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    • bobwilson
    • By bobwilson 14th Jun 19, 12:15 PM
    • 555Posts
    • 182Thanks
    bobwilson
    Day in the Life of Bob - hiring a weekly cleaner
    • #1
    • 14th Jun 19, 12:15 PM
    Day in the Life of Bob - hiring a weekly cleaner 14th Jun 19 at 12:15 PM
    Here's the latest update to my life.

    I live in an area where there isn't enough supply to meet demand for basic services e.g. cleaning my home. I know, I know, the irony of us Brits wanting to stop immigrants who offer basic services, when none of us want to do the jobs ourselves. Oh life.

    After months of searching for cleaners and finding they're all fully booked, I finally found a cleaning company in my area willing to "select" me as one of their customers, since I live closer to one of their cleaners. Such fun.

    Not ideal mind you, since I wanted an independent cleaner - not a company. Oh well. They assured us "We have full insurance in case anything gets damaged".. Okay.. here goes...

    - Cleaner arrives while I'm at work, and twists the yale lock in the wrong direction for ages, and instead of trying the correct direction (clockwise), she gives up and I see her on CCTV walking off without calling me.

    - I contact said cleaner company & they advise "she did clean", "no she didn't", I say. Eventually, they believe me & instruct her on how to operate a standard Yale lock on a house.

    - Cleaner turns up the following week, and the same thing occurs. Instead of using the clockwise direction, she proceeds to trying to FORCE the key in an anti clockwise direction repeatedly, eventually jamming the lock & somehow damaging it. This is quite a feat since I haven't managed to damage a Yale lock in like.. well.. forever. If she has this strength she must be an amazing cleaner!

    - I rush out of work to let her in before she disappears again. I catch her walking down the street, and show her how to turn a key in a clockwise direction. "I DID! I DID!", she says.

    - She then proceeds to use the wrong spray on the glass shower screen, so it doesn't clean up the limescale. I show her she needs to use a spray with something like vinegar in it to clean limescale. I demostrate for her & the limescale is gradually removed. She argues back "NO NO NO!! MY SPRAY IS PROFESSIONAL! IT IS FOR PROFESSIONALS!"... me: "It says 'for professionals' on it because it's cheaper to buy in bulk. That doesn't mean it necessarily works better on all surfaces.". Seemingly she didn't accept nor understand, and I gave up- having a cleaner who refuses to use limescale spray is still better than nothing.

    A few weeks later, she spilled toilet bleach on some shelves & damaged the wood. We contacted the cleaning company who were "fully insured against damage!"... and the conversation went something like this :

    Me: "Hello. Your cleaner accidentally damaged our shelves by spilling toilet bleach on them, and she also left the damaged toilet bleach bottle on top of one of the shelves, so it poured out for days. The wood has expanded & the shelf needs to be replaced. It's important she doesn't store strong chemicals on our wooden shelves. Can you make a claim on your damage insurance please?"

    Cleaning company manager: "SHE DIDN'T DO DAT!"

    Me: "err.. sorry?"

    Him: "SHE DIDN'T!!!!!"

    Me: "Have you spoken with her?"

    Him: " 'OLD ON I'LL ASK HER"

    [pause]

    HIM: "YEAH SHE SAYS SHE DIDN'T!!!!! IT MUST'VE BEEN YOURSELF MATE"

    Me: "It wasn't me. It was her."

    HIM: "WELL MAYBE IT WAS A GUEST THEN BUT IT WASN'T HER"

    Me: "I haven't had any guests, and the only person who uses those shelves, is her. Can you claim on insurance?"

    HIM: "SHOW US PROOF DEN!"

    Me: "What kind of proof do you require?"

    HIM: "PROOVE TO US SHE DID IT!!!!!"

    Me: "Well, I don't have CCTV in every room of the house if that's what you're asking for."

    HIM: "WELL DATS WOT WE NEED! A VIDEO TO PROOVE IT!"

    Me: "Perhaps you should mention that you require every room to have CCTV from all angles before advertising the fact you have damage insurance for your cleaners."

    HIM: "YOU NEED TO PROOVE IT MATE"

    Me: "Yes, you said that. Thank you. I'll have to spend 150 having the shelves replaced myself then. Please cancel your cleaner and return the key."

    HIM: "YOU CAN COME TO THE OFFICE [a long distance away] TO COLLECT THE KEY MATE"

    Me: "Just post it to me please."

    HIM: "NO WE DON'T DO DAT FOR SECURITY REASONS!!!!!"

    Me: "Well it's inconvenient for me to have to drive for 2 hours round trip to pick up a key. I accept liability if you'll just post it via first class please. We've never lost any post at this address in the past."

    HIM: "NO!!!!!"

    Me: "Ask your cleaner to put it through the letterbox when she's next in the area then. I'm away for the next few weeks."

    HIM: "I'LL POST IT RECORDED DELIVERY"

    Me: "That would require a signature & picking up from the sorting office, which I can't do whilst away. Please either put it through the letter box or post it first or even second class."

    He then posts the key via special delivery while I was away, and sent me an email "WE POSTED IT BUT YOU WEREN'T IN SO IT GOT RETURNED!!!!! I'LL COME THERE AN MEET U MYSELF WIV DA KEY, I WANNA MEET U ANYWAY TO BE HONEST MATE!!!!!"

    I didn't fancy the idea of having my face punched in by him, so politely declined on his idea to meet me, and repeatedly asked to have it put through the letterbox.

    It is now months later & I'm still fighting to have the key returned.

    I love this life
Page 1
    • Takmon
    • By Takmon 14th Jun 19, 1:01 PM
    • 688 Posts
    • 672 Thanks
    Takmon
    • #2
    • 14th Jun 19, 1:01 PM
    • #2
    • 14th Jun 19, 1:01 PM

    I didn't fancy the idea of having my face punched in by him, so politely declined on his idea to meet me, and repeatedly asked to have it put through the letterbox.

    It is now months later & I'm still fighting to have the key returned.

    I love this life
    Originally posted by bobwilson
    Why haven't you just changed the locks? I wouldn't be happy with any third part having a key to my house let alone someone who has a problem with me!.
    • timbotambo
    • By timbotambo 14th Jun 19, 3:17 PM
    • 110 Posts
    • 44 Thanks
    timbotambo
    • #3
    • 14th Jun 19, 3:17 PM
    • #3
    • 14th Jun 19, 3:17 PM
    That really made me chuckle!!
    • JReacher1
    • By JReacher1 14th Jun 19, 3:24 PM
    • 3,154 Posts
    • 4,385 Thanks
    JReacher1
    • #4
    • 14th Jun 19, 3:24 PM
    • #4
    • 14th Jun 19, 3:24 PM
    In fairness to the cleaning company it doesn't seem to be a sensible idea to post the key to your house (in an envelope with the address of your house on) via normal mail.

    It seems a slightly ridiculous thing to request!
    • hollydays
    • By hollydays 14th Jun 19, 7:56 PM
    • 17,438 Posts
    • 13,573 Thanks
    hollydays
    • #5
    • 14th Jun 19, 7:56 PM
    • #5
    • 14th Jun 19, 7:56 PM
    .
    I'd never let a stranger clean my house while I'm out.
    Complaining the cleaner didn't use the right spray seems petty.
    If you want a particular spray, leave it out for her with a post it note.
    No cleaner ever cleans the same as you would. It's a compromise
    Last edited by hollydays; 14-06-2019 at 8:00 PM.
    • Omywordno1
    • By Omywordno1 14th Jun 19, 9:05 PM
    • 34 Posts
    • 10 Thanks
    Omywordno1
    • #6
    • 14th Jun 19, 9:05 PM
    • #6
    • 14th Jun 19, 9:05 PM
    Do people with big houses hire cleaners
    • hollydays
    • By hollydays 14th Jun 19, 9:12 PM
    • 17,438 Posts
    • 13,573 Thanks
    hollydays
    • #7
    • 14th Jun 19, 9:12 PM
    • #7
    • 14th Jun 19, 9:12 PM
    Do people with big houses hire cleaners
    Originally posted by Omywordno1
    ?????????????
    Sometimes , why do you ask?
    • Omywordno1
    • By Omywordno1 15th Jun 19, 10:24 AM
    • 34 Posts
    • 10 Thanks
    Omywordno1
    • #8
    • 15th Jun 19, 10:24 AM
    • #8
    • 15th Jun 19, 10:24 AM
    It wouldn't take long to clean a small house so you would need the help for a big one.
    • pulliptears
    • By pulliptears 15th Jun 19, 11:17 AM
    • 13,671 Posts
    • 23,244 Thanks
    pulliptears
    • #9
    • 15th Jun 19, 11:17 AM
    • #9
    • 15th Jun 19, 11:17 AM
    Do people with big houses hire cleaners
    Originally posted by Omywordno1
    People hire cleaners for many reasons.

    Busy work schedules
    Disabled
    They can afford to

    I don't see how size of house is relevant, houses need cleaning be they big or small and often people need, or actually want, to hire some help.
    "Gggggrrrrrr Rrrraaaahhh Rrrrrrggghhhhnn" - Chewbacca (The Empire Strikes Back)

    • DCFC79
    • By DCFC79 15th Jun 19, 12:45 PM
    • 34,598 Posts
    • 21,890 Thanks
    DCFC79
    OP or Bob

    Have you tried the next door website, I see posts on there for cleaners wanted and people reply, I know each area is going to be different but give it a try.
    • hollydays
    • By hollydays 16th Jun 19, 8:32 PM
    • 17,438 Posts
    • 13,573 Thanks
    hollydays
    It wouldn't take long to clean a small house so you would need the help for a big one.
    Originally posted by Omywordno1
    But if you had a small house and didn't want to clean it, you could pay someone.
    • grunnie
    • By grunnie 17th Jun 19, 6:16 PM
    • 1,717 Posts
    • 10,223 Thanks
    grunnie
    I am disabled and some of the family are wanting me to get a cleaner but after what you had to put up with I definately won't.
    • NeilCr
    • By NeilCr 18th Jun 19, 5:13 AM
    • 3,185 Posts
    • 4,756 Thanks
    NeilCr
    I am disabled and some of the family are wanting me to get a cleaner but after what you had to put up with I definately won't.
    Originally posted by grunnie
    Don't be put off by one person's bad experience. And reading his posts Bob does seem very unlucky with things that go on in his life

    I have had the same cleaner for over ten years and she is great. She is now a friend. She has the key and often cleans when I am not here - and feeds the cat if I am away for the weekend. I have had no problems at all with her over all that time.

    The key is in choosing the right person. If you family think you should get a cleaner go ahead. I can only say that having one is great. It's made my life easier
    • bobwilson
    • By bobwilson 21st Jun 19, 4:09 PM
    • 555 Posts
    • 182 Thanks
    bobwilson
    Don't be put off by one person's bad experience. And reading his posts Bob does seem very unlucky with things that go on in his life

    I have had the same cleaner for over ten years and she is great. She is now a friend. She has the key and often cleans when I am not here - and feeds the cat if I am away for the weekend. I have had no problems at all with her over all that time.

    The key is in choosing the right person. If you family think you should get a cleaner go ahead. I can only say that having one is great. It's made my life easier
    Originally posted by NeilCr
    I only post the most bizarre things that happen in my life (at least that I consider bizarre), but they are true stories unfortunately. There are plenty more that I don't write about!

    You're right not to be put off by one experience of one person, but also I'd say that finding decent trustworthy cleaners are very hard these days- my family found one and stuck with her for years... even begged her to stay! It's that hard to find one. If you're lucky enough to have found one first time, that doesn't mean they're necessarily easy to find- you could have struck gold.

    Finding decent help does make life massively easier- that's why even with all these bad experiences I know I have to keep looking until I find one. I found an amazing builder, but he's probably one in a million- and not without his faults. He's relatively reliable which is a rare commodity these days.

    I think that people who don't have regular contacts but are are actively doing a lot tend to get let down more often than not- no matter how much people try to spin a positive on everything. When I was working 9-5 and spent evenings & weekends relaxing, far less went wrong, because I was exposed to less. One good thing to do in life is to simplify- it exposes us to less stressful situations. A story about a reliable guy wouldn't be as amusing but perhaps I'll try writing about that experience one day?!
    Last edited by bobwilson; 27-06-2019 at 3:11 PM.
    • NeilCr
    • By NeilCr 22nd Jun 19, 4:50 AM
    • 3,185 Posts
    • 4,756 Thanks
    NeilCr
    Thanks for the reply

    My original post was trying to encourage grunnie not to decide against a cleaner based on one post on the internet.

    I referenced your bad luck because you do seem to have had a lot of trouble with cleaners, lodgers, tradesmen and various other things you have started topics on. Whether or not you have a very full life and you only tell us about the most bizarre happenings I still feel you are a bit out of the norm - as are your weight of unfortunate experiences.
    Last edited by NeilCr; 22-06-2019 at 4:53 AM.
    • missile
    • By missile 22nd Jun 19, 6:04 AM
    • 10,103 Posts
    • 5,156 Thanks
    missile
    Are you a blogger Bob?

    You could write a book, in your spare time :-)
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • bobwilson
    • By bobwilson 23rd Jun 19, 6:32 PM
    • 555 Posts
    • 182 Thanks
    bobwilson
    Thanks for the reply
    Whether or not you have a very full life and you only tell us about the most bizarre happenings I still feel you are a bit out of the norm - as are your weight of unfortunate experiences.
    Originally posted by NeilCr
    In fact, the rate at which I have bad luck is probably similar to most- the only difference is due to the life conditions I described above, I experience more, so for example 40% of 10 is 4, but 40% of 20 is 8.
    • bobwilson
    • By bobwilson 23rd Jun 19, 6:33 PM
    • 555 Posts
    • 182 Thanks
    bobwilson
    Are you a blogger Bob?

    You could write a book, in your spare time :-)
    Originally posted by missile
    I don't think anyone would read it!
    • mattyprice4004
    • By mattyprice4004 23rd Jun 19, 7:44 PM
    • 4,045 Posts
    • 3,682 Thanks
    mattyprice4004
    I don't think anyone would read it!
    Originally posted by bobwilson
    I would
    • Takmon
    • By Takmon 24th Jun 19, 9:49 AM
    • 688 Posts
    • 672 Thanks
    Takmon
    I do a lot in my life, some people say I live the life of several people rolled into one- I've moved home so many times & lived in so many different areas & varied cultures, done extensions or hired professionals for so many tasks, and done many of them myself.. but also I've had many different types of careers & jobs... In some of my 'work at home jobs' I do live 100% of my time in the local area and have to integrate (where most people only work 9-5 at work then experience evenings at home doing nothing)- so I am exposed to a lot more in society than your average Joe. Each day is different. Most people would perhaps live in one or two houses in their lives, or extend their home once to accommodate family. Alas I seem to have had to do these things many more times than most !
    Originally posted by bobwilson
    I think you seem a bit delusional thinking you have experienced a lot more in your life than most.

    You think people only live in one or two houses their entire life . If someone only lived in two houses their entire life that would be their family home then they would move out into a house that they would live the rest of their entire life?. This would be extremely rare and most people move many more times than that.

    I was reading up about "Sonder" recently and that is defined as "the realization that each random passerby is living a life as vivid and complex as your own".

    It seems you haven't experienced that yet.
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