Symbio Energy feedback
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The January "cash grab" doesn't bother me at all. It just means I get more cashback from NatWest Rewards and when I switch companies after my fixed term ends, I'll get back any overpayments anyway.
It is annoying though that Santander don't seem to offer cashback for Symbio Energy like NatWest does.
I don't think you'll get any more cashback than if they'd stuck to plan A because as soon as the overpayment is consolidated on the next bill you'll have a correspondingly smaller payment.0 -
I thought I'd post a further update, as it's been a week since I last posted in this thread.
As readers may recall, I received a full refund (care of my local bank manager) on the morning that they took the wrong amount near the beginning of this month (and a day before the bill said, but that wasn't the major issue).
Last week they sent me a revised bill, and asked if they could collect this revised amount this week. Whilst I still disputed the bill, and asked them to continue to address my complaint, I did accept they could take the money as per this latest bill.
Well they haven't. :cool:
Actually, I asked my complaint to be raised to stage 2 of their complaint process, and 5 working days now having passed - the amount of time they said they indicate they would usually respond to me within stage 2 - well no response.
In fact nothing at all from them since last week. :cool:
It seems they've been too busy on social media instead of addressing my complaint, or even taking up the offer of getting some money off me.
Lots of activity on the usual social media platforms, not that any of the posts seem to relate to supplying electricity in the UK, or indeed the huge number of complaints they are currently facing and, as they admit, are struggling to cope with.
And this from a well known review site. They were damn quick reacting to that. I just wish they would react to customers complaints lodged with them in accordance with their own complaint procedure just as quickly ... or even in the timeframes they suggest. :cool:
Oh well, this time next week we'll see just how outrageous their first bill actually was, and indeed, I'm anticipating, how OTT even their revised bill was too.0 -
I thought I'd post a further update, as it's been a week since I last posted in this thread.
As readers may recall, I received a full refund (care of my local bank manager) on the morning that they took the wrong amount near the beginning of this month (and a day before the bill said, but that wasn't the major issue).
Last week they sent me a revised bill, and asked if they could collect this revised amount this week. Whilst I still disputed the bill, and asked them to continue to address my complaint, I did accept they could take the money as per this latest bill.
Well they haven't. :cool:
Actually, I asked my complaint to be raised to stage 2 of their complaint process, and 5 working days now having passed - the amount of time they said they indicate they would usually respond to me within stage 2 - well no response.
In fact nothing at all from them since last week. :cool:
It seems they've been too busy on social media instead of addressing my complaint, or even taking up the offer of getting some money off me.
Lots of activity on the usual social media platforms, not that any of the posts seem to relate to supplying electricity in the UK, or indeed the huge number of complaints they are currently facing and, as they admit, are struggling to cope with.
And this from a well known review site. They were damn quick reacting to that. I just wish they would react to customers complaints lodged with them in accordance with their own complaint procedure just as quickly ... or even in the timeframes they suggest. :cool:
Oh well, this time next week we'll see just how outrageous their first bill actually was, and indeed, I'm anticipating, how OTT even their revised bill was too.
My original bill was for 790 units and the revised bill came down to 329 units.0 -
And neither are DCC compliant, which they should be to comply with Standard licence conditions 42.8 of the gas supply licence and 48.8 of the electricity supply licence (as applicable).
I don't think Symbio have any intention of becoming compliant anytime soon, Taking on customers who already have smart meters would, you would think reduce the work they have to do with the roll-out.
They won't take you as a customer if you have a smart meter.
What else can you deduce by this action!0 -
I thought they wouldn't take on smart customers because it would make billing too easy and simple to understand ��. If they don't become compliant they will have their licence revoked0
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I thought they wouldn't take on smart customers because it would make billing too easy and simple to understand ��. If they don't become compliant they will have their licence revoked
It would stop them giving away free units!
I wonder if it's because they aren't signed up with DCC yet?0 -
Then they will be banned from taking on new customers, come MarchI don't think Symbio have any intention of becoming compliant anytime soon,
- and may eventually lose their licence entirely
So what makes you think a business whose sole operation is supplying electricity, has no intention of becoming complaint soon? :huh:
This is not about the roll-out of smart metering, it's about not being DCC complaint.Taking on customers who already have smart meters would, you would think reduce the work they have to do with the roll-out.
Suppliers have until the end of 2024 to roll out smart meters (if that date doesn't get put back again)
That's presumably because they are not yet DCC compliantThey won't take you as a customer if you have a smart meter.
Nothing?What else can you deduce by this action!0 -
Just received an adjusted Jan estimate which is about 16% over my own estimate. They are going to debit me £8 on 4 Feb to make up for the agreed reduced payment taken against the original silly estimate. Not what we agreed, we agreed to a fixed monthly payment, but we will see what happens with the Feb estimate.0
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Unless they overcharge me over the course of my tariff, which almost always happens, then I get a refund.I don't think you'll get any more cashback than if they'd stuck to plan A because as soon as the overpayment is consolidated on the next bill you'll have a correspondingly smaller payment.
Symbio sent me a partial refund, like others here.0
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