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Mobile Roaming: Cheapest Calls When You're Abroad

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  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Already had a text from VOdafone , they are trying to get around the eu directives by charging you 2 quid a day to use the roaming service!

    two weeks abroad soon , in my case with payg ,would be 28 quid , with the statement that if you dont get or send txt or calls theres no charge!

    Something MSE should expose asap as peak holiday season is just around the corner!

    Im ditching vodafone after 25 years because of it , and the fact that in 10 years they have not fixed my not spot , instead wanted me to supply them with a shared suresignal point , and charge me for the favour!

    Hi chopperharris,

    Our Vodafone EuroTraveller service is available to our Pay monthly customers in addition to the standard EU roaming rates. It can also be opted in and out of as needed.

    For those customers who want to use their phone on holiday as they would at home, opting into Vodafone EuroTraveller may be more cost effective.

    Hope this clears things up for you.

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • NFH
    NFH Posts: 4,413 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    For those customers who want to use their phone on holiday as they would at home, opting into Vodafone EuroTraveller may be more cost effective.
    I think the point is that why should one have to pay £2/day for the privilege of roaming on Vodafone networks in other countries? Three doesn't levy roaming surcharges in many countries, so why can't Vodafone similarly abolish roaming surcharges, at least when roaming on Vodafone networks?

    Nevertheless the only reason I have a Vodafone PAYG SIM card is because of Data Traveller, which charges £2/day or £5/day worldwide for 25MB of data (including on aircraft) which beats the competition.
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    edited 9 July 2014 at 9:57AM
    Hi NFH,

    Customers aren't automatically opted into Vodafone EuroTraveller.

    So if they feel that their usage wouldn't benefit from it, they can continue to use their phones within our Europe Zone at the current EU roaming rates.

    It's also go

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • corf999
    corf999 Posts: 348 Forumite
    Yes, but he was asking why do you charge at all for roaming on sister Vodafone networks?
  • NFH
    NFH Posts: 4,413 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    corf999 wrote: »
    Yes, but he was asking why do you charge at all for roaming on sister Vodafone networks?
    Exactly. Thanks for clarifying my point.

    Please could Vodafone explain why there is any roaming surcharge when one's phone is connected to a Vodafone network. National borders have no significant bearing on cost. Three recognises this principle; why doesn't Vodafone?
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    NFH wrote: »
    Nevertheless the only reason I have a Vodafone PAYG SIM card is because of Data Traveller, which charges £2/day or £5/day worldwide for 25MB of data (including on aircraft) which beats the competition.

    Maybe it doesn't beat these for roaming data in Europe:

    O2 UK: £1.99 a day for 50 MB on payg, no upper limit (but traffic management) on contract

    T-mobile UK: £1 for 20 MB for 24 hours (or £3 for 100 MB)

    Meteor Ireland: €0.99 for 50 MB a day

    Orange Spain: €1 for 100 MB a day

    Alditalk Germany: €4.99 for 150 MB for a week

    Lidl Germany: €4.99 for 150 MB for a week

    Base Belgium: €15 for 500 MB for a month (offer during July and August)
  • nebsta
    nebsta Posts: 53 Forumite
    Part of the Furniture Combo Breaker
    Does anybody know if three feel at home can be used straight away on a pay as you go sim card? I want to buy a sim for use in Ireland, Italy and France over the next few months but I won't be using it in the UK before I leave.
  • unsure
    unsure Posts: 758 Forumite
    So here's my report back after wife and self used toggle mobile on three week trip to USA.

    Arrived at Dulles International (Wash DC) and toggle connected and worked fine, automatically connected and was abkle to call our hosts to say we were on the way. Worked fine around Wash DC, made and received calls/texts without hitch, including local and UK calls/texts. Occasionally call quality was poor but guess that's true of nay network depending on network traffic and location.

    After two days we moved to Outer Banks N.Carolina where there was NO signal whatsoever, a situation which lasted whole week. To be fair only AT&T users in our group got a usable signal so it wasn't just toggle/tmobile(US partner).

    On to Pittsburgh and New York where toggle signal was again absolutely fine. In the course of the trip we made many calls texted frequently and daughter had to make calls home to UK to her bank about online banking problems - lengthy calls to 0845 no.

    Got back to UK checked balance on toggle accounts (each required £20 top up to open) and I had spent the princely sum of £2 while my wife (on who's phone daughter made bank calls!) had spent £14. That's a huge saving on what we'd have had to pay with our usual providers.

    So, overall in my opinion, the toggle sims were a success and I'll certainly keep them ticking over and use again future. Yes, there were coverage issues but in remote locations that's likely to be the case with any network ( a friend we stayed with says he can't get a decent signal in Manhattan!).
    Thanks to Roger1 for the suggestion I'd definitely second the recommendation.
    Just because somebody is certain doesn't mean they are right!
  • Ziggy_Stardust
    Ziggy_Stardust Posts: 1,418 Forumite
    Part of the Furniture I've been Money Tipped!
    nebsta wrote: »
    Does anybody know if three feel at home can be used straight away on a pay as you go sim card? I want to buy a sim for use in Ireland, Italy and France over the next few months but I won't be using it in the UK before I leave.

    If its sim only I think you've had to have it registered for 30 days to qualify for the feel at home offer, I've registered mine and put credit on, I go away in 5 weeks so will just buy an add-on just before I go :).
  • nebsta
    nebsta Posts: 53 Forumite
    Part of the Furniture Combo Breaker
    If its sim only I think you've had to have it registered for 30 days to qualify for the feel at home offer, I've registered mine and put credit on, I go away in 5 weeks so will just buy an add-on just before I go :).

    Thanks - does this apply to payg or is this for pay monthly? I'll try and register it before I go but I leave before 30 days so I think its going to be too late :-(
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