Economy Energy reviews: Give your feedback

BE CAREFUL of ECONOMY ENERGY and E-UK (e . org or e - uk . com) if:


1. If you are a potential customer


If you are a customer (or potential one) - then why would you want to go to a company like this? Do they offer anything different from a more established Energy Supplier? I don't think so. Even if they were to be cheaper, is it worth the risk of being with such a company?

Do a quick Google and you will see what they are all about. Fined £250k by Ofgem for MISSELLING and BAD CUSTOMER SERVICES.


2. You are an employee / potential employee / been offered a Job


I hear that this company (Economy Energy) and E-UK, have treated so many of its staff badly since their short time of being in existence. Apparently, quite a few people have been taken on, mistreated, then unexpectedly and suddenly being done away with citing bogus and next to nothing reasons (do your research on LinkedIn).


All I am saying is if you are at the company, or considering a job offer from Economy Energy or E-UK, then be extremely CAREFUL.


3. Other


If you are also approached by a company called E-UK, then also be equally careful. Do your research (Companies House, Ofgem etc.), join the dots and you will ask questions ...


I'm not saying do not go with them, I am saying BE CAREFUL, DO YOUR RESEARCH and BE 100% before doing anything. If anything doesn't seem right, do not be afraid to report to the Police, the Companies House or Ofgem.

Tried calling this company today (about 3pm) to get some experience of them.

Their website indicates they are open Mon-Fri 8am-8pm, Sat 8am-6pm and Sun 8am-4pm

When you call them, you nare faced with an automatic menu system with 6 options, none of which appears to serve non-existing customers.

So I chose option 4 - this was for customers who have a credit meter and pay by DD.. This message said they (their direct debit department) was closed as they are only open Mon-Fri..

So called again - this time chose option 6. - For customers who have already applied to join EE, but now wish to cancel that application.

Here I am told whilst on hold they are open Mon-Fri and Sat as above, but no mention of Sunday.

Call was then answered {text removed by MSE Forum Team}. Despite asking how she couldd help me today (so sounds like a general customer services number) she could go no further until I gave her the supply address which I was hesitant to do. Eventually gave her the postcode of a hotel in the supply region.

My question to her was simply do they accept customers supplied via an independent gas transporter netwoek, and if so, on what terms.

She put me on hold as she obviously did not understand the question, and then after a few minutes on hold, I was cut off.

Third time lucky perhaps, I called again.
Spoke to another {text removed by MSE Forum Team} lady (using option 6 as above) who did not understand the question either. I asked her if she understood what I meant by an independent gas transporter and she assured me she did (I was not convinced)
Wanted to again put me on hold but I said I was unhappy for that to happen as I was cut off last time, so she agreed to but me on mute.

Came back and she had no idea. I referred her to her own terms of supply (term 9.3) and asked her to explain what bit meant. She at fisrt did not even know what her terms of supply were, but once we got there, she again put me on hold.

She came back and explained simply what an IGT was i.e. a company that provides the pipelines that supply the gas. I said yes, but how does that affect an Economy Energy customer as the terms simply says EE can vary the terms and even the price.

Put on mute again
She eventually came back and said Economy Energy do not serve customers supplied via an independent gas transporter.

I asked why, in that case, the term was there in the form it was.
She said sometimes customers apply to EE and don't tell EE they are served via an IGT (erm ... it's not for the customer to advise, it's for the supplier to identify that and decide whether or not they wish to supply)
She said if EE could supply, they would take it on, but then the terms and prices may vary. But base position is that they do not supply IGT customers.

I think I missed another bullet there.
They may be cheap, and if there are no issues, you may get a good deal. But my experince was that I would have little confidence in them should you need their help.

Most of the customers I have spoken to that have had their accounts transferred against their wishes have been either to Economy Energy or E.