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Pure Planet reviews: add your feedback

edited 15 November 2018 at 2:56PM in Energy
476 replies 89.2K views
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  • PurePlanetPurePlanet Organisation Representatives - Private Messages may not be monitored
    160 posts
    100 Posts Second Anniversary Name Dropper Photogenic
    Hi Capannacce

    We charge a low monthly membership fee. This standing charge covers:
    • Your meter maintenance
    • Our people costs
    • Operating and systems costs
    • Our low profit margin
    • VAT.

    As for the energy you use, we have zero mark-up. You pay what we pay.
    Hope that helps

    Marc @ Pure Planet.

    capannacce wrote: »
    MSE suggests there is a PurePlanet membership fee of £8.50 per fuel per month (£204 a year) in lieu of a standing charge. Why and what is a standing charge? How is it justified? Is it no more than a fee for having the meters in the house? My meters are over 15 years old ! Isn't this just an anachronistic item to screw even more out of the consumer? They all charge it. One supplier recommended to me by Uswitch wants standing charges of £275 a year.
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
  • ejvejv Forumite
    306 posts
    Eighth Anniversary Combo Breaker
    ✭✭
    How long would the switch take place?
    Can I join now, and request the switch to happen after the end of my contract with current supplier(Sept 30)
  • PurePlanetPurePlanet Organisation Representatives - Private Messages may not be monitored
    160 posts
    100 Posts Second Anniversary Name Dropper Photogenic
    ejv wrote: »
    How long would the switch take place?
    Can I join now, and request the switch to happen after the end of my contract with current supplier(Sept 30)

    Hi ejv
    The switch takes about 17 days.
    So you should start your switch in mid September.
    Currently the legislation says that you can leave a supplier's fixed energy tariff when you're in the last 42 to 49 days (the two numbers depend on which supplier and which tariff). To be safe you should wait until you're in the last 42 days.
    More info from Which website here.

    We'll be looking forward to welcoming you to Pure Planet!
    :j
    Thanks
    Marc @ Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
  • Skools_OutSkools_Out Forumite
    258 posts
    Fourth Anniversary 100 Posts Combo Breaker
    ✭✭
    ejv wrote: »
    How long would the switch take place?
    Can I join now, and request the switch to happen after the end of my contract with current supplier(Sept 30)

    Switching currently takes a minimum of 17 days from application, but may take as long as 21 days (plus 14 days statutory cooling off period).

    Most suppliers do not allow you to specify the actual switching date, and where they do they are not contractual.

    However,
    Ofgem's rules state that customers must not be charged exit fees if they leave during or after the 'switching window', which is defined as "49 calendar days before a fixed-term contract ends".


    You can apply to switch at any point during a fixed-term contract without having to pay exit fees, as long as the switch is actually completed during the switching window.
    https://www.moneysavingexpert.com/news/energy/2017/01/energy-firms-still-wrongly-telling-those-with-energy-fixes-ending-they-face-exit-fees-to-switch

    So you can certainly apply today without fear of early exit fees being applied by your old supplier.

    It may well be that you will be switched before your contract end date, and so miss out on a few days presumably cheaper energy on that old, existing contract.

    But with prices generally moving up, you may find that if you wait, any offer you see today may not be available for application tomorrow (rather being replaced by a more expensive offering)

    If, on the other hand, your switch actually occurs after the contract end date of your existing deal, as long as your existing supplier is informed of the impending switch before that end date, they must continue to apply the same rates until the actual switch (reasonable time limits apply)
  • edited 13 August 2018 at 11:13AM
    Skools_OutSkools_Out Forumite
    258 posts
    Fourth Anniversary 100 Posts Combo Breaker
    ✭✭
    edited 13 August 2018 at 11:13AM
    Al_Ross wrote: »
    All suppliers charge a standing charge....

    They do indeed, as that is an ofgem stipulation.

    However, a supplier can set the standing charge at any level, even as low as 0p per day ;)
    Al_Ross wrote: »
    Pure Planet .... the unit rates are charged at wholesale prices.

    If that is correct, then there seems to be many suppliers out there that charge less than wholesale prices ;)

    I guess it depends which wholesaler a supplier is using as to what price they are referring to.
  • Skools_OutSkools_Out Forumite
    258 posts
    Fourth Anniversary 100 Posts Combo Breaker
    ✭✭
    capannacce wrote: »
    MSE suggests there is a PurePlanet membership fee of £8.50 per fuel per month (£204 a year) in lieu of a standing charge. Why and what is a standing charge? How is it justified? Is it no more than a fee for having the meters in the house? My meters are over 15 years old ! Isn't this just an anachronistic item to screw even more out of the consumer? They all charge it. One supplier recommended to me by Uswitch wants standing charges of £275 a year.

    As you mentioned uSwitch
    https://www.uswitch.com/gas-electricity/guides/energy-standing-charges/

    See also
    https://www.moneysavingexpert.com/utilities/electricity-standing-charge/

    Don't get yourself too worked up about how the cost of your bill will be arrived at, what is more important is the lowest price option.

    A comparison site will help you find that.
  • I have switched and the switch has gone smoothly and successfully.

    Does anyone know how the £25 cashback is tracked when you do it through the cheap energy club?
  • Hi, I'm one of a group of 5 students looking to switch from a supplier the previous tenants used. Would there be a way to set up multiple direct debits to take out a fifth of the payment from each of our accounts if we were to switch?
  • I am trying to switch energy providers to Pure Planet from Scottish Power. PP said I was live with them on 26th July, but when I have spoken to SP today they said I am still live with them on the National database therefore SP are still my energy providers! I have tried to address this a week ago as I dont want to be charged by SP and also PP. SP have not received my meter readings from PP either. I am finding it very frustrating that I cant speak to anyone other than a robot who gives me generic answers to my questions. SP and PP have both taken direct debits this month........Can someone please get in touch......
  • edited 22 August 2018 at 9:06AM
    Skools_OutSkools_Out Forumite
    258 posts
    Fourth Anniversary 100 Posts Combo Breaker
    ✭✭
    edited 22 August 2018 at 9:06AM
    ClaireLG wrote: »
    I am trying to switch energy providers to Pure Planet from Scottish Power. PP said I was live with them on 26th July, but when I have spoken to SP today they said I am still live with them on the National database therefore SP are still my energy providers! I have tried to address this a week ago as I dont want to be charged by SP and also PP. SP have not received my meter readings from PP either. I am finding it very frustrating that I cant speak to anyone other than a robot who gives me generic answers to my questions. SP and PP have both taken direct debits this month........Can someone please get in touch......

    Suppliers are permitted up to 5 weeks for a switch application to go live.

    You will be given a date for when the switch goes live. If a dual fuel, you may have 2 dates.
    You need to supply meter readings on that day, or within a small window thereof.

    The gaining supplier will not pass meter readings to the losing supplier, other than the ones they use applicable to the switch day.

    Sorry theses are generic answers, but the issues you raise are generic in nature.
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