New car needs a new gearbox - can I reject it?

rca779 · 16 January 2020 at 5:30PM

Bought a 2016 Mondeo auto on 5 Jan with 65k miles.

Twice it has broken down with a transmission error displayed in the dashboard. Switch it off and then on and the car has worked fine.

Just had a diagnostic check done with Ford and they are telling me that it requires a new gearbox.

So my question is can I reject the car?
What is the best way of going about this?

EdGasketTheSecond · 16 January 2020 at 5:40PM

Are they offering you a new gearbox for free?

foxy-stoat · 16 January 2020 at 5:49PM

Take it back to the supplying dealer - ask them do they want their 1 chance to fix it for free, or reject and full refund.

Everything else on the car all ok?

rca779 · 16 January 2020 at 5:54PM

Everything else is great, really pleased with the car, but then this!!

EdGasketTheSecond · 16 January 2020 at 5:55PM

Probably why the previous owner got rid of it.

foxy-stoat · 16 January 2020 at 6:10PM

rca779 wrote: »

Everything else is great, really pleased with the car, but then this!!

Push for a replacement new gearbox - and a courtesy car and free servicing for a year as well.

You are within your rights to reject as a gearbox is a pretty major fail so soon after buying. They will have to fix it anyway if they want to sell it to someone else.

AdrianC · 16 January 2020 at 6:31PM

rca779 wrote: »

Bought a 2016 Mondeo auto on 5 Jan with 65k miles.

A 4yo, 65k mile Mondeo is not a new car.

Twice it has broken down with a transmission error displayed in the dashboard. Switch it off and then on and the car has worked fine.

Just had a diagnostic check done with Ford and they are telling me that it requires a new gearbox.

So my question is can I reject the car?

Did you buy it from a trader?

If you bought it privately, no.

What is the best way of going about this?

"Hello, Mr Trader? This car you sold me is a duff 'un. I'd like to reject it, please, under my CRA2015 rights. I'll drop it by tomorrow, and I'd really appreciate it if you could arrange the refund there and then."

If they don't agree, then you need to leave the car with them, and issue a letter before action, then a court claim for the money. More than £10k means it's not a small claim, though, so it's a bit more involved and expensive than if it was. If you PXd a car, you won't necessarily get that back, just the value of it.

Is there finance, or did you pay with a credit card?