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Royal mail item lost my item sent

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A buyer has contacted me saying an item I sent on the 4th has still not arrived. I have a certificate of postage and the item sold for £6.99 and I paid £3 postage. As this has never happened before will the royal mail refund the buyer as its not my fault ? Ebay have also charged me a fee on this sale which I need back if it doesn't turn up.

Should I ask the buyer to give it longer ?


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