Complaint Letter Successes

About a year ago I was in Aa JD Weatherspoons and had a piece of plastic in my bacon. "Duty Manager" insisted that it was bone but it clearly wasn't! My friend and I got offered a free drink!

In May my boyfreind and his family and I were visiting Haggerston Castle. We went to the nearest JD Wetherspoons as was supposed to be child friendly. There were 8 adults and 1 tot. The majority wanted to order steak and were told that they only had 1 left. This was a Monday afternoon, 1 day before their steak night. We proceeded to order different things to be told we don't have onion rings, garlic bread, fresh orange juice or any boddingtons! After uming and awing I decided in lasagne which was cold and one of the cheese burgers had no cheese! The only steak that was left was ordered medium-well and it was absoultly cremated! We were given refunds for cheeseless burger, lasagne and steak and were given a free round of drinks!

In Feb I booked a romantic weekend at a Ramada Jarvis hotel with lesuire facilities so we could chill and relax. Booked as "Lesuire Break" was furious when they had closed the lesuire facilities for renevation! Wrote them a polite straight to the point letter and recieved a letter back offering a free 2 night break B&B at a time of our choice to the same hotel! Hotel wasn't up to much then but i've heard its getting a revamp!

clarabell1984 wrote:

My complaint was genuine... how can you sell a lesuire break and close the lesuire facilities without any notice?

It's normally in the small print.

naughty_10382 wrote:

I don't think their post applied to you - was more for the likes of 'lewt' etc who might try and pull a fast one - at least that is how I read it

Yes, I think it was a general reminder to all the potential fraudsters :mad: reading this thread, and not directed at you at all.

Summer01 wrote:

I know this thread is for successful issues but thought you might have some advice on what else she can try?

This is a technique I use when faced with companies which are clearly shirking their responsibilities under the sale of goods act etc...

Get onto the companies house website https://www.companieshouse.gov.uk and get a copy of the companies last annual report, it costs £1. You will be emailed details of the company including the directors names and home (usually) addresses.

I then write to the directors at their home address by recorded delivery. This ensures that the poor little loves have to get up in their jim jams to sign for the letter or better still go down to the post office to collect it.

Invariably I've had positive responses from this method, it sends the message that they are dealing with somebody who has enough nous to get their home details AND are peed off with their company, thus the complaint could escaltae... They usually pass it on to somebody senior in the company to resolve.

The last time I used this technique I got a £50 check from a major building society for a serious error in their admin that had taken me 5 letters to resolve.

Hope it works for you.