A virus and trojan?

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  • aaroncaz
    aaroncaz Posts: 5,242 Forumite
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    Are you around tomorrow? I am very tired and will function better tomorrow, I was also wondering if a complete restore would solve the problems.
  • aaroncaz
    aaroncaz Posts: 5,242 Forumite
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    My sons laptop is the same as well, must be the router?
  • tavernman
    tavernman Posts: 575 Forumite
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    Looks like you put in a / after microsoftstore it should be
    nslookup www.microsoftstore.co.uk
  • aaroncaz
    aaroncaz Posts: 5,242 Forumite
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    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.
    C:\Users\Aaroncaz>nslookup www.microsoftstore.co.uk
    Server: UnKnown
    Address: 192.168.1.1
    Non-authoritative answer:
    Name: msstore-redirector.wip.digitalrivercontent.net
    Address: 81.21.148.233
    Aliases: www.microsoftstore.co.uk

    C:\Users\Aaroncaz>
  • tavernman
    tavernman Posts: 575 Forumite
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    aaroncaz wrote: »
    Are you around tomorrow? I am very tired and will function better tomorrow, I was also wondering if a complete restore would solve the problems.

    I will be in sometime tomorrow , when you say complete restore do you mean "factory" reset rather than "system restore"? That is a good option , but we can try more tomorrow. Just could you check microsoftstore.co.uk first though please.
  • aaroncaz
    aaroncaz Posts: 5,242 Forumite
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    tavernman wrote: »
    I will be in sometime tomorrow , when you say complete restore do you mean "factory" reset rather than "system restore"? That is a good option , but we can try more tomorrow. Just could you check microsoftstore.co.uk first though please.



    Did it, I hope. Tried system restore but it came up with an error so was thinking of complete factory reset, have it on a memory stick made when I brought laptop.
  • tavernman
    tavernman Posts: 575 Forumite
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    Crossed swords again, that also looks OK, I still think it's not the router but we can check when we are both fresher tomorrow.... Good Night and good luck
  • aaroncaz
    aaroncaz Posts: 5,242 Forumite
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    I will be around most of the day so anytime is good for me, I am grateful for your help.
  • aaroncaz
    aaroncaz Posts: 5,242 Forumite
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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Thisisu
    Version: 6.4.1 (12.28.2014:1)
    OS: Windows 8.1 x64
    Ran by Aaroncaz on 17/01/2015 at 8:17:10.57
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



    ~~~ Services


    ~~~ Registry Values


    ~~~ Registry Keys


    ~~~ Files
    Successfully deleted: [File] C:\WINDOWS\prefetch\GOOGLETOOLBARINSTALLER_EN32_S-E4CE3D7C.pf
    Successfully deleted: [File] C:\WINDOWS\prefetch\GOOGLETOOLBARMANAGER_8CA8B414-D855646C.pf
    Successfully deleted: [File] C:\WINDOWS\prefetch\GOOGLETOOLBARNOTIFIER.EXE-B25C45A8.pf
    Successfully deleted: [File] C:\WINDOWS\prefetch\GOOGLETOOLBARUSER_32.EXE-992C17DF.pf
    Successfully deleted: [File] C:\WINDOWS\prefetch\GOOGLETOOLBARUSER_64.EXE-F02EE0A0.pf


    ~~~ Folders


    ~~~ FireFox
    Emptied folder: C:\Users\Aaroncaz\AppData\Roaming\mozilla\firefox\profiles\0mzgkl4v.default\minidumps [15 files]


    ~~~ Event Viewer Logs were cleared




    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on 17/01/2015 at 8:30:57.56
    End of JRT log
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  • aaroncaz
    aaroncaz Posts: 5,242 Forumite
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    Morning, was wondering if its ok to do my normal things on laptop while I have the problems, like doing my comps, I do surveys etc.. answering/sending email am worried abt infecting others or logging into accounts, banking ect.....


    Am going to run malwarebytes again now.
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