Royal mail item lost my item sent

hubb

A buyer has contacted me saying an item I sent on the 4th has still not arrived. I have a certificate of postage and the item sold for £6.99 and I paid £3 postage. As this has never happened before will the royal mail refund the buyer as its not my fault ? Ebay have also charged me a fee on this sale which I need back if it doesn't turn up.

Should I ask the buyer to give it longer ?

[Deleted User]

You are the person that needs to claim for the lost mail with Royal Mail and then you would need to refund the buyer.

hubb

MarkN88 wrote: »

You are the person that needs to claim for the lost mail with Royal Mail and then you would need to refund the buyer.

For the life of me I can't find the section on their website about claiming for a lost item sent via standard post.

Dasa

You sent it small parcel? What does the tracking say?

hubb

Dasa wrote: »

You sent it small parcel? What does the tracking say?

It doesn't have tracking, just a ref number

jim1999

hubb wrote: »

For the life of me I can't find the section on their website about claiming for a lost item sent via standard post.

https://personal.help.royalmail.com/app/webforms/claim

Dasa

hubb wrote: »

It doesn't have tracking, just a ref number

All small parcels can be tracked by that number and it will tell you if it's been delivered.

moonpenny

If you click on "track a parcel" on RM website and put in the long number on your cert of posting it will tell you if it has been delivered or not even if it not tracked.

Dasa

It also will tell you if they've attempted to deliver it but not been able to.

hubb

Thanks all. It says it was delivered on the 7th October. The buyer says not.

Dasa

Did you upload the number to ebay when you sent it?