Future Energy Administration

We too have been given an estimated bill based on estimated energy consumption from CDS of around £1000+ to then be offered a 50% discount from “{Personal details removed by MSE Forum Team}”.

We have refused to pay until the bill is accurate (as we estimate around £100-£200 is owed) but frightened this will negatively impact our credit file.

What should we do?

My parents got the same letter asking for £432.76 and got a 50% settlement if they pay before the 31st January went to the bank to pay it and got told it was a scam. Not sure wat to do, I have seen on here this has happened to alot of people. On the letter it says you can pay over the phone, but when I spoke to them they said you have to pay by bank or online, got a bit suspicious. Need to look into this more before it gets paid or not..

I just wanted to post on here as I initially looked for some advice as I really didn’t trust CDS at all.

They got in touch with me claiming that I owed £677, their reason was that Future Energy hadn’t charged me enough for the energy, so even though I knew my bills were settled with them they said the administrators had been working out what I should have been paying - sounded like rubbish to me. Plus I’d had nothing in writing to explain how this was worked out and seemed an extortionate amount even if it was true! It also seemed suspect that they were offering me a 50% discount if I paid by a certain date - if that money was genuinely owed then how could they let me off with over £300?!
Anyway, I went through all my old emails with future energy and green star and found the bill from green star which showed the credit passed from Future Energy and an email from green star (is queried the bill as I didn’t understand it) that confirmed that the credit had been added from what was on my account with FE and then the charge that was paid back to them when Green Star received my final bill from FE. I sent both of these to CDS who now say they are satisfied and have closed the account.
So in my eyes all of the accounts should have been dealt with the same by Green Star and if CDS are chasing you for money I would have a chat with Green Star them to confirm if they have settled the FE bill for you or not as it will be in their records.
I just know how close I was to just paying to get them off my back and hope that others have argued it like I have. I really don’t know where they are getting their figures from, don’t trust it at all!!

The Information Commissioner's Office has now upheld complaints against CDS for refusing a GDPR request for meter reads (CDS just never responded at all to our letters) and similar for Green Star who were trying the same trick of fairy tale bills and refusing to give the alleged meter reads they used. PLEASE use the GDPR and make a request to CDS for all data on you/your address and give CDS some hassle back and hopefully a £500,000 fine from the information Commissioner.

So after reading these comments looks like I’m another victim of the CDS estimated bill scam! Like others I was contacted sept 18 with an estimated bill of £327.55!! I contacted them and was advised I would be sent a break down of my usage... still waiting! I contacted them via email and phone calls still no response! Earlier this week I recieved another text asking me to contact them. So today I rang and actually got through to someone (wish I hadn’t) I spoke to a very rude lady. I explained the situation and said I was yet to receive a breakdown of my usage, her reply I can assure you yes you have...! I said I had not received anything. She then went on to say I wouldn’t receive anything in post as they were ‘paperless company’ so I asked why I was advised I’d be getting breakdown in post she basically said I was lying as this would never happen! I then asked what my final bill was wait for it.... £1727!!! 😤😤😤 I said how was that possible it had gone UP from the original £327.55!!??? She said I gave meter readings so that is now the bill! I have NEVER given any readings! I asked when and how I’d given them and her reply was “well I don’t know but you did!” I asked her as all phone calls are recorded I want proof I gave this and I asked for her to resend the calculated bill. After ending call I have a bill and get this it has meter readings on opening and closing for gas and electric which are exactly the same EXACTLY! It is completely made up!! I’ve since rang green star and asked for every meter read I ever gave them. The lady was very helpful and even said she thinks I should go to citizen advise and not ring CDS anymore!
I don’t know what to do I’m happy to pay for what I owe! I thought the £327 was wrong but omg nearly £1800!! No way! Any help please has anybody still not paid? I wasn’t offered the 50% reduction like some were?? I’m really worried!