Outfox the Market reviews: add your feedback

martinlewisjunior wrote: »

8% for Electricity.
3% for Gas

Of course this depends on your region!

They're still one of the cheapest suppliers on the market

They're at the top of my CEC list at the moment.

Which begs the question why other suppliers feel the need to increase their rates by so much.

Jumping aboard the gravy train as we are approaching winter, perhaps, surely not?

I am about to say goodbye to this supplier for the following reasons:

They lead me to believe that monthly membership fees would be based upon electricity usage. The more used, the higher the monthly membership fees.

So,at the point of signing up they asked me to estimate my annual electricity consumption so that my monthly membership fees could be calculated.

Based upon my estimated consumption I should have been paying membership fees of around £7.51 per month.

Since joining however I have been charged membership fees of £13.22 per month!

When I queried this with OTM I was informed that they had obtained data from my previous suppliers - from the previous 2 years - and had based my membership fees upon that, historical, usage. Not upon my estimated annual usage, and not upon my actual usage - which is now very low since I switched from heating my house by electricity to heating it by gas central heating.

I explained all that to OTM but they won't budge. They are going to continue to charge me almost double what I should be paying in membership fees. They also calculated my monthly direct debit upon that historical usage so I now have more than £100 credit built up in the account although my electricity usage is very low.

Just to add salt into the wound they also informed me that they will NOT refund the excessive membership fees that I am currently paying. They are just going to pocket my money!

Just to add more salt to the would OTM won't refund the credit that has been built up on the account. OTM won't refund credit until it reaches the £250 mark!

I don't know about outfoxing the market, but they sure know how to outfox their customers.

I signed up months ago, OFTM acknowledged the request and after speaking to one of their people I was assured all was going ahead fine on the date they had given I am now 2 weeks into the OFTM contract but have heard nothing from my old supplier, no acknowledgement of switch request in fact, when I called them the person said that they had no record of it. Plus the fact that my old supplier has , yesterday, sent a request for a meter reading and OFTM in all their bumph that everything would be handled by them. This does not bode well. I would cancel my direct debit but that will probably leave me without a supplier, or as some have suggested, nasty mail from OFTM for non payment. Not at all happy with this recommendation. I have never had such a messy, poor transition before. It all looks like I may be paying twice for the same thing.

Just had an email, which follows a 6.5% increase from August:

"Your energy prices are increasing from November 1st 2018

Electricity and gas wholesale prices (the price Outfox the Market pay for your energy) have continued to see unprecedented increases throughout 2018. As a result of this and a rise in additional costs that make up your bill, the price you pay for your energy is increasing by 7.4%."