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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 3:49 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Add your feedback on energy supplier Sainsbury’s Energy
    • #1
    • 28th Jan 13, 3:49 PM
    Add your feedback on energy supplier Sainsbury’s Energy 28th Jan 13 at 3:49 PM
    This is a feedback thread on energy supplier

    Sainsbury’s Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
    Last edited by MSE Dan L; 20-03-2015 at 1:37 PM.
Page 1
    • 50Twuncle
    • By 50Twuncle 27th Mar 13, 2:10 PM
    • 9,603 Posts
    • 2,578 Thanks
    50Twuncle
    • #2
    • 27th Mar 13, 2:10 PM
    • #2
    • 27th Mar 13, 2:10 PM
    Sainsburys don't deal with energy - who are they actually fronting ?
    EON, SP or someone else ?
  • Brantley
    • #3
    • 12th Apr 13, 6:01 PM
    • #3
    • 12th Apr 13, 6:01 PM
    Quote from their website:


    'Sainsbury's Energy is a new partnership between two of the UK's leading companies Sainsburys and British Gas, providing sustainable energy solutions to homes across the UK.'

    So at a guess I would say it was British Gas.
    • Nada666
    • By Nada666 12th Apr 13, 6:10 PM
    • 4,868 Posts
    • 3,886 Thanks
    Nada666
    • #4
    • 12th Apr 13, 6:10 PM
    • #4
    • 12th Apr 13, 6:10 PM
    For now. They have partnered with others.
  • Ancient William
    • #5
    • 12th May 13, 3:08 PM
    Sainsbury's Energy for Sainsbury's Staff
    • #5
    • 12th May 13, 3:08 PM
    Does anyone know if you get staff discount if switching to Sainsbury's Energy.

    If so it would just tip them into lead position.

    Thanks in advance, fingers crossed but, knowing Sainsbury's, not very hopeful to be honest.
    • 50Twuncle
    • By 50Twuncle 12th May 13, 3:25 PM
    • 9,603 Posts
    • 2,578 Thanks
    50Twuncle
    • #6
    • 12th May 13, 3:25 PM
    • #6
    • 12th May 13, 3:25 PM
    For now. They have partnered with others.
    Originally posted by Nada666
    This sort of thing really annoys me - if the true supplier is able to supply Sainsburys at a cheap enough price for Sainsburys to add their cut and still sell cheap power - why can we not get the power at the same price as Sainsburys - direct from the originating supplier ?
    Before someone says VOLUME - Yes - but for Sainsburys to sell it on cheaply - they must be getting a huge discount ??
    This adds to the price fixing that is going on......
  • hellesbelles67
    • #7
    • 12th May 13, 7:17 PM
    • #7
    • 12th May 13, 7:17 PM
    We switched in Jan through Uswitch, we can't get logged onto the account it is always down and they have not been taking money for the gas only electric even though gas d/d is set up so we owe them 355.00at the moment for gas, we contacted them and they were supposed to take 73.00 for gas on May 1st and still no payment taken! Nightmare!! We are going o contact them to disbute bill
    • humfer
    • By humfer 11th Jan 14, 7:32 AM
    • 1,759 Posts
    • 289 Thanks
    humfer
    • #8
    • 11th Jan 14, 7:32 AM
    • #8
    • 11th Jan 14, 7:32 AM
    This sort of thing really annoys me - if the true supplier is able to supply Sainsburys at a cheap enough price for Sainsburys to add their cut and still sell cheap power - why can we not get the power at the same price as Sainsburys - direct from the originating supplier ?
    Before someone says VOLUME - Yes - but for Sainsburys to sell it on cheaply - they must be getting a huge discount ??
    This adds to the price fixing that is going on......
    Originally posted by 50Twuncle
    I'm with British Gas at the moment and as my Online Energy tariff ends at the end of the month to their Standard one finally started to look around. The Co Op fixed looks good but noticed Sainsburys Fix Feb15 also looks quite good. See prices below. Sainsburys partner is BG - so if I move to one of their competitors I pay less and still effectively get my energy from BG. Very strange....

    BG Standard Gas 26p SG and 4.430p per KWH
    Sainsburys Feb 14 26p SG and 3.910 per KWH

    BG Standard Elec 26p SG and 12.270 per unit
    Sainsburys Feb 14 26p SG and 10.860 per unit
    • forestlands
    • By forestlands 10th Feb 14, 10:30 AM
    • 103 Posts
    • 55 Thanks
    forestlands
    • #9
    • 10th Feb 14, 10:30 AM
    Don't go there!
    • #9
    • 10th Feb 14, 10:30 AM
    Hi, Coop is with another company, just like Sainsburys, so it is a case of out of the frying pan! Sorry don't know who Coop are supplying with. Found out about Coop when phoned CAB consumer helpline re Sainsburys ! Good luck!
    • Bluebirdman of Alcathays
    • By Bluebirdman of Alcathays 10th Feb 14, 10:44 AM
    • 2,748 Posts
    • 3,171 Thanks
    Bluebirdman of Alcathays
    Hi, Coop is with another company, just like Sainsburys, so it is a case of out of the frying pan! Sorry don't know who Coop are supplying with. Found out about Coop when phoned CAB consumer helpline re Sainsburys ! Good luck!
    Originally posted by forestlands

    Not correct about the co-op I'm afraid.

    Sainsbury's are indeed just a rebranding of BG, with Sainsbury's getting some royalties one would imagine. Co-op, however, have a licence to supply both gas and electricity, the address is on Warwick Business Park. All info available from OFGEM's website.
    • MillicentBystander
    • By MillicentBystander 10th Feb 14, 11:44 AM
    • 3,450 Posts
    • 2,225 Thanks
    MillicentBystander
    Sainsburys Energy offer a longer term fix than BG do, though, so they must have some flexibility to tailor their tariffs?
    • Diddidi
    • By Diddidi 17th Feb 14, 12:22 PM
    • 43 Posts
    • 21 Thanks
    Diddidi
    Sainsbury Energy Switch Experience
    I used USwitch back in August 2013 and was advised that Sainsburys would be the best. I was nervous about British Gas being behind this as I left them a few years ago as they were unable to provide me with an electricity bill in 3 years of being with them. But, I gave them the benefit of the doubt and went ahead with the switch. I should have guessed when the gas moved over without any problem but no sign of the electricity. Many telephone calls and 6 months later, there is still no sign of electricity being switched over. Now I have lost all the benefits of dual fuel with both Sainsbury and my existing supplier so I am worse off than if I had just stayed with them. The customer service staff are friendly and try to help but it just seems that the system keeps cancelling my order. It's extremely frustrating and I wish I hadn't bothered.
    • dollydiva
    • By dollydiva 17th Feb 14, 4:52 PM
    • 295 Posts
    • 99 Thanks
    dollydiva
    We were with Sainsburys Energy for over a year.The switch was very smooth and happened easily. It was great for the Nectar Points, but their tariffs were high as compared to other suppliers and this was evident when I'd see how much we were paying as compared to our previous energy supplier (edf).

    Customer Service was good, so I'll give them that and they were always polite on the phone and you got through easily (edf are a nightmare to contact). But as I say, I couldn't really ignore the extra cost. The Nectar Points were handy come Christmas though!
  • TheOneINT
    Not a fan with these type of set-ups!
  • claire2k1
    I used to be with Sainsbury's energy and I was more than happy!

    I got convinced by a broker to join Opus and so now I am with them. However, this was a bad move on my part and I am starting to feel that i've been tricked.

    forums.moneysavingexpert.com/showthread.php?t=4901283

    Anyway back on topic, i'll be more than happy to switch back to Sainsbury's. They were a perfect supplier for what I needed
    • JohnG
    • By JohnG 13th Mar 14, 6:04 PM
    • 468 Posts
    • 143 Thanks
    JohnG
    Not a Happy Sainsbury's Bunny
    Just received our latest Statement from Sainsbury's which shows we are a mere Ł20.95 in debit. It seems our Electricity usage has gone up on this time last year probably because or Daughter has since returned home from Uni (Extra Shower usage, LapTop's, Mobile etc.) This is somewhat to be expected but what I wasn't expecting is a whopping 25% monthly increase based on their projections for the coming year!
    It seems they have factored in the end of our current Tariff in July (Rate was raised in line with BG's increases earlier and there is a penalty if we were to leave early) and the assumption that we will simply accept their Standard Tariff thereafter?
    Well that won't be happening, we will look to switch, probably to OVO as they appear to be ticking all the right boxes in terms of putting the customer first I certainly hope that will be the case.
    • JohnG
    • By JohnG 20th Mar 14, 5:33 PM
    • 468 Posts
    • 143 Thanks
    JohnG
    Just received a response to my 'Complaint' above and they confirm that the calculation was indeed "Slightly" inaccurate (Computer error)and they will increase by Ł10 a month as opposed to Ł22 .

    I have suggested they pre-empt the possibility of inaccurate increases, assuming they can't check manually, by giving the customer the opportunity to evaluate and agree a proposed new monthly payment rather than simply force it upon them! It might help lessen the factor and avoid the need to make official complaints?
    • craggs
    • By craggs 18th Sep 14, 3:55 PM
    • 242 Posts
    • 39 Thanks
    craggs
    Looking to switch from scottish power to sainsburys energy as they are around Ł165 pa cheaper based on my previous kWh usage.

    Just wondering if the online account management is ok to use?I find SP's pretty good and it has never been down when i've logged in.

    Also SP has a habit of bumping the direct debit up by silly amounts,but a simple email to them sorts it out.What are sainsburys like for doing this?

    Thanks
    Dony worry,be happy...
  • cklass
    Sainsbury's Energy is a partnership with British Gas and so it uses their online management system, which is very good and easy to use. They review Direct Debits at least twice a year, and if you're not happy with the amount they've set, you can call them or send a message via your online account.

    I don't have any experience of how well they deal with such requests as I never had any issues with my Direct Debit, but I did message them to get my credit refunded after I left them and they refunded it fairly promptly.

    You should expect a very similar experience to that of being with British Gas, which a lot of people take as a negative thing, but I personally never had any problems with British Gas, it was simply their prices that lost them my custom.
    • craggs
    • By craggs 18th Sep 14, 4:25 PM
    • 242 Posts
    • 39 Thanks
    craggs
    Sainsbury's Energy is a partnership with British Gas and so it uses their online management system, which is very good and easy to use. They review Direct Debits at least twice a year, and if you're not happy with the amount they've set, you can call them or send a message via your online account.

    I don't have any experience of how well they deal with such requests as I never had any issues with my Direct Debit, but I did message them to get my credit refunded after I left them and they refunded it fairly promptly.

    You should expect a very similar experience to that of being with British Gas, which a lot of people take as a negative thing, but I personally never had any problems with British Gas, it was simply their prices that lost them my custom.
    Originally posted by cklass
    Thanks for your reply,sounds like the online is fine in that case.

    I'll be going over to this offer I think,its certainly A good saving a month.I have been with scottish power for years with no problems myself.only the silly DD amounts,that they always fix and obviously prices,otherwise I would be stopping.

    Thanks for your help
    Dony worry,be happy...
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