I Am Going To Sue ORANGE!

I am not legally qualified. And I loathe Orange as I have had appalling service from them in the past.

Please check exactly what you are allowed to claim in the Small Claims. You can claim the amount you actually are out of pocket and statutory interest plus court fees. You may be asked to cite appropriate legislation to prove you are allowed to claim things. You cannot claim for upset in the Small Claims court.

Also, if you have that experience as a union man then you know that quoting Billy Ocean songs is not a legal precedent.

Also, Orange are thinking about you a lot less than you are thinking about them. You are almost certainly in the pile of work of a clerk who is not legally qualified. Who probably thinks you are odd.

But please continue with the case as the Court staff like a laugh as much as anyone.

I am not legally qualified. I spent 12 years working in County Courts. This does not give you legal knowledge. It does, however, give you a great appreciation of the wonderful variety of things that have been written on claim forms.

Also - I do not know Tozer in real life and almost certainly wouldn't know them if I fell over them, but according to other posts by them, they are either legally very well qualified or read and memorise legal texts as a hobby, and as such it is worth paying attention.

But good luck with your case - have you notified local press?

boozercruiser wrote: »

Thanks for the input of the last three Posts Guys above me:T

Lots of positive, thoughtfull, constructive advice:T ....just what I hoped for by posting here.:j

Hailing from Liverpool as I do us Scousers are renound for our sense of Humour, and if Gordon Brown can go on You Tube and make the Nation:rotfl: then I can go to Court and give them a good :rotfl: ...as well as some of you guys... then I can :rotfl: too:rotfl::beer: Have a nice day.:D

Creative use of smileys that man!

I have too had problems with orange with putting me on the wrong tarrif so I got a £350 bill!! and £220 for the following month even though I rang them and said it was the wrong tarrif they changed it and I got a further 2 bills at more than £100!!

In the end I got my brother to ring up who worked for vodafone he gave them a earfull and they refunded me £80 and put me on the right tarrif. Thank the lord I've not had any problems since.

Good luck! Keep us updated

Steph xx

That's the thing - someone starts off with a reasonable complaint, which it seems that the OP has, then they get all hyped up, then it goes against them, then they appeal taking it out of the Small Claims and into big fee territory, then they appeal again, and again, and Orange have got someone expensive on retainer so they may as well use them...

Sometimes a minimalist approach to a complaint is more useful. I have seen people lose their houses when things have got out of hand, after they had lost appeal after appeal an order for costs was made, then a charging order put on their house, then an order for sale... And then the person in question sued over the disruption to some items when the bailiffs went in, changed the locks and took possession!

OP - I hope you get satisfaction, quite genuinely, but do be careful about this. Be prepared to back up absolutely everything, and fix in your mind at what point you would walk away before it cost more than it was worth. Good luck.

Also, make sure you have the legal stuff nailed. Because the boss of the clerk that is dealing with your matter will check it all up and will know a zillion ways round anything slightly shaky.

Think of Bob Paisley rather than Graeme Souness.

Tozer wrote: »

At best, he can hope for a default judgement which I suspect Orange will then set aside.

Orange can't just have a judgment set aside merely by asking for it. They have to go before a judge and convince him that the court papers were never received by them (i.e. they got lost in the post) and hence they were never even made aware of the claim. It's not enough for them to say "we're too inept / bureaucratic to have defended the case first time around because it got lost within our organisation".

Convincing a judge that Royal Mail failed to deliver all the various court documents is no easy matter and judges are not daft.