Royal mail item lost my item sent
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hubb
Posts: 2,482 Forumite
A buyer has contacted me saying an item I sent on the 4th has still not arrived. I have a certificate of postage and the item sold for £6.99 and I paid £3 postage. As this has never happened before will the royal mail refund the buyer as its not my fault ? Ebay have also charged me a fee on this sale which I need back if it doesn't turn up.
Should I ask the buyer to give it longer ?
Should I ask the buyer to give it longer ?
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Comments
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You are the person that needs to claim for the lost mail with Royal Mail and then you would need to refund the buyer.0
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You sent it small parcel? What does the tracking say?0
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https://personal.help.royalmail.com/app/webforms/claimFor the life of me I can't find the section on their website about claiming for a lost item sent via standard post.0 -
If you click on "track a parcel" on RM website and put in the long number on your cert of posting it will tell you if it has been delivered or not even if it not tracked.0
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It also will tell you if they've attempted to deliver it but not been able to.0
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Thanks all. It says it was delivered on the 7th October. The buyer says not.0
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Did you upload the number to ebay when you sent it?0
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