any potential interest and the way exchange rates are going Monarch will use a conversion rate that suits them.


    In my opinion Monarch are treating all claimants who are playing compensation letter Ping-Pong as idiots and the quicker you instigate court action the better for both you and the 100's of other claimants in the pipeline.


    Our resident Monarch expert has already spoken!
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • gilybob
    gilybob Posts: 10 Forumite
    Fifth Anniversary Combo Breaker
    edited 29 January 2015 at 12:09AM
    Will have a read now .. Cheers peeps ..

    Read

    NBA it is .. Wish me luck
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