Together Energy?

Quentin wrote: »

If you want to leave then why not do so - if they mess up your final bill you are going to have to dispute it whether or not you are a customer!

I know, I really should, but they are still by far the cheapest, and as we have solar PV and I work from home mostly my electricity is already costing next to nothing. Also our gas is well down.

I suppose it would be worth going to Bulb for the £50 referral and for them to pay the exit fee. I reckon it's only worth £30 if I hang on with this shower.

A couple of different developments for me today ...... I'll list it as a diary as hopefully the clearest means of presenting it ......

1st June Last bill I received from Together Energy
1st June Usual DD paid to Together Energy
14th June Initiated transfer of my electric account away from Together Energy
2nd July Usual Direct Debit paid to Together Energy
5th July Transfer to new provider completed
5th July New DD paid to new electric provider
1st August Usual DD paid to Together Energy!!!

Why did I even hope that Together would deal with my transfer away from them properly?

I'm submitting a Direct Debit Guarantee claim to my bank for a refund.

No billing from Together now for 2 months!

In addition, I heard from the Ombudsman today who have been told that Together have made good on all the findings against them (letter of apology, refund of overpayment and £60 goodwill payment) - but I've had nothing from Together yet! If there's nothing within 14 days, then I can refer it back to the ombudsman!

Tonik - not the cheapest - but balanced between price and customer service (Before Together, I'd have just gone for the cheapest!)

With the ombudsman settlement, I believe they will owe me money (in fact, even without it, I believe they will owe me money) - I made a conscious decision not to cancel the direct debit, so as not to give them any excuse not to pay me what they owe me.

They've just cancelled my Direct Debit as well.
In one sense its a step forward (they've responded to the email and within 48 hours too!!!)
However, by cancelling the direct debit, it complicates the final bill (which will be a refund to me) and makes it harder for them to provide the Ombudsman settlement. I had deliberately not cancelled the direct debit. I imagine they'll send a cheque (if they do it at all), which is a PITA!
The Bank refund for the extra payment came through from the bank within 24 hours

Thank you for contacting Together energy. I can confirm we have received your final meter readings and I have passed these across to the billing department in order for them to generate the final bill. It can take up to 7 days for this to generated, once I receive the bill I will forward this straight to you.

I really do apologise we took an extra payment from your account, I have just checked and the subscription is now cancelled and won!!!8217;t happen in future.