Outfox the Market reviews: add your feedback

System

dont_use_vistaprint wrote: »

You generally pay fixed / contracted service fees in advance and additional / usage in arrears. That's how insurance , tv and telecoms works.

How can you recognise revenue that's based on metered usage, its unacceptable.

I disagree. When you sign up with an energy supplier, you provide projected annual consumption figures. The supplier, in turn, comes up with an annual cost and usually sets the monthly DD at 1/12 of the annual cost. It then makes you a contract offer. The contract terms and conditions may have clauses like 'the first month's payment will be taken on the first day of supply' and 'there must be sufficient credit in the account to cover the next month's estimated consumption'.

There is no arm twisting going on here. We all have 14 days to read and accept the contract terms and conditions, or walk away. If a supplier is asking for cash up front to avoid borrowing which, in turn, enables it to offer below market average prices, then I can happily live with that in the knowledge that my credit balance is 100% protected by Ofgem. You, of course, have the right to think otherwise.

admars

I recently switch to OutFox the market from Avro, so far so good, no problems unlike those that BG gave me when I left them for Avro.

tomhw

I contacted OTM when I moved in to a new property, shortly afterwards they started supplying energy to my old home. When contacted about this they agreed to rectify but a month later had not done so. In all their communications they use a strange hybrid of my old and new addresses and despite repeatedly 'phoning to tell them this they have not changed it, neither have they started supplying my new home nor stopped supplying my old one.

It is the devil's own job finding a 'phone number for them and whomever you speak to rarely seems to be listening. Emails generally go unanswered and are to generic addresses rather than named individuals.

Clearly this is only one experience and I thought both the price and the green ethos were worth pursuing but I would not recommend them to anybody.

jono1975

Just had this email from OFTM, damn I only just changed from Bulb a week ago! Gas is where they hit you most, espeicially with winter coming and that's the key one then. Looks like they got the decimal places wrong!

From 13 December 2018 your electricity unit rate will change from 0.1048p/kWh to 0.1137p/kWh Your gas unit rate will change from 0.0362p/kWh to 0.0390p/kWh

Please note, monthly membership prices will remain the same.

Carltonbp

I've only been with them 2 months and already my annual bill has gone up by more than £60

newsgroup_monkey

Lucky you. My electric has gone up to 12.40p/kWh.

jono1975

They had only just put them up so thought I was safe for a while, maybe I should go back to a fixed tarrif instead, aleady fed up of comparing all the time. Also, reading some of the posts on here it looks like they change the memebership fee (standing charge) without warning so I'm already expecting that to be a battle I can do without.

I'm pretty sure there is no exit fee, I'm going to look for a decent fixed tarrif.

Carltonbp

jono1975 wrote: »

They had only just put them up so thought I was safe for a while, maybe I should go back to a fixed tarrif instead, aleady fed up of comparing all the time. Also, reading some of the posts on here it looks like they change the memebership fee (standing charge) without warning so I'm already expecting that to be a battle I can do without.

I'm pretty sure there is no exit fee, I'm going to look for a decent fixed tarrif.

I think I am as well, it's only me in a small house so a £60 increase is a lot in relation to my overall bill. But it's also the hassle, 2 months, 2 price increases that I need to look into.

hubb

Yes, swines aren't they. Do I jump ship to a fixed now or wait it out ? Only putting heating on when absolutely necessary now with hot water bottle on lap.

bs7

It makes Martin's recommendations an absolute joke!! Outfoxthemarket shouldn't even be added to MSE's energy comparison or come with a warning that the prices will increase on a whim continually.


This company is a complete farce and they clearly are run by clowns that blatantly underestimates costs and messed up all their projections.

From 13 December 2018 your electricity unit rate will change from 0.1111p/kWh to 0.1244p/kWh Your gas unit rate will change from 0.0372p/kWh to 0.0400p/kWh