Flight delay and cancellation compensation, Tui/Thomson ONLY

Ken_Stanford

Thank you Tyzap for your prompt response and advice, I will try the calculator as you suggest.

Jules3107

Went to CEDR won my case.
Tui was supposed to have paid up by yesterday 21st January 2019
I am still waiting for payment!!!!!!!!!!!!

WHAT HAPPENS NOW?
Good Luck
Jules

JPears

You contact CEDR and hassle them. Ask how they are going to enforce payment by tui, who are reknowned for this non compliance.

You contact Tui and hassle them. Demand a date by which you will be paid and also make your communication an NBA with 14 days for cleared payment.
Read up on small claims/MCOL procedures in case payment is not made.

legal_magpie

And contact the CAA and tell them that TUI have not complied with the ADR ruling.

JPears

I get fed up of saying that

dannim12345

I wrote to Tui over 8 weeks ago and they haven’t even responded. I have now gone to CEDR so i’ll wait and see.

Tyzap

dannim12345 wrote: »

I wrote to Tui over 8 weeks ago and they haven’t even responded. I have now gone to CEDR so i’ll wait and see.

Most airlines have a claim form on their website, is that what you used?

dannim12345

Wrong wording but yes I emailed (as the form wasnt working). I have had a reply email just asking for my address but no acceptance or denial.

I chased it up and was just told Tui have no time frame to reply.

Tyzap

You don't have to wait any longer if you don't want to, they have had enough time to look into your claim by now.

You can progress it to CEDR now if you want...

https://www.cedr.com/consumer/aviation/

Good luck.

dannim12345

Yes I have already. They have now ‘accepted’ the case and Tui now have 14 days (I believe, off the top of my head) to respond.