Flight delay and cancellation compensation, Tui/Thomson ONLY

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  • Ken_Stanford
    Ken_Stanford Posts: 2 Newbie
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    Thank you Tyzap for your prompt response and advice, I will try the calculator as you suggest.
  • Jules3107
    Jules3107 Posts: 3 Newbie
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    Went to CEDR won my case.
    Tui was supposed to have paid up by yesterday 21st January 2019
    I am still waiting for payment!!!!!!!!!!!!

    WHAT HAPPENS NOW?
    Good Luck
    Jules
  • JPears
    JPears Posts: 5,086 Forumite
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    You contact CEDR and hassle them. Ask how they are going to enforce payment by tui, who are reknowned for this non compliance.

    You contact Tui and hassle them. Demand a date by which you will be paid and also make your communication an NBA with 14 days for cleared payment.
    Read up on small claims/MCOL procedures in case payment is not made.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • legal_magpie
    legal_magpie Posts: 1,194 Forumite
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    And contact the CAA and tell them that TUI have not complied with the ADR ruling.
  • JPears
    JPears Posts: 5,086 Forumite
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    I get fed up of saying that ;)
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • dannim12345
    dannim12345 Posts: 389 Forumite
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    I wrote to Tui over 8 weeks ago and they haven’t even responded. I have now gone to CEDR so i’ll wait and see.
  • Tyzap
    Tyzap Posts: 2,112 Forumite
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    dannim12345 wrote: »
    I wrote to Tui over 8 weeks ago and they haven’t even responded. I have now gone to CEDR so i’ll wait and see.

    Most airlines have a claim form on their website, is that what you used?
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
  • dannim12345
    dannim12345 Posts: 389 Forumite
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    Wrong wording but yes I emailed (as the form wasnt working). I have had a reply email just asking for my address but no acceptance or denial.

    I chased it up and was just told Tui have no time frame to reply.
  • Tyzap
    Tyzap Posts: 2,112 Forumite
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    You don't have to wait any longer if you don't want to, they have had enough time to look into your claim by now.

    You can progress it to CEDR now if you want...

    https://www.cedr.com/consumer/aviation/

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
  • dannim12345
    dannim12345 Posts: 389 Forumite
    First Post First Anniversary Combo Breaker
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    Yes I have already. They have now ‘accepted’ the case and Tui now have 14 days (I believe, off the top of my head) to respond.
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