LloydsTSB Fixed rate Isa 6.5%

Hello all, I have just seen this thread. Is Lloyds still offering 6.5 for over 9K deposit, or have I missed the boat?

I opened the account early April, requested for transfers from 3 ISAs (Nationwide, Barclays & Natwest) on 20th April and the last one finally came through on Friday - almost two months later. I don't even want to ask about the loss of interest - I'm just glad it's all done.

div_ad wrote: »

Hi Derrick you seem very confident in your reply, however....

My same old same old story.

Filled in paperwork to transfer ISA from Nationwide a couple of weeks before the April deadline (congratulating myself on not leaving it until April). I enclosed a letter saying that I was doing so at 6.5% and to contact me if it wasn't going through at that rate.

Letter from Nationwide saying cheque sent 9 May (too long)
Money hits my Lloyds account 16 June

I ask Will I get interest from 9 May? What rate of interest am I getting.

I have been told I am getting 5% and that interest will be credited from 16 June.

I am awaiting a call back and will complain long and hard, but unless you work at Lloyds and can give me some good phone numbers and addresses I expect to be lead a merry dance (at national rate call charges).

I have no document that tells me what the interest rate is, and I can't find anything on the website which refers to 6.5 ever having been offered.

I do not work for Lloyds but can give you the number of the "Customer Service Recovery" were I got to after sending letters to the CEO . that number is 0121 2243469, there is also a fax number; - 0121 2243543.

However to receive the 6.5% for deposits over £9000, you needed to have had the application dated and received by Lloyds before 12th April, because from Monday 14th April they dropped the rate to 5%.
If you filled in forms at Nationwide??(not the correct way to do it, you should get the new provider to request the transfer, that way the new provider has the date), and they did not send them in time for Lloyds to receive them before 12th April, then you will not receive 6.5%. But if you filled them in at a branch or had them posted to a branch, then you need confirmation from when Lloyds received the forms, the above number should get you somewhere.
I notice from your last post that you did it online, it all depends on dates! call the number I have supplied and ask them.

I filled in my forms in branch and there is no date or interest rate on any of those forms, however through writing to the CEO and getting it escalated I have all the confirmation I need in writing from Lloyds now to confirm all the details including the backdating of interest to the date on the transfer cheques and the difference in the old providers rates from the 11th April until the date on the cheques at 6.5 %.


HTH

Re same old same old

Thanks for the info Derrick. I am sure you are right although none of this is what has been said to me by Lloyds on the phone and when I went into the branch yesterday. The branch couldn't do much but as you imply could have done if I had opened it in person there.

The branch tell me interest has been added (though it hasn't appeared on my internet bank screen) but they can't tell me what rate of interest has been applied. I still await a phone call from the ISA dep't (2 days waiting).

To add to the confusion the Lloyds staff (again first rate) in Branch say that when the cheque arrived from Nationwide it was not signed and that this caused delay! Incredible.

I left it that I would invoke the complaints procedure and write to the chief executive rather than hassle the lowly staff. After reading an earlier post I think the guy who suggested writing to MPs is right. This really is something the consumer champions (is that you Martin) should raise hell over.

In the Money Mail this week there was an article called "ISA savers left in limbo over delays in transfer". The Daily mail are offering to forward complaints to the the chief executives of the banks and building societies concerned. You can email at [EMAIL="sy.morris@dailymail.co.uk"]sy.morris@dailymail.co.uk[/EMAIL]. giving the following details: your account number, who you are transfering to and from, your full postal address and daytime telephone number. If you leave out any of the previous details they will not forward your complain. The ombudsman who is on 0845 080 1800 also points out that banks do not need to make cheque transfers as HMRC have no objections with electronic transfers.
Bob