Welsh water are trying to charge me for a house I don’t live in

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Stressedout70
Stressedout70 Posts: 2 Newbie
in Water bills
Hi

I need you help I received a letter from welsh water regarding my old house. They are saying that I owe the £800 as they didn’t know I had moved they want a years worth of water payments. I notified them I was moving a month before I did, which was 6 months ago, and they are now trying to say they never received the call. Can they really charge me for a years advance water usage when I’m not even living there? :mad:

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  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    Do you have any evidence of this call and who you spoke to ??
    What have they said when you contacted them a about this problem ??
  • Cardew
    Cardew Posts: 29,037 Forumite
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    Who now owns the house?
  • Dobbibill
    Dobbibill Posts: 4,135 Ambassador
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    If you are moving out of Wales (where Dwr Cymru no longer provide your water) the account should be closed.

    If you have stayed within Wales they will still be your providers.

    Is it definitely a bill for the old property and not for your new property?
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  • Stressedout70
    Stressedout70 Posts: 2 Newbie
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    Thank you for your replies guys. It was a rented property so It is now back with the estate agent, they say they have no evidence of the call I made (how very convenient) and that I still need to pay the bill. It’s definitely for my old house and not my current one. I have left the phone service provider that I used at that time, I have contacted them to see if they can send me evidence of the call but they have said that as the account is closed they can no longer help me.
  • D_M_E
    D_M_E Posts: 3,008 Forumite
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    Can you supply evidence of the date you moved out, such as rental contract or letter from agent or landlord confirming moveout, and/or evidence of the start of your new occupation at the current address?

    EDIT - did they send the demand to your old address or your current one?
  • baldelectrician
    baldelectrician Posts: 2,467 Forumite
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    Stressedout70 wrote: »
    Thank you for your replies guys. It was a rented property so It is now back with the estate agent, they say they have no evidence of the call I made (how very convenient) and that I still need to pay the bill. It’s definitely for my old house and not my current one. I have left the phone service provider that I used at that time, I have contacted them to see if they can send me evidence of the call but they have said that as the account is closed they can no longer help me.

    Send them a SAR - subject access request asking for all info they have on your account including details of call itemisation.

    You could also call up the water company and ask them to read to you the logs of your account (when someone accesses your account there should be a log)
    If there is a logged access around the time you moved then you can prove their mistake

    On a side issue- i have an Android phone with call recording that records calls for instances such as this

    Had an issue with Vodafone around 10 years ago and they 'could not find' a particular call.
    When I offered to send them my call recording they backed down immediately.
    baldly going on...
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