Compensation for delayed flights Discussion Area

mrfrostie · 29 October 2012 at 11:12AM

HI I've just seen the new ruling for compensation for flight delays from a UK airport and wondered if I have any hope of success!
A First Choice flight from LGW to Goa delayed for nearly 24 hours as the plane was still in the Caribbean - we were put in a hotel and fed and watered and boarded the plane the next day the date was 19th March 2006, it was also part of package holiday,we didn't receive any monetary compensation at the time and didn't ask for any -although I should of claimed on the holiday insurance.
It will be a lot of hassle researching exact flight details - but may be worth it if if we are going to get 600 euros back per person! -would we have any hope?

111KAB · 29 October 2012 at 11:24AM

mrfrostie wrote: »

HI I've just seen the new ruling for compensation for flight delays from a UK airport and wondered if I have any hope of success!
A First Choice flight from LGW to Goa delayed for nearly 24 hours as the plane was still in the Caribbean - we were put in a hotel and fed and watered and boarded the plane the next day the date was 19th March 2006, it was also part of package holiday,we didn't receive any monetary compensation at the time and didn't ask for any -although I should of claimed on the holiday insurance.
It will be a lot of hassle researching exact flight details - but may be worth it if if we are going to get 600 euros back per person! -would we have any hope?

You need to know the reasons why the plane was held up in the Caribbean. Dates however do not look to be in your favour if considering claiming via Court. Quite honestly you appear to have left it too late!

mrfrostie · 29 October 2012 at 12:41PM

Thanks Kab wasn't really too excited about the new rulings -worth asking though!

pipjade · 29 October 2012 at 1:20PM

Monarch ZB655 Malaga to Manchester 27/10/2012.
Booked on flt, case and boarding cards at check and advised that the time of departure had been etimated 23:15 and not 21:35 as expected. After 3 hrs advised over announcement to collect backage from arrivals. Informed that the flight had been cancelled but no reason provided and that we would be taken to a hotel as the flight would be going on 28/10/12 and transport would be available at 09:30. This information given by airport staff no Monarch rep on site.
Hotel average food below standards.
Advised that transport would be at 11.00 on the 28th @ 9.00am
Still no Monarch rep only hotel reception.
Check in and advised that the flight would be at 13.30.
On board Capt explained the reason for the delay.
The original aircraft coming from Gatwick took off but one of the engines got damage by a flock (actually a kit, correct term) of pigeons and had to return to Gatwick. They had to await for the arrival of a replacement plane from Dalaman(Turkey) before the flight ZB642 could resume.
The Capt explained that because his crew had reached their maximum flying hours our flight was cancelled.
What I cannot understand as to why this information could not have been given to all the passengers sooner either by a representative verbally, written explanation or by text as phone numbers are given at the time of booking.
Question do I have claim for compensation?

Mark2spark · 29 October 2012 at 5:46PM

Mark2spark wrote: »

I've fired off a new letter by email, they didn't reply to my first email, nor have they replied to the hard copy sent by Royal mail on the same day, just over two weeks ago.
Just copying the letter in case someone wants to pick the bones out of it/or use something for themselves.

26/10/12

Customer Relations

Monarch Airlines Ltd
Prospect House
Prospect Way
London Luton Airport
Luton
LU2 9NU

Dear Sirs,

RE: Delayed Flight Compensation

Flight number: ZB227
Departure date: 07/10/2012
Booking Ref: ******
Passenger names: My name & My wife's name
Amount claimed: €250 (Two Hundred and Fifty Euros per passenger)(Total €500)

I am writing to you to lodge my claim for delayed flight compensation. Our flight (detailed above) was delayed leaving Palma Mallorca and we arrived at London Gatwick some 5 hours & 20 minutes after the scheduled arrival time.

I am aware that judgement has been handed down in the current ECJ case (C-629/10) on October 23rd 2012, and I wish to proceed with my claim.

We were not informed the reason for the flight delay until just after boarding, and the reason given was an administrative error by Monarch staff, which meant that the aircraft was not flown overnight from Cork, Eire, to London Gatwick for the flight ZB 226, scheduled departure of 08.10. The pilots had to take the extraordinary steps of a taxi ride to London Heathrow, to board an Aer Lingus flight to Cork, to collect the empty aircraft and fly it into London Gatwick. The knock on effect of this aircraft’s arrival delay was the reason for our departure and arrival delay.

There seems to be no valid defence of extraordinary circumstances to a compensation claim, however, should you be claiming any such defence I should be grateful if such details could be provided to me at your earliest convenience.

I look forward to hearing from you.

Yours Sincerely,

*My name & address here*

I have received an email reply from Monarch, copied below. There was an attached claim form in Adobe.
The main thing I picked up was the request for boarding pass stubs, - something that a lot of people discard after arrival, so beware people.

29th October 2012

Dear Mr *my name*

Thank you for your email.

I understand that you wish to claim compensation under Regulation EC261/2004 for your delayed flight.

To process your claim we need you to complete a claim form. A separate claim form must be completed for each passenger (over 15) who wishes to claim compensation.

I have attached the form(s), please print off, complete and sign and return to us by post or email.

Once we have received your completed claim form we will assess your claim and get back to you in due course.

Kind Regards

Stacey Wilson
EU Claims Advisor

Monarch Airlines

delvey · 29 October 2012 at 8:04PM

Mark2spark wrote: »

I have received an email reply from Monarch, copied below. There was an attached claim form in Adobe.
The main thing I picked up was the request for boarding pass stubs, - something that a lot of people discard after arrival, so beware people.

29th October 2012

Dear Mr *my name*

Thank you for your email.

I understand that you wish to claim compensation under Regulation EC261/2004 for your delayed flight.

To process your claim we need you to complete a claim form. A separate claim form must be completed for each passenger (over 15) who wishes to claim compensation.

I have attached the form(s), please print off, complete and sign and return to us by post or email.

Once we have received your completed claim form we will assess your claim and get back to you in due course.

Kind Regards

Stacey Wilson
EU Claims Advisor

Monarch Airlines

There should be no reason for you to fill out this form, as your letter was requesting the compensation
Still, send it back and ask them to reply within 14 days

nigelpm · 29 October 2012 at 9:27PM

Mark2spark wrote: »

I have received an email reply from Monarch, copied below. There was an attached claim form in Adobe.
The main thing I picked up was the request for boarding pass stubs, - something that a lot of people discard after arrival, so beware people.

29th October 2012

Dear Mr *my name*

Thank you for your email.

I understand that you wish to claim compensation under Regulation EC261/2004 for your delayed flight.

To process your claim we need you to complete a claim form. A separate claim form must be completed for each passenger (over 15) who wishes to claim compensation.

I have attached the form(s), please print off, complete and sign and return to us by post or email.

Once we have received your completed claim form we will assess your claim and get back to you in due course.

Kind Regards

Stacey Wilson
EU Claims Advisor

Monarch Airlines

That looks quite promising I'd say.

If one airline budges the rest probably will eventually.

A positive move I'd say.

Mark2spark · 30 October 2012 at 12:44PM

I'm working through the claim form from Monarch this morning. It appears to be a red tape exercise that they hope you'll give up on. Each passenger has to fill in their own claim form (even though it's just one booking?) with copies of passport picture pages, and copies (one each, so duplicated) of the original booking, - which if you've booked online will still be in your 'my bookings' section with Monarch.
Two pages, pics attached:

Slowhand · 30 October 2012 at 12:54PM

Mark2spark wrote: »

I'm working through the claim form from Monarch this morning. It appears to be a red tape exercise that they hope you'll give up on. Each passenger has to fill in their own claim form (even though it's just one booking?) with copies of passport picture pages, and copies (one each, so duplicated) of the original booking, - which if you've booked online will still be in your 'my bookings' section with Monarch.
Two pages, pics attached:

Looks like you can claim on behalf of all passengers on booking? Not too difficult looking either.

little_princess · 30 October 2012 at 12:58PM

Hi All,

I am making a claim for my Aunt who had a 15 flight delay at the beginning of this month.

I have written a letter for her using the CAA template letter

http://www.caa.co.uk/docs/2211/delay_standard_letter.pdf

But am also wondering if we should be claiming from her insurance company aswell, as her holiday insurance offers compensation for flight delays, but is obviously significantly less than the amount she should receive due to the new ruling.

Do you have to choose who to make a claim from or can you claim from both?

I don't want to come across as greedy by claiming from both the holiday company and the insurance company but just want to do the best for her and to get her what she is entitled to, as she found it all very worrying and stressful.

Thanks to anyone who can help.

Compensation for delayed flights Discussion Area

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