Royal mail item lost my item sent 18 October 2019 at 10:15AM edited 18 October 2019 at 10:20AM in Ebay, Auctions, Car Boot & Jumble Sales 46 replies 3.4K views

soolin

With apologies to hubb for a mini hijack, I am now in exactly the same situation. My item is sub £6 so my dilemma is refund out of my own pocket or potentially get a negative.mine is a large letter and easily letter box size.

I use a barcoded business mail for my items and even my large letters have full delivery confirmation. The item shows as delivered at the right time (according to the buyer) for the usual post and was delivered from the correct delivery office, the address was completely correct. Buyer is an established buyer, no hints at any issues yet they are adamant they did not receive it.

RM won't do anything (this was uninsured anyway due to the service i use) and a quick email to,them confirmed that as far as they are concerned the item was delivered.

Buyer wants me to sort this out so they are not out of pocket, they haven't opened a case as they know they can't win . I'm currently having a think where to go from here.

EDIT: I've just had a chat with ebay and they are insistent that I should not refund as they appeared to suggest it makes nonsense of the seller protection. They said I should assist the buyer if they wish to pursue the matter with Royal Mail , they also said (but I'm not holding my breath) that if the buyer leaves me a negative I can have it removed as they have not opened a case.

the_lunatic_is_in_my_head

soolin wrote: »

Buyer wants me to sort this out so they are not out of pocket, they haven't opened a case as they know they can't win . I'm currently having a think where to go from here.

They should open a case regardless, eBay will close in your favour which protects you from bad feedback and the buyer can appeal to eBay which may see a goodwill refund if the buyer doesn't have a history.

soolin

the_lunatic_is_in_my_head wrote: »

They should open a case regardless, eBay will close in your favour which protects you from bad feedback and the buyer can appeal to eBay which may see a goodwill refund if the buyer doesn't have a history.

They won't open a case as they said they know they can't win it- and ebay have said there is no way I can force them to open a case if they refuse.

the_lunatic_is_in_my_head

[QUOTE=soolin;76474618]They won't open a case as they said they know they can't win it- and ebay have said there is no way I can force them to open a case if they refuse.[/QUOTE]

Seems funny how they know that then. The average buyer shouldn't have a clue until it happens.

soolin

the_lunatic_is_in_my_head wrote: »

Seems funny how they know that then. The average buyer shouldn't have a clue until it happens.

This looks like a very established buyer - but who knows, my OH reckons I am a soft touch but this time I'm not just refunding, I'm holding my nerve.

lindens

Soolin sounds more like someone else in the house took the parcel in and has forgotten to tell the buyer. This has happened to me as a buyer as well and I was very embarrassed!