Pure Planet reviews: add your feedback

ejv wrote: »

How long would the switch take place?
Can I join now, and request the switch to happen after the end of my contract with current supplier(Sept 30)

Switching currently takes a minimum of 17 days from application, but may take as long as 21 days (plus 14 days statutory cooling off period).

Most suppliers do not allow you to specify the actual switching date, and where they do they are not contractual.

However,

Ofgem's rules state that customers must not be charged exit fees if they leave during or after the 'switching window', which is defined as "49 calendar days before a fixed-term contract ends".


You can apply to switch at any point during a fixed-term contract without having to pay exit fees, as long as the switch is actually completed during the switching window.

https://www.moneysavingexpert.com/news/energy/2017/01/energy-firms-still-wrongly-telling-those-with-energy-fixes-ending-they-face-exit-fees-to-switch

So you can certainly apply today without fear of early exit fees being applied by your old supplier.

It may well be that you will be switched before your contract end date, and so miss out on a few days presumably cheaper energy on that old, existing contract.

But with prices generally moving up, you may find that if you wait, any offer you see today may not be available for application tomorrow (rather being replaced by a more expensive offering)

If, on the other hand, your switch actually occurs after the contract end date of your existing deal, as long as your existing supplier is informed of the impending switch before that end date, they must continue to apply the same rates until the actual switch (reasonable time limits apply)

capannacce wrote: »

MSE suggests there is a PurePlanet membership fee of £8.50 per fuel per month (£204 a year) in lieu of a standing charge. Why and what is a standing charge? How is it justified? Is it no more than a fee for having the meters in the house? My meters are over 15 years old ! Isn't this just an anachronistic item to screw even more out of the consumer? They all charge it. One supplier recommended to me by Uswitch wants standing charges of £275 a year.

As you mentioned uSwitch
https://www.uswitch.com/gas-electricity/guides/energy-standing-charges/

See also
https://www.moneysavingexpert.com/utilities/electricity-standing-charge/

Don't get yourself too worked up about how the cost of your bill will be arrived at, what is more important is the lowest price option.

A comparison site will help you find that.

ClaireLG wrote: »

I am trying to switch energy providers to Pure Planet from Scottish Power. PP said I was live with them on 26th July, but when I have spoken to SP today they said I am still live with them on the National database therefore SP are still my energy providers! I have tried to address this a week ago as I dont want to be charged by SP and also PP. SP have not received my meter readings from PP either. I am finding it very frustrating that I cant speak to anyone other than a robot who gives me generic answers to my questions. SP and PP have both taken direct debits this month........Can someone please get in touch......

Suppliers are permitted up to 5 weeks for a switch application to go live.

You will be given a date for when the switch goes live. If a dual fuel, you may have 2 dates.
You need to supply meter readings on that day, or within a small window thereof.

The gaining supplier will not pass meter readings to the losing supplier, other than the ones they use applicable to the switch day.

Sorry theses are generic answers, but the issues you raise are generic in nature.