New car needs a new gearbox - can I reject it?

rca779
rca779 Posts: 436 Forumite
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in Motoring
Bought a 2016 Mondeo auto on 5 Jan with 65k miles.

Twice it has broken down with a transmission error displayed in the dashboard. Switch it off and then on and the car has worked fine.

Just had a diagnostic check done with Ford and they are telling me that it requires a new gearbox.

So my question is can I reject the car?
What is the best way of going about this?
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Comments

  • EdGasketTheSecond
    EdGasketTheSecond Posts: 2,558 Forumite
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    Are they offering you a new gearbox for free?
  • foxy-stoat
    foxy-stoat Posts: 6,879 Forumite
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    Take it back to the supplying dealer - ask them do they want their 1 chance to fix it for free, or reject and full refund.

    Everything else on the car all ok?
  • rca779
    rca779 Posts: 436 Forumite
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    Everything else is great, really pleased with the car, but then this!!
  • EdGasketTheSecond
    EdGasketTheSecond Posts: 2,558 Forumite
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    Probably why the previous owner got rid of it.
  • foxy-stoat
    foxy-stoat Posts: 6,879 Forumite
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    rca779 wrote: »
    Everything else is great, really pleased with the car, but then this!!

    Push for a replacement new gearbox - and a courtesy car and free servicing for a year as well.

    You are within your rights to reject as a gearbox is a pretty major fail so soon after buying. They will have to fix it anyway if they want to sell it to someone else.
  • AdrianC
    AdrianC Posts: 42,189 Forumite
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    rca779 wrote: »
    Bought a 2016 Mondeo auto on 5 Jan with 65k miles.
    A 4yo, 65k mile Mondeo is not a new car.
    Twice it has broken down with a transmission error displayed in the dashboard. Switch it off and then on and the car has worked fine.

    Just had a diagnostic check done with Ford and they are telling me that it requires a new gearbox.

    So my question is can I reject the car?
    Did you buy it from a trader?

    If you bought it privately, no.
    What is the best way of going about this?
    "Hello, Mr Trader? This car you sold me is a duff 'un. I'd like to reject it, please, under my CRA2015 rights. I'll drop it by tomorrow, and I'd really appreciate it if you could arrange the refund there and then."

    If they don't agree, then you need to leave the car with them, and issue a letter before action, then a court claim for the money. More than £10k means it's not a small claim, though, so it's a bit more involved and expensive than if it was. If you PXd a car, you won't necessarily get that back, just the value of it.

    Is there finance, or did you pay with a credit card?
    foxy-stoat wrote: »
    They will have to fix it anyway if they want to sell it to someone else.
    Or they'll just bung it in the next auction...
  • rca779
    rca779 Posts: 436 Forumite
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    Spoken to the customer care manager who needs to speak to owner and they will call me tomorrow to let me know what they will do.
  • bartelbe
    bartelbe Posts: 553 Forumite
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    My advice is dump it, it will be more trouble than it is worth.
  • New_World_Man
    New_World_Man Posts: 72 Forumite
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    Manual or auto?
  • EssexExile
    EssexExile Posts: 6,138 Forumite
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    New_World_Man wrote: »
    Manual or auto?

    The OP says auto.
    Tall, dark & handsome. Well two out of three ain't bad.
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