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talk talk, any good?
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Sadly after a recent spectacular failure in Customer Service at TT I will now no longer recommend them. Since we now have no confidence in them to solve any future problems without major delays and hassle we will be changing providers it was that bad. This was after 5+ years of good service.0
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We had a couple of issues when installing Fibre, but the TT forum techs got it all sorted. I wouldn't bother with their call centre.0
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TT are diabolical IMO, today my internet has been off 10 times, never had this problem with my old provider.0
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I had TalkTalk for 2 years+ but moved to Plusnet and pay more just to get better support.
TalkTalk are fine, until you have problems - as suggested, forum support is better than the woeful, script-reading loons at the call centre - do it if you want to save money (they are good value), but don't say you weren't warned.....
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Talk Talk decided to cut off my broadband for no reason - and denied it was them. I was promised call back after call back by various levels of technical support which never materialised. BT came out - no problem with the line.
After 6 weeks of failed promises I went elsewhere where surprise surprise the internet worked as soon as it was switched over.
I will never recommend them and would not touch them with a proverbial bargepole.0 -
I've been with TalkTalk / Tiscali for about 10 years and never really had any issues. I once called them to complain about slow speeds but the clown I was put through to wanted me to disconnect everything from the phone socket except the router - including the phone i was talking to them on.
I just hung up and complained about the speed on their forums and it was sorted.
Never had to call their customer services except that one time, which is always a good thing.0 -
Yes Talk Talk is cheap but BEWARE. I went with them for phone and Broadband 29.4.13. Stopped working in July and I was on the phone for an hour to an Indian Call Centre before they would pass it to BT who sorted out the fault at the exchange after 2 days. Then on 4th Sept 2013 stopped working again this is with a brand new BT installed line direct to my computer. Download speed ok but upload speed zero. Spent an hour to Indian call centre who refused to request BT engineer then half hour with supervisor who finally agreed. Got a text 2 days later to say no fault found. I texted back NOT FIXED and then rang them again to get a call centre In SOUTH AFRICA and after 20 mins the lady put me through to YES YOU GUESSED - INDIA. The Indian lady could hardly speak English and when I said I could not understand she hung up on me.
The next day I managed to get a UK office at Warrington where an English man was able to discuss the problem and request a home visit by BT. Only one thing one week's wait for the next appointment. So 2 weeks without broadband so far. They sent me another router but that is just the same. I was with Sky for 2 years and never had a problem. WILL BE LEAVING TT AT END OF 12 MONTHS CONTRACT CHEAP BUT RUBBISHIm currently in the midst of debating if i should change my current provider from BT to Talk Talk as they are much cheaper. Should I? Or is Virgin better?0 -
I'm with Talk Talk, purely because they are cheap and it's a case of afford them or nothing. I wanted to use PlusNet but they don't cover my area.
I have to unplug and re-plug the Talk Talk wireless router every morning as it loses connection overnight. And very occasionally during the day too. I'm used to it. Its part of my daily routine.
Talk Talk email customer care people just cut & paste approximate answers to any queries so they never specifically answer the problem. The Call Centre people do the verbal equivalent. It's like you're speaking to someone in a parallel universe that's just out of synch. They will leave you mystified and frustrated so best avoid them entirely.
I only deal with the UK correspondence department for problems. I drop them a line and they phone me back so I don't waste time and money holding on for the call centre. They resolve the problem quickly and efficiently and friendly.
I've just added a Talk Talk mobile phone contract to my broadband service.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"Any more posts you want to make on something you obviously know very little about?"
Is an actual reaction to my posts, so please don't rely on anything I say.
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Been 10 days without any internet now and this is the 2nd time in only 4 months with Talk Talk. Am so p-ssed off with them and their Indian call centres. My advice is DO NOT TOUCH TALK TALK WITH A BARGEPOLE0
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I'm currently with TT and will be leaving just as soon as I decide which other ISP to go with.
I had a problem which started a couple of months ago (internet constantly dropping off), which turned out to be a BT problem with the wiring in one of the local distribution boxes.
This was fixed by an Openreach engineer withing a matter of days.
However, when the wiring repair had been carried out, my internet speed was dire (0.76Mbps download) and I was told by BT that this was because the TT server had detected the wiring fault and had capped my download speed to ensure that there was a stable connection, and even though the wiring was now okay, TT had to remove the cap to get my speed back to normal.
This took 5 weeks to get done despite me telling TT exactly what the problem was and what needed to be done to rectify it, I must have spent a total of 3 or 4 hours on the phone speaking to their technical "helpdesk". They were just reading from a prepared script, constantly asking me to check my computer, router, filters etc followed by them running a diagnostic check on the phone line only to tell me that they couldn't detect any fault, at which point I lost it and tried to explain again that there wasn't a wiring fault.
They finally arranged for an engineer to visit my house and he connected up his laptop via my router and had my service back to 16Mbps in about 30 seconds. (and I was charged £55 for this, even though TT could have done it all from their office).0
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