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  • FIRST POST
    GLASGOWCHILL
    0 WOW
    Easyjet ends fee-free bookings as it now charges for Visa Electron
    • #1
    • 12th Jan 12, 9:24 AM
    0 WOW
    Easyjet ends fee-free bookings as it now charges for Visa Electron 12th Jan 12 at 9:24 AM
    MSE Insert:

    This is the discussion thread for the following MSE News Story:

    "Easyjet passengers will no longer be able to beat booking fees with a Visa Electron card..."


    Back to original post:

    This morning when i went on to the Easyjet website i noticed they now have a 9 admin charge automatically added to the booking.

    This is over and above all sorts of credit card charges!!

    Now, i might be totally wrong, but i dont believe i've seen this before and appears to have been very quietly sneaked in!!

    Is this just there way of getting around any future changes to the credit card processing fees they will be allowed to charge????
    Last edited by MSE Guy; 13-01-2012 at 6:14 PM.
Page 1
    • benjus
    • By benjus 12th Jan 12, 10:01 AM
    • 5,332 Posts
    • 3,281 Thanks
    benjus
    • #2
    • 12th Jan 12, 10:01 AM
    • #2
    • 12th Jan 12, 10:01 AM
    I guess we can thank all those that complained about card payment charges for this. So now everyone pays an extra 9 (per transaction, not per person), but there's no need to get a Visa Electron or whatever, as all debit card payments are free (as far as I can tell). Credit cards still incur an extra fee.

    I suppose that's a win for some people, but I won't be celebrating.
    Let's settle this like gentlemen: armed with heavy sticks
    On a rotating plate, with spikes like Flash Gordon
    And you're Peter Duncan; I gave you fair warning
    • richardw
    • By richardw 12th Jan 12, 10:08 AM
    • 19,083 Posts
    • 8,073 Thanks
    richardw
    • #3
    • 12th Jan 12, 10:08 AM
    • #3
    • 12th Jan 12, 10:08 AM
    Is it 9 if you pay with nectar points?
    • agrinnall
    • By agrinnall 12th Jan 12, 10:28 AM
    • 22,818 Posts
    • 18,844 Thanks
    agrinnall
    • #4
    • 12th Jan 12, 10:28 AM
    • #4
    • 12th Jan 12, 10:28 AM
    Can't answer about the Nectar points but this is the blurb on charges from the Easyjet website:

    Admin fee and Charges:
    • All bookings will incur an admin fee of 9.00.
    • Bookings made by Visa Credit Card, MasterCard, Diners Club, American Express, UATP/Airplus will incur an additional fee of 2.5% of the total transaction value, with a minimum charge of 4.95, whichever is greater
    • Note this is a UK retail site. Non UK Cardholders transacting on this site may be subject to a cross border fee applied by their Card Issuer.
    • cromarty
    • By cromarty 12th Jan 12, 10:44 AM
    • 27 Posts
    • 12 Thanks
    cromarty
    • #5
    • 12th Jan 12, 10:44 AM
    • #5
    • 12th Jan 12, 10:44 AM
    From what I can tell, 9 admin fee applies to all bookings, regardless of payment method. Credit cards only have an additional 2.5% applied.

    This is a pain for me because I like to book the flights as soon as they come out, to get the best prices in school holiday periods. Easyjet are also now releasing flights on a rolling basis, so I sometimes I can't do a return so have to do a separate one way booking for eg October 12, and the another for return on November 12 when those come out - so have to pay the fee twice. Previously I was using Visa Electron.
    • budgetflyer
    • By budgetflyer 12th Jan 12, 11:06 AM
    • 5,844 Posts
    • 3,750 Thanks
    budgetflyer
    • #6
    • 12th Jan 12, 11:06 AM
    • #6
    • 12th Jan 12, 11:06 AM
    What now ? The whingers will now want the "admin fee" included in the prices.
    Cant they see that the airlines just aren't going to take a hit. Now we all pay.
    • richardw
    • By richardw 12th Jan 12, 11:12 AM
    • 19,083 Posts
    • 8,073 Thanks
    richardw
    • #7
    • 12th Jan 12, 11:12 AM
    • #7
    • 12th Jan 12, 11:12 AM
    With prices like this

    London Gatwick to Nice
    Dep Tue, 06 March 2012 11:00
    Arr Tue, 06 March 2012 14:00
    Flight 5067
    1 Adult
    1 x 253.99

    Nice to London Gatwick
    Dep Fri, 09 March 2012 10:50
    Arr Fri, 09 March 2012 11:50
    Flight 5066
    1 Adult
    1 x 321.13
    Total flights and options for all passengers:575.12
    Admin Fee1 x 9.00
    Final Price 598.72
    Pay by Credit Card: 598.72
    Pay by Debit Card: 584.12

    You'd be glad the admin fee isn't a percentage.
    • callum9999
    • By callum9999 12th Jan 12, 12:50 PM
    • 3,959 Posts
    • 2,414 Thanks
    callum9999
    • #8
    • 12th Jan 12, 12:50 PM
    • #8
    • 12th Jan 12, 12:50 PM
    That's frustrating.

    Though I don't think admin fees should be legal for unavoidable, expected admin. It's not like Easyjet can possibly argue that the admin accruing on flight booking is unexpected or even optional (how else are you meant to book a flight...) so they couldn't include it in the cost of the flight. Just like the concerts etc. that charge booking fees for events where booking is compulsory!
    • jayok
    • By jayok 12th Jan 12, 12:59 PM
    • 741 Posts
    • 293 Thanks
    jayok
    • #9
    • 12th Jan 12, 12:59 PM
    • #9
    • 12th Jan 12, 12:59 PM
    Of course airlines are going to recoup the fee they were charging for some of the card payments. Everyone pays and all the airline prices will increase therefore the consumer wins?
  • Entertainer
    Easyjet sprang this without any warning last night. I was booking a flight before midnight last night, had it in my basket then the website went down for about two hours until about 2 a.m. It came back and this 9 fee was showing, which you couldn't get rid of (I was paying by Electron). I was utterly confused to say the least so had no choice but to pay it.

    The interesting thing is that their fees and charges page still had all the old fees displayed during the early hours of the morning when I booked my flight. They seemed to finally have amended it by lunchtime today.

    If they don't refund it I'm going to complain to Trading Standards for false advertising.

    Frankly, very disappointed in them.
  • tingtong
    Not sure how they can get away with this unless they start including it in the initial advertised price. I thought the rules that were brought in by the CAA last year stated that the initial price shown must include ALL compulsory fees & charges - they simply don't any more.

    http://www.caa.co.uk/application.aspx?catid=14&pagetype=65&appid=7&mode =detail&nid=1968

    My guess is Easyjet have seen they way Ryanair have played the game with the old 'Admin Fee' trick and just followed suit. Very disappointed in Easyjet really as I honestly thought they were above all this crap.
    • richardw
    • By richardw 12th Jan 12, 1:50 PM
    • 19,083 Posts
    • 8,073 Thanks
    richardw
    easyJet's admin fee is a carte blanche 9 add on per booking and isn't dependent on which card you pay with, so there isn't any argument that it is a card fee.

    Whereas Ryanair's fee is waived if you pay with a certain card, so it is dependent on which card you pay with.

    It would be interesting to see if a legal expert takes easyJet to task with their admin fee, being that it has no relation to actual admin cost.
    Last edited by richardw; 12-01-2012 at 1:54 PM.
    • mad_rich
    • By mad_rich 12th Jan 12, 2:09 PM
    • 840 Posts
    • 400 Thanks
    mad_rich
    Never mind whether it's a true reflection of cost. (Cost of what? There's a lot of admin when you run a business. Fact.)

    How do they get away with not including it in the headline price, given that it's unavoidable?

    Easy is becoming less and less attractive for a single passenger booking one-ways (as I often do); particularly short/ cheap ones. For a family of four booking a return to Alicante, 1.12 per flight isn't much on top of a 60 e/w fare. For me booking a one-way to Bristol, 9 on top of a 20 fare is rather more significant.

    And it was 8 last time I noticed (6 month ago).
    • spiro
    • By spiro 12th Jan 12, 2:14 PM
    • 6,068 Posts
    • 2,921 Thanks
    spiro
    Not sure how they can get away with this unless they start including it in the initial advertised price. I thought the rules that were brought in by the CAA last year stated that the initial price shown must include ALL compulsory fees & charges - they simply don't any more.
    Originally posted by tingtong
    If I understand the new Easyjet fee correctly (per booking) they cant do that as the fee per flight depends on the number of passengers on the booking and the number of legs.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • mad_rich
    • By mad_rich 12th Jan 12, 2:27 PM
    • 840 Posts
    • 400 Thanks
    mad_rich
    If I understand the new Easyjet fee correctly (per booking) they cant do that as the fee per flight depends on the number of passengers on the booking and the number of legs.
    Originally posted by spiro
    That's quite true.

    But it doesn't mean they can just ignore the regs and tack on the 9 later.
    • zagfles
    • By zagfles 12th Jan 12, 2:27 PM
    • 14,934 Posts
    • 13,521 Thanks
    zagfles
    Not sure how they can get away with this unless they start including it in the initial advertised price. I thought the rules that were brought in by the CAA last year stated that the initial price shown must include ALL compulsory fees & charges - they simply don't any more.

    http://www.caa.co.uk/application.aspx?catid=14&pagetype=65&appid=7&mode =detail&nid=1968

    My guess is Easyjet have seen they way Ryanair have played the game with the old 'Admin Fee' trick and just followed suit. Very disappointed in Easyjet really as I honestly thought they were above all this crap.
    Originally posted by tingtong
    Easyjet show the admin fee up front, ie you select your flights and the total they quote at that point includes the admin fee. Which is fair enough.

    It's not like Ryanair who (as least the last time I used them) don't give the total including card charges till right at the end after you've selected all your options and entered all your passenger details, when you could then be faced with a 50% increase in the cost!!
    • zagfles
    • By zagfles 12th Jan 12, 2:30 PM
    • 14,934 Posts
    • 13,521 Thanks
    zagfles
    Of course airlines are going to recoup the fee they were charging for some of the card payments. Everyone pays and all the airline prices will increase therefore the consumer wins?
    Originally posted by jayok
    Err, yes, because we can see the cost up front. The new rules were never meant to lower prices, they were meant to make pricing transparent, rather than a massive hike after you've selected all your options and entered all the passenger details etc.
    • jayok
    • By jayok 12th Jan 12, 2:37 PM
    • 741 Posts
    • 293 Thanks
    jayok
    I have never had a hike after I have got to the payment page
    • 2010
    • By 2010 12th Jan 12, 2:39 PM
    • 4,261 Posts
    • 3,387 Thanks
    2010
    Thanks to OP, well spotted, yet another rip-off from the "low cost" airlines.

    I wouldn`t put anything past O`Leary but expected more from EJ.

    It`s all bcoming too much in this country with "admin fees" "booking fees" etc.
    They want you to buy their tickets but then penalise you for doing so.
    Last edited by 2010; 12-01-2012 at 2:41 PM.
    • lfc84
    • By lfc84 12th Jan 12, 2:39 PM
    • 327 Posts
    • 80 Thanks
    lfc84
    I have a visa electron. Yesterday, a flight which was 20.99 now costs me 29.99

    I make about 4 flights a month with easyjet. I'm not amused

    Time for me to use their competitor on the route. Flybe now become the cheapest on the route.
    Last edited by lfc84; 13-01-2012 at 2:42 PM.
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